Hudgell Solicitors Reviews 1,957

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, attentiveness, and caring approach, often highlighting their efforts to keep clients informed and at ease throughout their cases. Many people appreciate the excellent customer service, noting the clear communication, quick response times, and the personalized support received. The overall service is consistently described as professional and efficient, with many clients expressing gratitude for the positive outcomes of their claims. However, some customers reported issues with the intake process, feeling that initial screenings could be improved to prevent unnecessary distress, especially for sensitive cases. A few people also mentioned difficulties in receiving responses or experiencing delays in communication, leading to files being closed without resolution. Additionally, some reviewers felt the company lacked knowledge regarding specific claim parameters or were unwilling to handle cases involving mental health.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Service

Clients share positive opinions on service, highlighting the professionalism, efficiency, and dedication of... See more

Claim

Reviewers mention positive feedback about their claims. Many customers express satisfaction with the regular... See more

Response time

Consumers express satisfaction with response times, highlighting the team's professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Solicitor Shauna, was nothing but extremely professional, very responsive and informative from the get go. My Claim took longer than we both expected, but we got there in the end and I was alway ke... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors handled our case with such extreme care and made sure to keep us updated every step of the way. Steve Whiteside especially gave such care and maintained such professionalism through... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors are highly recommended! They provided real professional and person centred care to my family and we never ever felt like a case number. Steve Whiteside in particular has been wonde... See more

Company replied

Rated 5 out of 5 stars

We’ve had a really positive experience so far with our claim thanks to our claims advisor, Ilze. As our case is quite sensitive, having someone who is understanding, patient, and supportive has ma... See more

Company replied


Company details

  1. Lawyer
  2. Elder Law Attorney
  3. Employment Attorney
  4. Law Firm
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

At Hudgell Solicitors we value our clients very highly so the service we deliver is always very friendly and to the point. We have years of experience in helping people with diverse and highly complicated injury cases. Our clients can be rest assured that their cases will be dealt with the highest integrity and diligence. The team at Hudgell Solicitors will always extend a helpful, genuine welcome to all without exception and offer complete sincerity and care to clients throughout their claim.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

First class solicitors

After having an accident in the work place I contacted Hudgell solicitors. I’m so fortunate to have chosen this firm, I first dealt with Sarah Kidd who helped me in the initial stages and got my claim up and running, she was a pleasure to deal with and always had time for me. I was then passed over to Mark Ellis who specialises in serious injuries, from start to finish mark was absolutely excellent. He always found time for me and explained to me in layman’s terms to help me understand the case and what going forth entailed. Mark was very professional and I could not have asked for a better solicitor. We were extremely happy with the settlement and would highly recommend Hudgell solicitor’s. Cannot thank them enough.

July 10, 2025
Unprompted review
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Reply from Hudgell Solicitors

We're so glad to hear about your positive experience following your workplace accident. It's great to know that we could support you through each stage of your claim. We appreciate your kind words and are happy you were pleased with the outcome.

Rated 5 out of 5 stars

I’d like to express my sincere thanks…

I’d like to express my sincere thanks to Leone and a senior colleagues at Hudgell Solicitors.
The team have been exploring whether they were able to support me with a medical negligence inquiry. Unfortunately, we didn’t feel that we had a very strong chance of success given the causation clause that would need to be strongly supported. I really felt that this legal company try their very best to look at how they could possibly support me. Despite their best efforts we agreed that it would be unwise to continue. I’m leaving this review. In support of.Hudgell solicitors as I believe they deserve acknowledgement for trying their best to help. Thank you and good wishes to Leonie and your colleagues.

December 19, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Derek, We appreciate you taking the time to share your experience. We're grateful for the acknowledgement of our team's efforts to explore supporting your medical negligence inquiry. We wish you all the best.

Rated 5 out of 5 stars

Professional, thorough, compassionate.

I’m very impressed with their customer care and levels of communication. Everything was really well explained regarding processes I am not familiar with, and at no point did I feel like I was out of my depth. I have full trust in Hudgells to process my claim to the best of their abilities and I am very glad I chose this company to handle my claim which involves the MOD.

