What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more
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HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.
1401 E Hattie St, Fort Worth, 76104, Texas, United States
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They offered a slight refund for some difficulties experienced with putting it together and for the delivery to the wrong place.

Reply from Hulala Home
The desk is as beautiful in person as it is online. The shipping was quick (even though it technically wasn't in stock) and assembly was easy.

Reply from Hulala Home
This desk is really solid. Great construction, looks better than the online photos, with smooth operate ration. I'm really pleased. Delivery and setup were simple for something so large.

Reply from Hulala Home
Quality of the product is amazing
Solid build
Looks amazing and functionality is on point
Overall, sophisticated design, highly functional with great design and quality!!
Highly recommend!

Reply from Hulala Home
Not what I was expecting. The item was delivered a little damaged, but it didn't impact the functionality of the desk. The top portion of the desk is much thicker than I expected, so if you're shorter you might have issues being able to have your legs fit under the desk and your arms resting comfortably on top of the desk to use a keyboard.

Reply from Hulala Home
Quality products. The desk shipped in 3 boxes but they were very heavy. The quality of the desk, amazing! We had to get the boxes upstairs and we hired some young guys to help move them. My husband and I put it together. Directions were easy to follow.

Reply from Hulala Home
Chair does not assemble, an obvious gap is left on the back and after much back and forth, a $35 credit is offered. Make it right.
UPDATE: So I agree with the other poster that the customer service is agentic AI. I would reply to make it right and replace the chair, I was then offered a refund of $65 to keep the chair and $120.
Then I was offered a new chair if I paid $50 in shipping, to which I refused as I shouldn't be out more money when I didnt even get what I paid for. Finally I was offered a nee replacement chair without sending back the defective one (because I refused to accept a defective brand new, $350 item, or sending it back at my own expense of $55) or I could keep the original chair for $120 credit.
I think it was eventually made right, but that is hours of back and forth that could have been resolved had I spoke to a real person. In addition to a Quality issue, customer service is also lacking.

Reply from Hulala Home
Hands down the most responsive and helpful customer service I have ever experienced! I ordered a 360 desk from them. Only to figure out that my office was too small for it. I emailed customer service to ask if I could cancel and if so would there be a restock fee. I had two options.
1. Refuse the delivery (which wasn’t an option)
2. Try and cancel directly with Fed Ex
They were able to intercept it! And there were 3 boxes not all in the same facility. They even refunded ALL of it! Highly recommend.

Reply from Hulala Home
I absolutely LOVE both my pieces. They are great quality and so beautiful. They shipped quickly and had excellent packaging for protection.

Reply from Hulala Home
First of all, this the desk I purchased is absolutely perfect. So well made and beautiful. Customer service reached out to see how I like my purchase right away.

Reply from Hulala Home
It’s a great piece and we love it although we did need to hire someone to assemble it.

Reply from Hulala Home
Exquisite standing desk and chair, excellent customer service :)

Reply from Hulala Home
My desk arrived broken and all I keep being offered is a small refund. I don’t want a refund, I’d like a replacement part for my new $1k desk that arrived damaged.

Reply from Hulala Home
Love the desk so far except for where the control panel is - would be great if it were nearer to the front as my computer blocks the current location.

Reply from Hulala Home
The chair arrived very well packaged. Easy to assemble. I did it in about 30 mins max with the tool included in the box. The chair is gorgeous and exactly the look I was going for. Quality seems good. The color blue looks great and the padding is very comfortable. Love it and would highly recommend.

Reply from Hulala Home
This furniture was super high quality and the put together process is nearly dummy proof!

Reply from Hulala Home
Smooth ordering process, great picture representation of the sectional we chose and quick delivery! Assembly was a cinch and the couch looks great and is very comfortable! Very happy with this sectional and the fact that it is made in the USA!! Thank you Texas!

Reply from Hulala Home
Love love love my new office - so beautiful - easy to install - perfect!!!

Reply from Hulala Home
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