Hudgell Solicitors Reviews 1,957

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, attentiveness, and caring approach, often highlighting their efforts to keep clients informed and at ease throughout their cases. Many people appreciate the excellent customer service, noting the clear communication, quick response times, and the personalized support received. The overall service is consistently described as professional and efficient, with many clients expressing gratitude for the positive outcomes of their claims. However, some customers reported issues with the intake process, feeling that initial screenings could be improved to prevent unnecessary distress, especially for sensitive cases. A few people also mentioned difficulties in receiving responses or experiencing delays in communication, leading to files being closed without resolution. Additionally, some reviewers felt the company lacked knowledge regarding specific claim parameters or were unwilling to handle cases involving mental health.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Service

Clients share positive opinions on service, highlighting the professionalism, efficiency, and dedication of... See more

Claim

Reviewers mention positive feedback about their claims. Many customers express satisfaction with the regular... See more

Response time

Consumers express satisfaction with response times, highlighting the team's professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Solicitor Shauna, was nothing but extremely professional, very responsive and informative from the get go. My Claim took longer than we both expected, but we got there in the end and I was alway ke... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors handled our case with such extreme care and made sure to keep us updated every step of the way. Steve Whiteside especially gave such care and maintained such professionalism through... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors are highly recommended! They provided real professional and person centred care to my family and we never ever felt like a case number. Steve Whiteside in particular has been wonde... See more

Company replied

Rated 5 out of 5 stars

We’ve had a really positive experience so far with our claim thanks to our claims advisor, Ilze. As our case is quite sensitive, having someone who is understanding, patient, and supportive has ma... See more

Company replied


Company details

  1. Lawyer
  2. Elder Law Attorney
  3. Employment Attorney
  4. Law Firm
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

At Hudgell Solicitors we value our clients very highly so the service we deliver is always very friendly and to the point. We have years of experience in helping people with diverse and highly complicated injury cases. Our clients can be rest assured that their cases will be dealt with the highest integrity and diligence. The team at Hudgell Solicitors will always extend a helpful, genuine welcome to all without exception and offer complete sincerity and care to clients throughout their claim.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Well good communication and very polite

January 14, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Jack, thank you for taking the time to leave us a five-star review. It means a lot to us. We are happy to hear that the team were polite and provided good communication.

Rated 5 out of 5 stars

Couldn't ask for better

From start to end Cathy and Elizabeth were amazing. So understanding and compassionate. Very knowledgeable and supportive. Communication is second to none.

July 1, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Kelly, We're delighted to hear that the team provided such wonderful support. It is great to know thatCathy and Elizabeth's knowledge, compassion, and communication were so helpful to you. Thank you for taking the time to leave us a review. We really appreciate it.

Rated 5 out of 5 stars

I would highly recommend Hudgell Solicitors.

Francesca has been amazing from start to finish. I would rate 10 stars if I could, kept up me up to date every step of the way. I would highly recommend Hudgell Solicitors.

January 13, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Michael, We're happy to hear that you had such a positive experience. It's great to know that you felt well-informed throughout the process from Francesca. Thank you for recommending our services!

Rated 5 out of 5 stars

Very pleased with the work and manor up…

Very pleased with the work and manor up to now, very polite thankyou

January 13, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Simon, We're happy to hear that you're very pleased with our work and the polite way we conduct ourselves. Thank you for your positive feedback!

Rated 5 out of 5 stars

Grateful for everyone at Hudgell Solicitors

Hudgell Solicitors were kind and reassuring through the whole process. They took care of everything through what could have been a very troubling time and made sure I understood the process at every step. Steve Whiteside was very compassionate and patient. He always made sure I had regular updates and I felt that he genuinely cared about the outcome of my case. I can’t thank the whole team enough for how they have handled the process from start to finish and how much hard work and time they have dedicated to it.

I was consistently reassured by the dedication and consistent communication from everyone at Hudgell and couldn’t have asked for anyone better to advocate for me.