December 19, 2025
Unprompted review
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Reply from Hudgell Solicitors

We're happy to hear that you're impressed with our customer care and communication. It's great to know we explained the processes well and instilled confidence. We appreciate your trust in us to handle your claim with the MOD.

Rated 5 out of 5 stars

I am delighted with Hudgells colleagues…

I am delighted with Hudgells colleagues whose empathetic words of support even at bleakest period in claiming compensation.
I must say I thoroughly agree Hudgells have awesome staff one & all
There’s so many who took turns to keep me posted and tried to clear the understanding of the way Post Office behaved.
Namely Abbie was foremost in communicating also Rebecca, Steve and many others one and all.
Hudgells is the go to legal firm for dealing with difficult and intricate issues we faced together, God bless one and all.
I’m please to close my chapter once & for all behind me.

December 18, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Ismail, We're thrilled to hear that our colleagues provided you with empathetic support during a challenging period. We appreciate your acknowledgement of the team's efforts to keep you informed and clarify complex issues. We are pleased we could assist with your intricate situation, and we wish you well as you close this chapter.

Rated 5 out of 5 stars

Good first contact and set-up through…

Good first contact and set-up through Isobelle, professionally handled and looking forward to a successful outcome for my Grandson's matter.

December 18, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Kevin, We're happy to hear that the initial contact and setup were professionally handled by Isobelle. We appreciate your positive feedback and look forward to a successful outcome for your grandson.

Rated 5 out of 5 stars

Naz was great

December 4, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Dan, thank you for your five-star review. We appreciate it.

Rated 5 out of 5 stars

Impressed with the professionalism of…

Impressed with the professionalism of the Hudgell team and very grateful for their guidance over the past few months.

December 17, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Andrew, We appreciate your kind words and are so glad to hear that you were impressed with our team's professionalism and guidance during this time. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Fantastic Service.

I cannot recommend Sue and the team highly enough. Excellent service and fantastic communications from start to finish. If you need a solicitor look no further than Hudgell Solicitors.

December 17, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Kenneth, We're happy to hear that you received excellent service and communications from our team. Thank you for recommending our services; we appreciate your positive feedback.

Rated 5 out of 5 stars

Hudgells have been fantastic from start…

Hudgells have been fantastic from start to finish. Answering emails and calls promptly and being very understanding throughout my claim. Specifically Steve and Natasha

December 16, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Holly, We're happy to hear that our service met your expectations. We appreciate your positive feedback regarding our prompt responses and understanding support throughout your claim.

Rated 5 out of 5 stars

I can't rate Hudgell Solicitors highly…

I can't rate Hudgell Solicitors highly enough. They have been efficient, compassionate and transparent throughout my dealings with them. They have been simply exceptional in dealing with my and my daughter's case and have made a traumatic process palatable. I must mention in particular Steve Whiteside, as he has always been my main contact at Hudgells and has consistently gone above and beyond throughout. A wonderful individual and exemplary representative of the company.

December 16, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Julia, We appreciate your kind words. It's wonderful to hear that our services were efficient and compassionate during this difficult time for you and your daughter. We are so glad our work made the process more palatable, and we thank you for acknowledging our team's dedication, particularly Steve Whiteside.

Rated 5 out of 5 stars

Hudgells solicitors have been fantastic…

Hudgells solicitors have been fantastic from day one,All the team have gone above and beyond,especially Steve Whiteside who has been available any time when needed and given priceless help and guidance.Thank you so much.

December 14, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Paul, We're happy to hear that our services exceeded your expectations. It's wonderful to know that our team was helpful and supportive, providing valuable guidance throughout. Thank you for your positive feedback.

Rated 5 out of 5 stars

I would happily recommend Hudgell…

I would happily recommend Hudgell Solicitors to my friends and family as the support, communication and understanding regarding a sensitive claim has been second to none!

I want to give a thank you to everyone I have dealt with and shout out to Natasha and Steve and they have brilliant. Throughout the entire process I can’t fault a single thing!

Genuinely, thank you to Hudgell Solicitors!

December 10, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Georgia, We're happy to hear that you received excellent support and communication throughout your sensitive claim. We appreciate your recommendation and thank you for acknowledging the team's dedication. It's great to know you were satisfied with everything.

