hugoandme.co.uk Reviews 

123
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How... See more

Rated 5 out of 5 stars

After several purchases I’m delighted with the range and quality of the items. I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic ran... See more

Rated 5 out of 5 stars

I have used Hugo and me multiple times in the past. The products they stock are perfect for special gifts and presents. I love what the company stands for and that they stock organic children's clothi... See more

Rated 5 out of 5 stars

Hugo & me I’ve bought a few items online, but today I went to the actual shop in a beautiful location in saddleworth & wooow it blow me away , what a lovely collection of designs & natural col... See more

Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

Retailer of gender-neutral baby and toddler clothing, nursery furniture, decor and toys. Offers a large range of organic and eco-friendly clothing.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

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No recent history of asking for reviews

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3.7

All reviews

(123)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I am a very happy customer and I will…

I am a very happy customer and I will definitely be a returning one- not only is the service incredible and is Joanne a hero. She got me the ballpit and playmat next day delivered so it was on time for the big play date.

The items they sell are all very carefully sourced and checked it’s ethical approved. They have the best selection of smaller organic and ethical approved baby brands. You can see there is a lot of thought behind every product they sell and I can’t wait for my next order.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Rosa & Jim dolls

Bought both Rosa & Jim, the boxes they arrive in are great. Such cute dolls.

Items were wrapped up in paper and string which was a great touch.

Great communication and fast delivery

September 20, 2021
Rated 5 out of 5 stars

A lovely independent shop, highly recommend!

I wanted to use an independent shop to buy an environmentally friendly gift for my baby niece. Hugo & Me provided just that! Plus delivery was really quick and the order contained a thank you card and some love heart sweets, lovely touch! Highly recommend

August 31, 2021
Rated 5 out of 5 stars

Gorgeous products

Gorgeous product that came beautifully wrapped. I shopped online but the shop looks beautiful and full of inspiration. I stumbled across the brand whilst on a very specific shopping mission but will be returning for more inspiration from their carefully selected assortment.

August 27, 2021
Rated 1 out of 5 stars

Waiting 2 weeks and nothing even sent…

Waiting 2 weeks and nothing even sent out yet even though my card was charged 2 weeks ago. Not even an email to say it would be delayed.

August 22, 2021
hugoandme.co.uk logo

Reply from hugoandme.co.uk

Hi Rob,
I'm sorry you are disappointed with the service you have received. We did in fact email you with an shipping update on the 15th August to inform you there had been some delays due to the current national shortage of delivery drivers. Sometimes our emails can find their way into spam folders :( so we apologise if this was the case.
You were then also sent an email with full tracking once your order was on it's way to you.
At any time we welcome customers to email or call us if they have any problems and we are more than happy to give you any further updates or offer cancellation and a refund if you are not happy.
We hope you are happy with the products now you have received them.
Best Wishes
Hugo & Me x

Rated 1 out of 5 stars
hugoandme.co.uk logo

Reply from hugoandme.co.uk

I'm sorry you were disappointed that you hadn't received your product at this point. I see your review was written 4 working days after you placed your order. On our website we kindly state that orders usually take 2-3 working days to dispatch and then currently 2-5 working days for delivery due to the current national delivery driver shortage.
We encourage customers to email or call us if they require any updates or further information.
I hope you are happy with the products now you have received them :)
Best Wishes
Hugo & Me x

Rated 5 out of 5 stars

Stylish, organic, ethical clothing & more

After several purchases I’m delighted with the range and quality of the items.

I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic range of stylish organic baby clothing, with lots of nursery and baby toys too!

Great customer service. Quick delivery & nicely packaged - sent in eco friendly bags.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful little shop for baby items

Beautiful little shop for baby items, and the delivery and service locally is efficient and friendly. I have bought items from Hugo and Me several times now and loved every one and the service has been great each time, whether buying in store or online.

July 22, 2021
Rated 5 out of 5 stars

Received amazing customer service

Received amazing customer service, i ordered the teddy ball pool on a Monday and received it by friday even though the delivery times stated were 7-10days. They were also very helpful when I rang regarding delivery as the item was saying delayed. The ball pool was a gift for my daughters first birthday and they offered to hand deliver another one incase the package didnt arrive in time as we are local to the store. Luckily it did but i was very grateful for the offer. Quality of the product is lovely, would definately recommend.

July 12, 2021
Rated 5 out of 5 stars

Beautiful book

This is a gift for my first grandchild. It is a beautifully made book. It’s multi sensory elements are so well designed. Lovely!

July 6, 2021

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