January 13, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Elycia, We're so glad to hear that you felt supported and reassured throughout the process. It's wonderful to know that our dedication and communication made such a positive difference during a challenging time. We appreciate your kind words about Steve and thank you for acknowledging the team's hard work.

Rated 5 out of 5 stars

The team at Hudgell were fantastic in…

The team at Hudgell were fantastic in helping us resolve our claim with top class customer service and a positive attitude towards answering all of our questions in a clear and compassionate way. They were always available via phone and email and their professional approach gave us peace of mind that they would do all that they could to resolve our issue.
Highly recommend Hudgell Solicitors.

January 9, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Tracey, We're happy to hear that we could help resolve your claim. It's great to know our team provided top-class customer service and addressed your questions with clarity and compassion. We appreciate your recommendation.

Rated 5 out of 5 stars

Professional and Person Centred

Hudgell Solicitors are highly recommended! They provided real professional and person centred care to my family and we never ever felt like a case number. Steve Whiteside in particular has been wonderful with regular updates and check-ins making sure we were informed every step of the way in our case. I cannot thank Steve and the team enough for all your hard work in supporting us often outside of normal working hours! You are an amazing company who truly help people!

January 10, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Marie, We're delighted to hear that our service made a positive impact during a difficult time. It's wonderful to know that Steve and the wider team's dedication to providing professional, person-centred care and regular updates was helpful. We appreciate your kind words and recognition of their hard work.

Rated 5 out of 5 stars

I can’t thank Hudgells solicitors…

I can’t thank Hudgells solicitors enough especially Steve Whiteside . Their care and compassion when dealing with our individual situations, which was quite difficult at times, was amazing .thank you so much

January 9, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Jayne, We appreciate your kind words. We are so glad Steve provided compassionate support during such a difficult time. Thank you for sharing your experience.

Rated 5 out of 5 stars

Absolutely fantastic

The solicitors as a whole have been absolutely fantastic. Constantly kept us updated as much as they could and took so much of their time to get the best result they could. Special mention to Steve Whiteside who again constantly kept me updated and was a pleasure to talk too. There is nothing I could fault. Thankyou so much again!

January 9, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Katy, We're happy to hear that the solicitors provided you with such fantastic service and kept you well-informed. We appreciate your kind words and are so glad you were pleased with the outcome. Thank you!

Rated 1 out of 5 stars

Lack of transparency - Asked for detailed medical information before disclosing case was ineligible

I contacted this firm following a serious medical incident and was scheduled for a call.

One of the first eligibility criteria turned out to be whether the surgery had been booked as a “package”, which ultimately meant they could not take my case. Unfortunately, this was not clarified at the start of the call.

I was asked multiple personal questions about my medical complications, current condition, and the likelihood of further surgery, only to be told at the end that the firm could not proceed due to this initial criterion.

Given the sensitive and traumatic nature of medical negligence enquiries, I believe this should have been screened upfront to avoid unnecessary distress. I hope the firm can improve its intake process for future potential clients.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

We were listened to ... we felt they cared

We were listened to ... we felt Steve wanted the best for us ... we felt he cared. The paralegals were friendly, patient and excellent communiactors. We would rather not have been talking with a solicitor/lawyer about our terrible experience, but since we were we felt, indeed, still do feel we were represented in an honest, transparent and caring way. Thank you Hudgells.

May 22, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi David, We appreciate your kind words. We are delighted to hear that you felt listened to and cared for during such a difficult time. It means a lot to us that our team provided honest and transparent support. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Incredible team of kind, compassionate but still professional solicitors

I highly recommend Steve and the team at Hudgells. They were knowledgeable, caring, friendly, and supportive throughout, always taking the time to explain things clearly. Steve and his team helped turn what was a very negative experience into a positive one, and I’m extremely grateful for their professionalism and support.
Thank you Steve, I will be forever grateful for your hard work and commitment to achieving a good result.