Rated 5 out of 5 stars

Hudgell solicitors

Hudgell solicitors

Susan Richardson from
Hudgell solicitors dealt with my claim they was brilliant from stay one, with the communication and everything

December 11, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Stephen, We appreciate you taking the time to share your experience. We're happy to hear that you were impressed with the communication throughout your claim from Susan. Thank you for your feedback.

Rated 5 out of 5 stars

Exceptional Support from Steve Whiteside and the Hudgells Team

I have been in contact with Steve Whiteside for a few years now and WOW, he is exceptional. His compassion, professionalism, and dedication truly set him apart. Steve has supported me in so many ways and has consistently gone above and beyond in his role as a solicitor.

Steve and the team at Hudgells have been fantastic throughout the entire process. They kept me updated at every stage, explained everything clearly with no jargon, and always made sure I felt heard and understood.

I cannot thank Steve and the team at Hudgells enough. Their hard work and support have genuinely changed my life for the better after a situation that could easily have taken things in a very negative direction. I am deeply grateful for everything they have done.

December 11, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Sarah, We appreciate your kind words! It's wonderful to hear that you felt supported and understood throughout the process. We're so glad our hard work made a positive difference in your life during a difficult time. Thank you for sharing your experience.

Rated 5 out of 5 stars

Amazing people centred solicitors

Having dealt with Hudgells over the last few years during an ongoing claim, I can’t praise them enough. They aren’t your usual solicitors and are very people centred. I’ve felt so involved at every step of the way and always been updated. I’ve never had to chase for updates. Steve in particular is so friendly and has been the greatest support through all of this, thoroughly explaining every step, making sure you understand what is happening and when, breaking things down so you can understand. You feel like a person with Hudgells and not a “case”. The professionalism has been outstanding and the hard work they have put in I am just so grateful to them all. I wouldn’t hesitate to use them again and will be recommending them to anyone who needs legal advice or support in the future.

December 10, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Lisa, We appreciate your kind words regarding your experience. It's wonderful to hear that you felt involved and supported throughout your claim by Steve. We're so glad that our people-centred approach and dedication to clear communication made a positive difference. Thank you for recommending us!

Rated 5 out of 5 stars

I recently made contact with Hudgell…

I recently made contact with Hudgell solicitors and spoke with Nazish Nawaz, I can truly say she has been very professional and took immediate action. The paperwork was sent through to me almost instantly after speaking with her.
She has made what has been a very difficult situation less stressful. I would highly recommend.

December 9, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Amanda, We appreciate your kind words. It's great to hear that you received professional and prompt support from Nazish and that the situation became less stressful. Thank you for recommending our services.

Rated 5 out of 5 stars

Steve and his team were really helpful…

Steve and his team were really helpful during the whole claim process.

December 5, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi, we're happy to hear that our team was helpful during the claim process. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The team at Hudgells…

The team at Hudgells with Steve Whiteside have provided an amazing service. Very client focussed providing key updates and keeping us updated and on track - cannot recommend them.

December 5, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Richard, We appreciate your kind words! We're happy to hear that you received amazing, client-focused service and were well-informed throughout the process. Thank you for recommending us!

Rated 5 out of 5 stars

Steve Whiteside and all of the Hudgell…

Steve Whiteside and all of the Hudgell team have worked tirelessly for the last 8 years for all the commitment.
There amazing hard work have been amazing and so professional over this hard fight.
I personally thank all the team from Hudgell for all your hard work.

December 5, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Gaynor, We appreciate your kind words and are so glad to hear that you were impressed with the team's dedication over the past eight years. Thank you for acknowledging their hard work and professionalism, and thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Excellent customer service from the start

Hudgell and in particular Steve Whiteside has been helping us navigate through a very long claim process, which we never thought would reach a conclusion.
Steve has been amazing, keeping us informed with any information we needed to know and is always approachable, patient and extremely helpful.
The whole company seem to have been brilliant throughout and should all be commended - thank you!

December 5, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Sarah, We're so glad to hear that we could help you navigate the claim process. It's wonderful to know that Steve was approachable, patient, and helpful throughout. We appreciate your kind words and thank you for your feedback.

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