Hugglys Reviews 309

The quality of the product is really poor. I was not satisfied and asked for a refund. The return policy on their website failed to state that the return address is in China although the company's business address is in UK and the item was posted to me from the UK. Initially they offered me a 20% refund and then a 60% refund after much back and forth. But I threatened to contact my credit card issuer and they finally offered me a full refund.

Avoid this company!

Don’t do it! You order online but have to download shoplify to track parcel. Customer service email bounced back as undeliverable. Website is suspiciously similar to Huggables/sleep ottter. Hugglys company shows as dissolved in October 2024 on companies hs gov website

Scam company selling an inferior product than they advertise
If you have purchased, contact your bank immediately, you will be refunded as these guys are scammers. Also share far and wide so they don't get away with it any longer!

Such a scam. Rubbish product for the price! So loud and unnatural sounding my daughter hates the noise. Would not recommend. Avoid avoid avoid

Terrible quality product and not safe. Communication with the seller is very poor also. After many many emails back and forth trying to find out a UK return address and being offered silly refund offers like 20% then 30% to still keep the items. I eventually got given a China address to return the items or a 70% refund. So I settled for the 70% refund just to put and end to all the hassle. So all in all a terrible company offering terrible quality items and poor service. Stressful experience and still out of pocket by £12. Don't waste your time and money like I did.

Absolutely avoid at all costs! China based company. Does not uphold UK Trading laws! Product was defective. Refused to provide returns info straight away. Took at least 5 attempts. Eventually they gave an address in China or I could have 50% refund. I accepted the 50% refund and they then BLOCKED ME and didn't give the refund! Now stuck with defective PRODUCT.
AVOID AT ALL COSTS!

Took ages to arrive, and once they did at first I didn't think they looked too bad at all. But once I put batteries in and pressed the foot to go through the different options I was very disappointed. The sounds are so loud. The breathing is unnatural and off putting. The kids didn't like it. Definitely not how it is advertised!!
And as a safety fault for the little ones they are able to open the velcro and play with the battery compartment and wiring! After several emails over two weeks they offered 20% refund, then 30% refund. I was getting no where so disputed with the bank who refunded the money and following it up with the company.
Oh and I read these reviews after I bought it (regretting my purchases straight away) so emailed swiftly to stop the shipment. Suddenly the tracking service went from not shipped to shipped!!

The item is faulty and they are refusing to send a full refund. Have offered me 20% of what I paid. They seem to have one woman named Louise who is sending the emails. Don’t buy from them….clearly not a UK company as stated in their website. Misleading customers. Absolutely disgraceful.

My order arrived earlier this week. Put batteries in and the sounds are so loud and unnatural it’s going to keep you awake. As mentioned in other reviews it’s also not cuddly due to the large battery pack. I contacted customer support who are clearly trying to avoid refunding me. They are refusing to send a returns address and are currently offering 20%. I wish I had seen these reviews as I wouldn’t have bothered. The returns policy says they can be returned but the customer would need to pay delivery. They won’t give me an address to return to. I will try to claim through my bank. AVOID, AVOID, AVOID

Teddy took weeks to arrive, it's not huggable as its a solid hard box, and it's so loud when you have the breathing part on the mechanism is terrible

Ordered based on reviews on site wish I'd have checked here. Didn't get a hugglys bag as advertised. Ordered the panda. Not cuddley at all as huge battery pack inside. Not 4 modes as stated snoring, snoring and light, breathing and light then terrible music function. Very cheap quality. I'm so disappointed and such cheap quality. The fur is dreadful. One very unhappy little girl 😭

Was so looking forward to seeing if these could help me sleep after the sudden death of my husband.

Unfortunately I ordered before the negative reviews came in but yes the quality is awful, there is no heartbeat sound and all you can hear is the horrible whirring sound of the motor. The lullaby is very loud and tinny. Material is very poor quality you can see holes in the fur when the light comes on. As for the realistic breathing …. Am absolutely disgusted and have requested full refund under their 60 day free return policy but given the other reviews will be contacting my bank in the morning.

Poor quality makes awful sound when “breathing” more like something out of a horror film
Cheaply made and battery mechanism is so so loud
Save your money and just get a nice teddy bear!!!

Bought 3 of the bears , unsafe product for children no backing to the battery compartment. Have not been offered a full refund just 20%
Absolute rip off stay clear of this company .

The items looked cheap, not cuddly at all and it didn't work.
A Christmas present thrown in the bin

Ordered weeks before Xmas. Package sent to wrong depot. Arrived after Xmas. Horrid quality nothing like on photos. Shoddily made. Battery pack with long wires inside. Easy to get into the back and tangle in wires. Unsafe to be left with a child. No auto shut off after set time. Tummy sometimes works sometimes doesn’t. Contacted customer service who want a video to prove faults. Told them It’s not faulty it’s just bad quality and not as described. They emailed again asking for a video. Not jumping through hoops sending a pointless video so no doubt lost my £25 but hopefully paying forward to someone reading this who will not make same mistake I did. AVOID!

Didn't receive item, constant lies from them. No money back offered although asking several times. DO NOT GO NEAR THIS COMPANY!!!

Avoid buying toys from Huggly. The toys are poor quality, there are no safety/fire safety labels on them which are required in the UK. Mine arrived with no battery compartment cover, the breathing sound is very unnatural, the mechanism is loud, it is not cuddly as the battery compartment is bulky & hard. The wires & batteries are easily accessible by a child. Customer service is not good, they keep offering me 20/30/50% refund but as yet have not provided me with returns information. Suggested I donate it to charity. Certainly not as it is not safe to use. Very disappointing.

AWFUL.

The toy arrived after a long wait. It is really poor quality, wires exposed and feels cheap and nasty.
The toy broke after a few days of using it.
Poor communication with the company and so far issue is unresolved.

I realised that this was a k ock off company as soon as order placed. Cancelled order within 3 minutes of online order but they are refusing to refund even through the order hasn't been processed...kee0 sending offers for 20% then 30% discount but saying no refund.....their website says full refund issued if not processed but they do not go by their own website it seems. I am currently trying to process a refund via my bank.