Hulala Home Reviews 

840
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Sofa Store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

840 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(840)

574 reviews in the last 12 months

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Rated 5 out of 5 stars

What a beautiful piece of furniture

What a beautiful piece of furniture. We love our new adjustable desk. The color, the quality of the material and design. Best purchase for our home in 2026!

May 7, 2026
Hulala Home logo

Reply from Hulala Home

Hi Christopher,

Thank you for your amazing review! We’re over the moon you love your new adjustable desk—its color, material quality and design were exactly what we hoped for. It means so much that it’s your best 2026 home purchase!

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Good company, but long wait on one item.

Purchased an office chair from Hulala which is very unique. Though the customer service was responsive and the quality and build of the chair is excellent, it took a looonnnng time to receive the product. Expectations were set by them that it was back ordered, but the length of time was long enough that I had to maintain tracking of the order for a long time. It was probably just this product. I would definitely buy from them again.

December 8, 2025
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Reply from Hulala Home

Hi Keith,

Thank you for your honest feedback and for your continued trust in us! We’re thrilled you love your unique office chair and appreciate its great quality, plus our responsive customer service. We sincerely apologize for the lengthy wait time with your back‑ordered item and the extra effort you put into tracking your order. We’re glad you’d still consider shopping with us again, and we’ll work to improve our order turnaround going forward.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love my new desk!

Love my new desk!! Great quality !
As well, Customer service was excellent as I had a question before receiving it and then a question after receiving it. Prompt and professional all the way!

May 7, 2026
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Reply from Hulala Home

Dear customer,

So glad to hear you love your new desk and its fantastic quality! We’re thrilled our team was able to assist promptly and professionally with your pre‑ and post‑delivery questions. Your kind words mean so much to us!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Beautiful furniture and instructions as…

Beautiful furniture and instructions as clear. Only one down side is front connector not looking as smooth. Other than that I am highly satisfied.

April 29, 2026
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Reply from Hulala Home

Hi Seona,

We appreciate your positive feedback on the furniture design and clear assembly instructions, as a smooth and easy setup experience is something we always aim to provide. A dedicated specialist has been assigned to follow up on the front connector finish, and this matter will be carefully documented and shared with our product team for ongoing improvements. We truly appreciate your overall support and feedback.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

QUALITY

The quality of the furniture I received from Hulala Home was excellent and when I had to make a return, they were very accommodating! I would highly recommend.

May 6, 2026
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Reply from Hulala Home

Hi Kim,

We’re glad to hear you were pleased with the quality of the furniture from us, and we truly appreciate your positive feedback regarding the return experience. Providing accommodating and smooth support throughout the process is something we strive for, and your recommendation means a great deal to us!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

HULALA’s products are top of the line

HULALA’s products are top of the line! I am absolutely satisfied with the quality, feel, and functionality of my new Emilio black standing desk. I am so glad I made the decision to buy it. The customer service standards are amazing. HULALA’s representatives are very professional and always follow up with my inquires. I definitely will be purchasing future products from HULALA.

April 29, 2026
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Reply from Hulala Home

Hi Yolanda,

We truly appreciate your kind feedback. It’s wonderful to hear that you are fully satisfied with the quality, feel, and functionality of your Emilio black standing desk, and that your overall experience with HULALA has been a positive one. We also sincerely appreciate your recognition of our customer service team for their professionalism and follow-up support. We look forward to serving you again in the future with more quality products and experiences.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The furniture is beautiful and quite…

The furniture is beautiful and quite sturdy for the price. It looks high-end on the budget. The desk came with a dent on the bottom, which you can't notice, and the nightstand had a minor defect. They were very helpful. I would definitely buy it again.

April 29, 2026
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Reply from Hulala Home

Hi Erika,

We’re so pleased to hear you’re satisfied with the overall look, quality, and value of the furniture, and that it delivers a high-end feel within budget. We also appreciate your understanding regarding the minor imperfections and are glad our team was able to assist you promptly. And we truly appreciate your intention to purchase from us again!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I honestly cannot say enough good…

I honestly cannot say enough good things about this company and their customer service. I purchased their white rocking chair and the quality has been amazing from day one — it’s comfortable, sturdy, beautiful, and clearly very well made.

What truly impressed me though was the customer support. After moving, I accidentally lost the power cord for the chair, and they sent me a brand new one completely free of charge with no hassle at all. Then later, when a piece of the chair broke, they went above and beyond again and replaced the entire chair.

This is by far the best customer service experience I’ve ever had and Joshua Montero was absolutely amazing and was always so responsive to my emails. It’s rare to find a company that truly stands behind their products the way they do. Highly recommend both the chair and the company!

May 19, 2026
Unprompted review
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Reply from Hulala Home

Hi Sarah,

Thank you for taking the time to share such detailed feedback. It’s wonderful to hear that you are happy with both the quality of the white rocking chair and the support you received throughout your experience. We also greatly appreciate your kind mention of our team member Joshua, who will be very encouraged to hear your feedback about his responsiveness and support. Your recognition means a great deal to our team and continues to motivate us to improve!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Unfortunately the package came soaked…

Unfortunately the package came soaked from UPS so I didn't accept it and your customer service went above and beyond to refund me. I this unconcerned world, I expected a fight, and that was the furthest from the truth!!!!! Great Company, thank you.

