Hulala Home Reviews 

841
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Sofa Store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

841 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(841)

574 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to assemble

Easy to assemble. Good price.

April 21, 2026
Hulala Home logo

Reply from Hulala Home

Hi Timothy,

Simple, smooth experiences like this mean a lot to us, and we truly appreciate you taking the time to share it!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

They offered a slight refund for some…

They offered a slight refund for some difficulties experienced with putting it together and for the delivery to the wrong place.

April 13, 2026
Hulala Home logo

Reply from Hulala Home

Hi Teresa,

We’re sorry to hear about the difficulties you experienced with assembly and the delivery being sent to the wrong place. We understand how inconvenient that must have been. It’s good to know that a partial refund was offered as a gesture to address the issues. Thank you for your patience and understanding—we truly appreciate it. We’ll continue working on improving both delivery and assembly support to provide a smoother experience.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Super easy set up

April 20, 2026
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Reply from Hulala Home

Hi Jane,

We’re glad the setup was super easy for you. A smooth and hassle-free assembly experience is exactly what we aim to deliver!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The desk is as beautiful in person as…

The desk is as beautiful in person as it is online. The shipping was quick (even though it technically wasn't in stock) and assembly was easy.

April 20, 2026
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Reply from Hulala Home

Hi Vee,

We’re glad to hear the desk looks just as beautiful in person as it does online. It’s also great that shipping was quick despite the stock situation, and that assembly was easy overall. Thank you again for your support and for choosing our product!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

This desk is really solid

This desk is really solid. Great construction, looks better than the online photos, with smooth operate ration. I'm really pleased. Delivery and setup were simple for something so large.

April 20, 2026
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Reply from Hulala Home

Hi Scott,

Thank you for sharing your experience. It’s really meaningful to hear that the desk feels solid and well-constructed, and even exceeds your expectations compared to the online photos. We always aim for our products to look great in real life and feel reliable in everyday use, so feedback like this matters a lot!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Quality of the product is amazing

Quality of the product is amazing
Solid build
Looks amazing and functionality is on point
Overall, sophisticated design, highly functional with great design and quality!!

Highly recommend!

April 20, 2026
Hulala Home logo

Reply from Hulala Home

Hi Usman,

We truly appreciate your feedback! It’s great to hear that you’re happy with the solid build, elegant design, and overall functionality. Delivering a product that is both practical and visually refined is exactly what we aim for. Thank you again for your recommendation and support—it truly means a lot to us.

Sincerely,
The Customer Service Team at Hulala Home

Rated 2 out of 5 stars

Not what I was expecting

Not what I was expecting. The item was delivered a little damaged, but it didn't impact the functionality of the desk. The top portion of the desk is much thicker than I expected, so if you're shorter you might have issues being able to have your legs fit under the desk and your arms resting comfortably on top of the desk to use a keyboard.

April 13, 2026
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Reply from Hulala Home

Hi Rachel,

Thank you for sharing your feedback with us! We’re sorry to hear that the desk arrived with minor damage, although we’re glad it didn’t affect its functionality. We understand how frustrating that can be, and we’ll continue to improve our packaging and shipping process to ensure products arrive in perfect condition. Rest assured that a dedicated team member is following up to ensure the issue is resolved. We also appreciate your input regarding the desk’s height. Based on your feedback, we will share this with our design team to further optimize the desk’s dimensions for better comfort and usability in the future.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Quality products

Quality products. The desk shipped in 3 boxes but they were very heavy. The quality of the desk, amazing! We had to get the boxes upstairs and we hired some young guys to help move them. My husband and I put it together. Directions were easy to follow.

April 10, 2026
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Reply from Hulala Home

Hi Colleen,

Thank you so much for your feedback! We’re thrilled to hear that you’re pleased with the quality of the desk. While the boxes were heavy, we’re glad to know you and your husband were able to assemble it without issues and that you’re happy with the overall quality. We’re also happy to hear the assembly instructions were easy to follow, and we hope the desk adds great value to your space!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

Chair does not assemble offered $35 credit

Chair does not assemble, an obvious gap is left on the back and after much back and forth, a $35 credit is offered. Make it right.

UPDATE: So I agree with the other poster that the customer service is agentic AI. I would reply to make it right and replace the chair, I was then offered a refund of $65 to keep the chair and $120.

Then I was offered a new chair if I paid $50 in shipping, to which I refused as I shouldn't be out more money when I didnt even get what I paid for. Finally I was offered a nee replacement chair without sending back the defective one (because I refused to accept a defective brand new, $350 item, or sending it back at my own expense of $55) or I could keep the original chair for $120 credit.

I think it was eventually made right, but that is hours of back and forth that could have been resolved had I spoke to a real person. In addition to a Quality issue, customer service is also lacking.

April 30, 2026
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Reply from Hulala Home

Hi Nikki,

Thank you for bringing this to our attention. We understand your frustration with the chair assembly issue, and we’re actively working to resolve it. Please rest assured, our team is following up to ensure a satisfactory solution is provided as soon as possible.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Top tier customer service!

Hands down the most responsive and helpful customer service I have ever experienced! I ordered a 360 desk from them. Only to figure out that my office was too small for it. I emailed customer service to ask if I could cancel and if so would there be a restock fee. I had two options.
1. Refuse the delivery (which wasn’t an option)
2. Try and cancel directly with Fed Ex

They were able to intercept it! And there were 3 boxes not all in the same facility. They even refunded ALL of it! Highly recommend.

