Huffkins Bakery Online Store Reviews 289

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious taste, freshness, and high quality, with many expressing intent to reorder. The delivery service is frequently highlighted for its efficiency, promptness, and careful packaging, ensuring items arrive in perfect condition and on time. People also appreciate the ease of the online ordering process and the helpfulness of the staff. However, some customers also noted issues with the ordering process, experiencing long wait times and unhelpful staff. A few people felt that the quality of some items had declined, and there were occasional problems with incorrect orders or insufficient portions.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the delicious taste of items... See more

Quality

Customers consistently note positive experiences with quality, praising the scrumptious and delicious cakes,... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the prompt and reliable delivery,... See more

Order

Reviewers highlight positive aspects of the ordering process. Many customers found the website easy to use... See more

Staff

Clients share positive opinions on staff, frequently praising their friendliness, politeness, and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

I’m a cheese scone fanatic & have “sampled” many different ones. Huffins Bakery cheese scones are sumptuous & delicious, very fresh very cheesy and I’m thrilled to have found your outlet. I will b... See more

Rated 5 out of 5 stars

My first time at Huffkins. I enjoyed a delicious fresh Victoria sponge cake and latte coffee at the Oxford Street John Lewis. The cafeteria was spotlessly clean, the staff were very friendly, polite a... See more

Rated 5 out of 5 stars

I ordered some lardy cakes as a gift for my father, I'm reliably informed they were delicious :) ....they arrived on time and in perfect condition. It was quite expensive for postage, but the product... See more

Rated 5 out of 5 stars

Visited Huffkins in Stratford upon Avon for afternoon tea today. The service was bit quick but the staff were all very accommodating and the food and portion sizes, we amazing. A good fresh selection.... See more


Company details

  1. Bakery
  2. Corporate Gift Supplier
  3. Gift Basket Store
  4. Gift Shop
  5. Restaurant Supply Store
  6. Tea House

About Huffkins Bakery Online Store

Written by the company

Huffkins is an award-winning British bakery based in the Cotswolds.

Offering a range of gift ideas and bakery delights online for UK delivery. Enjoy our best sellering afternoon tea at home or indulge in delicious Lardy Cakes.

Looking for the perfect gift? Make someone smile with a gorgeous gift hamper, brimming with artisan fine foods (and an optional tipple!). You'll also have the option to schedule a future delivery date and include a gift card with your personal message.

Huffkins craft bakers make and bake in small batches, using time-honoured family recipes. Ingredients are sourced locally in the Cotswolds for the highest quality and authenticity.

Huffkins also has a number of tea rooms in the Cotswolds and London, serving breakfast, lunch, afternoon tea and artisan coffees. Hosting a part or event? You can also pre-order buffet food for collection! Find your nearest location here.

Corporate catering and corporate gifting is also available. Please contact us for more information.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

289 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Pure excellence

Pure excellence.
Easy to order,
Followed instructions and kept in communication.
Not a bad price either.
Will use again, so must of been good.
Well done keep up the good work ⭐️⭐️⭐️⭐️⭐️

June 2, 2023
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Reply from Huffkins Bakery Online Store

Hi Jackie, thank you for your review, we're so pleased to hear you enjoyed your Huffkins goodies! - Thanks, Kayleigh

Rated 5 out of 5 stars

DELICIOUS LARDY CAKE!

I ordered Lardy Cake as a present for my sister, who is a bit of a connoisseur, and she absolutley loved it! It was delivered very quickly and well packaged. Very pleased and I would recommend them.

June 1, 2023
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Reply from Huffkins Bakery Online Store

Hi Amanda, thank you for your review, we're so pleased to hear your sister enjoyed her delicious Huffkins lardy cakes, they are truly exquisite! - Thanks, Kayleigh

Rated 5 out of 5 stars

This was a present for my son

This was a present for my son. The ordering was easy and delivered on time. As for the contents I didn’t get to try any but , he said the cheese and the chutney took the savoury scone to a whole new level! Thank you

May 25, 2023
Rated 1 out of 5 stars

Appalling food Kingston upon Thames I…

Appalling food Kingston upon Thames I got a tuna sandwich which has seen better days stale bread and a tiny amount of tuna from a tin not the best for £9.75 a completely ripoff . Poor and no table service you got to
Order via a QR code
. Very pricey my partner got a burford rerebit £14.50 which came out of a microwave full of grease with bacon overcooked.
Waitress came over with cutlery and thrown them on the table in a pile … a total shambles. Never again !!

May 26, 2023
Unprompted review
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Reply from Huffkins Bakery Online Store

Hi Paolo, thank you for taking the time to leave a review. We're sorry you were disappointed with your recent visit at our Kingston tearoom. This is not the kind of service that Huffkins strives to provide to their customers.

This is the Trust Pilot page for our website huffkins.com. We do have an alternative Trip Advisor page for our Kingston tearoom here: https://www.tripadvisor.co.uk/Restaurant_Review-g504175-d17665643-Reviews-Huffkins-Kingston_upon_Thames_Greater_London_England.html

Removing/reposting your review over onto there will ensure the correct person will be able to further help you with your enquiry. Additionally, I have also passed this review onto the tearoom manager at Kingston. Once again, we'd like to apologise about your experience on this occasion.

