hugoandme.co.uk Reviews 

123
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How... See more

Rated 5 out of 5 stars

After several purchases I’m delighted with the range and quality of the items. I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic ran... See more

Rated 5 out of 5 stars

I have used Hugo and me multiple times in the past. The products they stock are perfect for special gifts and presents. I love what the company stands for and that they stock organic children's clothi... See more

Rated 5 out of 5 stars

Hugo & me I’ve bought a few items online, but today I went to the actual shop in a beautiful location in saddleworth & wooow it blow me away , what a lovely collection of designs & natural col... See more

Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

Retailer of gender-neutral baby and toddler clothing, nursery furniture, decor and toys. Offers a large range of organic and eco-friendly clothing.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.7

All reviews

(123)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered some goods online and live…

I ordered some goods online and live local to the store so expected delivery pretty quickly. 11 days later after no delivery I had to chase via email and social media. No reply. But miraculously the order turned up, but no apology. Communication would have been useful.

February 24, 2023
Rated 5 out of 5 stars

Always so friendly

Always so friendly, Vicki and Jo even delivered an order before Christmas after they had to close due to a flood. Such high quality merchandise always happy with everything I’ve purchased.

December 21, 2022
Rated 5 out of 5 stars

After I made a silly mistake the…

After I made a silly mistake the Company addressed my problem and treated me with kindness and professionalism. A full refund was issued and I have received this. Thank you and I would have no hesitation in recommending this company. Carol Floyd

November 14, 2022
Rated 2 out of 5 stars

Not the quality I expected

The product took about 3 or more weeks to arrive which I was ok about assuming the product was being embroidered however was bit disappointed when it arrived with just a sticker rather than embroidery. Although it does state it’s just a sticker on the website it’s not at the top and the pictures don’t make that clear. There is also a whole n the seam where the zip meets the bag not the quality I expected

October 11, 2022
Rated 5 out of 5 stars

Absolutely beautiful products

Absolutely beautiful products, the clothes are lovely. Thank you for all your help with my order, such a lovely family business with fabulous customer service. Looking forward to buying from you again and again.

September 30, 2022
hugoandme.co.uk logo

Reply from hugoandme.co.uk

Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our service and products :)
We hope to see you again soon.
Best Wishes
Hugo & Me

Rated 5 out of 5 stars

Perfect!

Item exactly as expected and amazing quality

September 7, 2022
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Reply from hugoandme.co.uk

We are delighted that you are happy with the quality of the product. Thank you so much for taking the time to leave us a review.

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