April 16, 2026
Hulala Home logo

Reply from Hulala Home

Hi Cynthia,

Thank you so much for your amazing feedback! We're thrilled to hear that our customer service was able to assist you quickly and effectively in resolving the issue with your 360 desk order. Although space was an issue, we're glad we were able to intercept the shipment and ensure a full refund for you. Your recommendation means the world to us, and we’ll keep working hard to provide the best service possible for every customer.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I absolutely LOVE both my pieces

I absolutely LOVE both my pieces. They are great quality and so beautiful. They shipped quickly and had excellent packaging for protection.

April 10, 2026
Hulala Home logo

Reply from Hulala Home

Hi Simcha,

We’re so happy to hear that you absolutely love both pieces! It’s fantastic that you’re pleased with both the quality and the design. We’re also thrilled to know that the quick shipping and excellent packaging ensured everything arrived in perfect condition. Your feedback means a lot to us, and we’ll continue to deliver the best possible service and products.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Ultra Fabulous

First of all, this the desk I purchased is absolutely perfect. So well made and beautiful. Customer service reached out to see how I like my purchase right away.

April 10, 2026
Hulala Home logo

Reply from Hulala Home

Hi Chrissie,

It’s wonderful to hear that the desk exceeded your expectations in both quality and design. We always aim to deliver products that are both beautiful and functional. It’s also great to know that our customer service team reached out promptly to ensure everything was going smoothly. Your satisfaction means the world to us, and we truly appreciate your kind words!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

money well spent.

It’s a great piece and we love it although we did need to hire someone to assemble it.

April 15, 2026
Hulala Home logo

Reply from Hulala Home

Hi James,

We’re really glad to hear that you feel the money was well spent! It’s fantastic that you’re loving the piece, even though you needed some help with assembly. We’ll keep focusing on delivering high-quality products that make the whole experience worth it.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Exquisite standing desk and chair

Exquisite standing desk and chair, excellent customer service :)

April 9, 2026
Hulala Home logo

Reply from Hulala Home

Hi Fran,

Thank you for your kind words! We're thrilled to hear you're happy with the exquisite standing desk and chair. It’s exactly what we strive for—beautiful and functional products paired with excellent customer service. Your support means the world to us, and we look forward to serving you again in the future.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

My desk arrived broken and all I keep…

My desk arrived broken and all I keep being offered is a small refund. I don’t want a refund, I’d like a replacement part for my new $1k desk that arrived damaged.

April 7, 2026
Hulala Home logo

Reply from Hulala Home

Hi Riley,

We’re truly sorry to hear that your desk arrived damaged, and we completely understand your frustration. Please rest assured that our specialist is actively following up on this matter and will prioritize resolving the issue as quickly as possible. We’re committed to providing a solution that will meet your expectations.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Love the desk so far except for where…

Love the desk so far except for where the control panel is - would be great if it were nearer to the front as my computer blocks the current location.

April 8, 2026
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Reply from Hulala Home

Hi Kathryn,

Thank you for sharing your experience! We're thrilled to hear that you're enjoying the desk overall. We completely understand the concern about the control panel location, especially when it’s blocked by your computer. We’ll definitely pass this suggestion along to our design team for future product improvements. Your feedback is really appreciated, and we’re always looking for ways to make our products even better.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love this Chair

The chair arrived very well packaged. Easy to assemble. I did it in about 30 mins max with the tool included in the box. The chair is gorgeous and exactly the look I was going for. Quality seems good. The color blue looks great and the padding is very comfortable. Love it and would highly recommend.

April 15, 2026
Hulala Home logo

Reply from Hulala Home

Hi Sherida,

We’re delighted to hear that the packaging, assembly, and comfort of the chair exceeded your expectations. The fact that you could easily assemble it and enjoy both its comfort and aesthetic design truly makes our day. Your kind words and recommendation mean a lot to us, and we appreciate your continued support. We look forward to bringing you even more quality products in the future!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

This furniture was super high quality…

This furniture was super high quality and the put together process is nearly dummy proof!

April 7, 2026
Hulala Home logo

Reply from Hulala Home

Hi Jamie,

That “nearly dummy proof” comment made our day! Making assembly simple and intuitive while keeping the quality high is exactly what our team works hard to achieve. We’re glad the whole experience, from unboxing to setup, felt easy and hassle-free. That’s exactly how it should be!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Smooth transaction, beautiful look!

Smooth ordering process, great picture representation of the sectional we chose and quick delivery! Assembly was a cinch and the couch looks great and is very comfortable! Very happy with this sectional and the fact that it is made in the USA!! Thank you Texas!

April 14, 2026
Hulala Home logo

Reply from Hulala Home

Hi Lisa,

We’re really glad to hear the whole experience went smoothly for you. It’s great that the sectional not only looks good in your space but is also comfortable for everyday use. And thank you for highlighting where it’s made as well—support like yours means a lot, and we’re happy this piece has found a great home with you.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love love love my new office

Love love love my new office - so beautiful - easy to install - perfect!!!

April 14, 2026
Hulala Home logo

Reply from Hulala Home

Hi Kevin,

We absolutely love your excitement here! It’s wonderful to hear that your new office turned out so beautiful, was easy to install, and feels just perfect for you. Creating a space that you genuinely enjoy spending time in is what we aim for, and we’re thrilled this setup delivered exactly that feeling!

Sincerely,
The Customer Service Team at Hulala Home

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