Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How... See more
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See what reviewers are saying
After several purchases I’m delighted with the range and quality of the items. I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic ran... See more
I have used Hugo and me multiple times in the past. The products they stock are perfect for special gifts and presents. I love what the company stands for and that they stock organic children's clothi... See more
Hugo & me I’ve bought a few items online, but today I went to the actual shop in a beautiful location in saddleworth & wooow it blow me away , what a lovely collection of designs & natural col... See more
Company details
Written by the company
Retailer of gender-neutral baby and toddler clothing, nursery furniture, decor and toys. Offers a large range of organic and eco-friendly clothing.
Contact info
111 High Street, OL3 6BD, Greater Manchester, United Kingdom
- 01457877677
- info@hugoandme.co.uk
- hugoandme.co.uk
3.7
Average
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Just so lovely
Lovely and helpful staff, with beautiful products and a gorgeous atmosphere in the shop
July 29, 2022
Reply from hugoandme.co.uk
Hi Amy,
Thank you so much for taking the time to leave us a review. We are so glad you enjoyed your shopping experience with us.
We hope to see you again soon :)
Best Wishes
The Hugo & Me Team x
Reply from hugoandme.co.uk
Thank you so much for taking the time to leave us a review Karen, we are delighted you are happy with the product and our service :)
Excellent experience
Excellent experience! The customer service was brilliant, the team went out of their way to get the product out to me as fast as they could! It arrived next day & the goods were gorgeous! Can’t fault my experience! Really pleased & will recommend to my friends and family x
May 24, 2022
Unprompted review
Reply from hugoandme.co.uk
Thanks so much for taking the time to leave us a review Kate, it really means a lot.
Thank you for shopping with us :) x
Very late delivery
Very late delivery. Colour not as described. Product unsuitable for baby - far too big and would only fit an adult. Very disappointing.
May 4, 2022
Reply from hugoandme.co.uk
Thank you for your feedback Rowan. We apologise for the delay in shipping of this item to you. When products are ordered close to a bank holiday we always advise to expect a few extra days on top of delivery.
With regards to the fit of the bunny ears headband, this product is more suitable for a toddler rather than a baby as stated in the product description. If you would like to exchange or be refunded please don't hesitate to get in contact with us and we will be more than happy to assist.
Best Wishes
Hugo & Me Team x
Reply from hugoandme.co.uk
Thank you for taking the time to leave us a review :) We are delighted you are happy with your product and our service. Best Wishes, The Hugo & Me Team x
Great service and lovely handmade…
Great service and lovely handmade product. Looking forward to hanging beautiful canopy in my little girls room. Quick and helpful customer service regarding changing colour and still shipped so quickly. Thank you!
April 5, 2022
Reply from hugoandme.co.uk
Hi Dee,
We are so glad you loved the nursery canopy. I’m sure it looks beautiful in your little girls room. We are delighted you are pleased with our customer service. Thank you for shopping with us and taking the time to leave us a review :)
Hugo & Me Team x
Very good quality and service
February 24, 2022
plush goose
Lovely plush goose. My nephew was delighted. Well wrapped and packaged and fast delivery.
February 12, 2022
Products were lovely and delivered…
Products were lovely and delivered quickly. I would have loved a bespoke hamper option where you can select items and gift them but this is a minor detail
January 31, 2022
Reply from hugoandme.co.uk
Hi Natasha, thank you for taking the time to leave us a review. This is certainly something we will look into offering in the near future. If ever there is something bespoke you are looking for don’t hesitate to contact us and we will be more than happy to discuss and see what we can offer.
Best Wishes
Hugo & Me Team x
Great quality bought for first…
Great quality bought for first grandchild can’t wait to see him in it.
January 24, 2022
I am very disappointed
I am very disappointed, because I have sent a package for my mother in Ireland, it is supposed to arrive in 8 days but this is not taking about a month, even if it has been late, I have sent messages to them about my package that I didn't receive he received and i wanted the money back... His answer was... they not haven't responsible with the package, since it had been sent abroad. 0% trust, 0% responsible.
January 23, 2022
Reply from hugoandme.co.uk
Hi Carol,
I’m so sorry you were disappointed with the service you received.
Unfortunately, this was one of the rare occasions that the courier had a delay with your parcel as it had been lost in their system. As soon as this was confirmed by the courier and you stated you no longer want the product we fully refunded you.
We apologise for the inconvenience and we have implemented changes to try to avoid this in the future.
Best Wishes
Hugo & Me
Excellent clothes and service x
January 21, 2022
Reply from hugoandme.co.uk
Hello,
I’m sorry you’ve not received your order yet. You should have received an email with tracking details so you can keep up to date with its delivery to you. Sometimes these emails from us can find their way into your junk file so maybe check there.
As you ordered in the 30th December, normal postage didn’t fully resume until after the bank holiday which would explain the slight delay.
I’ve just had a quick look on the tracking and it is on its way to you and will be with you shortly :)
Hugo & Me
Found a great bargain!!
Great company to purchase from after a bargain I came across and I certainly will be buying from them again.
Thank you
December 17, 2021
Was charged extra after ordering for…
Was charged extra after ordering for shipment.
December 15, 2021
Reply from hugoandme.co.uk
Hello,
I’m so sorry you are disappointed with your shopping experience. Due to Brexit, shipping orders to Ireland have been a little tricky with couriers continually changing and increasing their prices, we try and adapt our website as best we can. As a small business we make no money on shipping. When we processed your order as it was such a large item the courier cost came back more than we were expecting as they have recently increased their prices again. We informed you of this extra cost as soon as we could and gave you the option to cancel and receive a full refund for your order or to pay the extra shipping cost. You opted to go ahead with the order and pay the extra shipping cost. I hope you are happy with the product :)
We apologise for the inconvenience and we are working on trying to keep our shipping costs update.
Hugo & Me
Hi Very please with the train my great Grandson 6th month old with love his train from Father Christmas. Dorothy Self.Father Chrstmas
Hi Very please with the train my great grandson 6 month will love his give from Father Christmas. Dorothy Self
November 19, 2021
Really helpful and easy to make a…
Really helpful and easy to make a purchase on line. I have been in your shop and delighted to see that your stock is lovely and very sensibly priced for the area you are in.
November 5, 2021
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