Alternatively, I can be reached at kayleigh@huffkins.com and we can speak about this further over email. Thanks - Kayleigh

Rated 5 out of 5 stars

Delicious Afternoon Tea treat.

Booking was simple; deciding what to choose was harder!
Delivery on the day was before 1pm and arrived on time. Boxes were a little 'bashed' and dented but the products inside were unharmed. Scones were amazingly fresh and did not disappoint. Jam was plentiful although clotted cream on the 'mean' side (I was glad I had read a previous purchaser's comment about this and had bought extra cream in advance; it was needed). Lemon drizzle cake was very lemony and went down well.
The cheese scones, cheese and chutney went down a storm! I had only ordered these as a last minute thought but they were as popular as the sweet variety.
Personally I found the fudge too sweet and too 'set' for my personal taste but my loss was other staff members' gain!
I would not hesitate to use Huffkins again and I am so glad I chose them to supply our Afternoon Tea treat on this occasion.

May 13, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review Karen, we're pleased to hear you enjoyed your delicious Huffkins goodies! - Kayleigh

Rated 5 out of 5 stars

Gift cards for afternoon tea

Gift cards for afternoon tea and gift baskets are perfect for all the family! Will definitely be ordering again

May 14, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review Dawn, we're pleased to hear you and your family enjoyed their delicious Huffkins gifts! - Kayleigh

Rated 5 out of 5 stars

Delicious cream team, delivered as requested.

Thank you Huffkins! Great service and truly yummy scones, jam and cream. I ordered a gluten free cream tea to be delivered to my friend to celebrate the Coronation. I put the delivery date into the order but realised it hadn't registered so emailed my request which was swiftly answered and date amended. The parcel arrived on the requested date and we had wonderful scones, jam and cream during the Coronation. Love the Huffkins bag and small bag with Union Jack.

May 3, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review Alison, we're pleased to hear you enjoyed your delicious Huffkins goodies and Union Jack bag! - Kayleigh

Rated 1 out of 5 stars

Unable to speak to anyone re my order…

Unable to speak to anyone re my order so sent emails to no avail. No contact at all. As my order was eligible for extra shopping bag it was sent together with order to recipient so they received 2 and I received nothing. Why no contact with someone? I visit the tea rooms regularly too.😢.

May 4, 2023
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Reply from Huffkins Bakery Online Store

Hi Pamela, Thank you for leaving your review. We're sorry you're dissatisfied with your order and haven't been able to make contact. (Just to let you know, I think this review is public for everyone to see, in case you'd like to remove your phone number)

Please email me on kayleigh@huffkins.com and we can discuss this further. Thanks - Kayleigh

Rated 5 out of 5 stars

Amazing scones

Everyone commented that the scones were really fluffy, light and and some of the best scones that they had ever tasted. Truly delicious!

May 2, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review NB, we're pleased to hear you enjoyed our delicious Huffkins scones - they are truly scrumptious with lots of clotted cream and jam! - Kayleigh

Rated 5 out of 5 stars

A lovely bag of treats - perfect birthday pres!

A lovely bag of treats, which - together with a gift voucher for Afternoon Tea - made a perfect birthday present.

Arrived really well-packed, obviously dispatched with great care <3

May 3, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review, we're pleased to hear you were happy with the gift you purchased from Huffkins. We pack every parcel with love, from the Cotswolds! - Kayleigh

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality products.
I also got some cute freebies for King’s coronation that made me happy.

April 27, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review RL, we're pleased to hear you enjoyed your delicious Huffkins goodies and Union Jack bag! - Kayleigh

Rated 5 out of 5 stars

Huffkins extremely helpful when…

Huffkins extremely helpful when delivery company delayed order. Great customer service

April 18, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review Alison, we're pleased to hear our customer service team was able to assist you! - Kayleigh

Rated 2 out of 5 stars

NOT LARDYCAKE

Ordered lardycake and received what appeared to be four Chelsea buns with a small amount of sweet fat added. Extremely expensive and very disappointing

April 18, 2023
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Reply from Huffkins Bakery Online Store

Hello Tony, thank you for taking the time to leave a review. We're sorry you were disappointed by our Lardy Cakes. Please email me at kayleigh@huffkins.com and I will look into this further for you and look to find a resolution to this. Thanks - Kayleigh

Rated 5 out of 5 stars

House blend tea is my favourite tea…

House blend tea is my favourite tea ever !
Ordered a refill of my tea holder , arrived very promptly. All so easy

April 16, 2023
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Reply from Huffkins Bakery Online Store

Thank you for leaving your review, we're pleased to hear you love our delicious House blend tea! - Kayleigh

Rated 5 out of 5 stars

Birthday present

Bought as a birthday present. Very fresh and delivered on the selected day,

April 16, 2023
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Thank you for leaving your review Julie, we're pleased to hear you/your recipient was happy with their Huffkins delivery! - Kayleigh

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