December 1, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Meg, We appreciate your kind words and are so glad we could support you. It's wonderful to know our team's knowledge, care, and dedication made a positive difference during a difficult time. Thank you for acknowledging our hard work, and thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

From start to finish on a very long…

From start to finish on a very long case they have been fantastic, l was kept up to date on a regular basis and l have to say l can’t speak highly enough for all the staff they have been brilliant.
A very professional organisation who got an amazing result,

December 9, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Paul, We're so happy to hear that our team provided you with such fantastic support throughout your case. We appreciate your kind words and are so glad we could achieve an amazing result for you. Thank you!

Rated 5 out of 5 stars

Thank you

Hudgell Solicitors have been wonderful over the period that they have aided me with my claim.
I must compliment the good communication, I can't fault the periodic updates and availability for a call for any explanations that I needed or questions I had.
I would like to give special thanks to Steve Whiteside for his support as well as Natasha Barclay​​​​ and Lucy Toner.
Thank you Hudgell Solicitors!

January 9, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Lois, We're thrilled to hear about your positive experience and that our communication met your needs. We appreciate your recognition of the team's support during your claim. Thank you for your feedback.

Rated 5 out of 5 stars

Wonderful service throughout

Throughout my whole experience working with Hudgell Solicitors, Steve W was always there for me. He made the whole process simple and clear. He was very attentive and would check in regularly. I never felt any stress around what I had to do to help move things along and he made sure that I understood everything. I would 200% come back to Hudgell Solicitors should I need anything else i. the future and would definitely recommend their service to my friends and family!

January 9, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Emily, We're delighted to hear that you had a positive experience. It's great to know that our service made the process simple and clear for you, and that you felt supported throughout by Steve. We appreciate your recommendation! and wish you all the best

Rated 5 out of 5 stars

Excellent service from the start Naz…

Excellent service from the start Naz has been with me every step of the way and helped me gather everything I need to proceed with a claim They are very knowledgeable, responsive, and very compassionate towards my situation they made the whole process straightforward. They took the stress out of starting my claim and I would highly recommend them.

January 7, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Gemma, We're happy to hear that the service you received from our New Claims team was excellent and that the process was made straightforward. We appreciate you highlighting the knowledge, responsiveness, and compassion shown during this time from Naz, and we thank you for recommending us.

Rated 5 out of 5 stars

I am really pleased with the service…

I am really pleased with the service and assistance provided by this firm. Even when matters were not simple and I required additional support they were amazing. Thanks again for your help.

January 5, 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Angela, We're happy to hear that you're pleased with our assistance. We appreciate your kind words and are glad we could provide amazing support, even when things weren't simple. Thanks again!

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service - Big props to Steve for being very communicative , kind and helpful over this past year!

January 2, 2026
Unprompted review
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Reply from Hudgell Solicitors

We're happy to hear that you had such a positive experience! We appreciate you acknowledging the great service you received this past year, particularly from Steve. Thanks for your feedback!

Rated 5 out of 5 stars

More Than Just a Law Firm – Genuine Support

Hudgell Solicitors have handled my claim impeccably from start to finish. Their team went above and beyond, providing unwavering support through some incredibly difficult periods. I particularly appreciated their sensitivity; they understood when I needed space and always kept me updated without being intrusive. A special thank you to Steve, who was a pillar of support. He handled my questions, concerns, and emotional moments with the utmost patience and professionalism.

Thank you to the whole team for your help.

December 23, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Sophie, We appreciate your kind words and are so glad to hear about your positive experience. We aim to provide unwavering support, and we're happy our team met your needs during a difficult time, in particular, Steve. Thank you for acknowledging their professionalism.

Rated 5 out of 5 stars

This has been a challenging few years…

This has been a challenging few years for my daughter Megan who was 12 at the time and Steve and Rachel and Natasha have been patient and been a great support throughout the whole process. I would highly recommend this solicitors for any legal procedures

December 23, 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Zoe, We appreciate your kind words. We are happy to hear that our team was able to provide support to your daughter during those challenging years. Thank you for recommending our services, and thank you for trusting Hudgell Solicitors.

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