May 4, 2026
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Reply from Hulala Home

Hi Mary,

We’re truly sorry that the package arrived soaked due to UPS handling issues and could not be accepted. We also greatly appreciate your understanding throughout the process. It means a lot to know that our team was able to resolve the problem smoothly and provide a hassle-free experience in an unexpected situation. We look forward to serving you again in the future!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Quick Delivery

Arrived very fast! Easy to assemble.

May 4, 2026
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Reply from Hulala Home

Hi Eric,

Great to hear the order arrived quickly and was easy to assemble! Providing a smooth delivery and simple setup experience is something we always aim for. We appreciate your feedback and support.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

We absolutely ADORE our new couch

We absolutely ADORE our new couch! Beautiful color, great size, and super comfortable. The storage is an awesome bonus! The only thing we ended up changing was adding hinges to make it easier to lift and shut the storage

May 4, 2026
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Reply from Hulala Home

Hi Megan,

It’s wonderful to hear that you absolutely adore your new couch—from the beautiful color and great size to the comfort and storage feature. We also truly appreciate you sharing your adjustment of adding hinges to make the storage easier to use; real customer insights like this are incredibly valuable for improving future designs.

Sincerely,
The Customer Service Team at Hulala Home

Rated 3 out of 5 stars

Top layer is chipped off in 1 month

We loved the table when we first saw the picture, and we really liked the color and design we chose. Everything looks perfect except for the quality. After assembling it, we noticed the wood starting to chip off, which was very disappointing. We did not expect this, especially since the table looks so beautiful at first glance. One side is chipped, and the top wood color layer is almost coming off as well.

April 22, 2026
Hulala Home logo

Reply from Hulala Home

Hi Twinkle,

We sincerely apologize that the table began chipping and peeling after only one month of use, especially when you initially loved the color and design so much. We completely understand how disappointing this experience must be. A dedicated specialist is already following up on this case and will continue working toward a proper resolution as quickly as possible. We truly appreciate your patience and feedback.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Positive Experience

Positive experience. Fast shipping.

April 24, 2026
Hulala Home logo

Reply from Hulala Home

Hi Mia,

Thank you for sharing your experience with us! It’s great to know the overall process felt smooth and that the shipping arrived quickly. We truly appreciate your support and hope you continue enjoying your purchase.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love the desk

Love the desk. Easy to use plus storage

April 24, 2026
Hulala Home logo

Reply from Hulala Home

Hi Rads,

So glad to hear you’re loving the desk! Creating products that are both functional and practical for everyday storage is something we care a lot about, and it’s wonderful to know it’s working well for your space.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

High Quality Products for Great Orice

We finished a remodeling project and found Hulala Home in our search for chairs. The price was fantastic, quality was above expectations and customer service was wonderful. Emails answered almost immediately, and delivery was very prompt. We will be repeat customers and highly recommend them!

April 30, 2026
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Reply from Hulala Home

Hi Kimberley,

Knowing that you plan to return as a repeat customer and recommend us to others is truly the highest compliment we could receive. Thank you again for your trust and support, and we look forward to being part of your home projects again in the future.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great product

Great product! Very pleased!

April 30, 2026
Hulala Home logo

Reply from Hulala Home

Hi Megan,

We’re so happy to hear that you’re pleased with your purchase! Simple feedback like this truly means a lot to our team. We hope the product continues to bring comfort and enjoyment to your space every day.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Customer service resolutions lacking

I ordered a desk- the main desk that has the rotating function arrived broken- clearly it had been dropped and it is cracked and very visible. I have reached out to customer service looking to have the part replaced. And even though I have made it clear that I would like the part replaced they keep attempting to offer me partial refunds rather than simply replacing the piece. I do not understand why and seriously spent a lot of money on a product that is broken. Like I don’t want a broken desk with partial refunds?

Update 5/14
A new desk part was shipped and I’m glad I don’t have to go desk hunting again! Was a 2 bumped review to a 4

April 28, 2026
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Reply from Hulala Home

Dear Timothie,

We sincerely apologize that the desk arrived with visible damage, and we completely understand the frustration of repeatedly requesting a replacement part while continuing to receive partial refund offers instead of the direct resolution you were expecting. Actually , we had already arranged a replacement shipment for you earlier, and the package is currently in transit. Our team will continue closely monitoring the tracking status and provide timely updates throughout the process to ensure the replacement arrives as quickly as possible and the issue is properly resolved.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love the quality and how fast it…

Love the quality and how fast it shipped.

April 23, 2026
Hulala Home logo

Reply from Hulala Home

Hi Adalgisa,

Hearing that you loved both the quality of the product and the fast shipping truly means a lot to us. Our team always strives to provide not only well-made products, but also a smooth and efficient experience from purchase to delivery. Thank you again for your kind support and feedback.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Top tier customer service

I appreciate the quality of customer service. I placed my order and immediately contacted Hulala to delaying shipping, while I was traveling. Customer service was so responsive and handled the request perfectly. 10/10.

April 29, 2026
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Reply from Hulala Home

Hi Christina,

We’re truly pleased to hear your “Top tier” rating! It’s great that our team was able to promptly assist with delaying the shipment after your order. Providing quick, smooth, and reliable support is something we continuously work on improving, and we’re glad it helped make your experience worry-free.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Easy delivery and communication was…

Easy delivery and communication was great!

April 29, 2026
Hulala Home logo

Reply from Hulala Home

Hi Paul,

We’re glad to hear your experience was smooth and straightforward! Easy delivery and clear communication are exactly what we aim to provide, and it’s great to know the whole process felt effortless for you.

Sincerely,
The Customer Service Team at Hulala Home

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