Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more
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The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more
Company replied
I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more
Company replied
Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.
Company details
Information provided by various external sources
Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.
Contact info
Australia
- 03 6118 7190
- hello@hulii.com
- hulii.com
Hasn’t replied to negative reviews
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Hulii has been great…
Hulii has been great. Was surprised by the quality of the refurbished phone, first time purchasing and wasn’t sure what to expect. Delivery was prompt.

Reply from Hulii
Purchased an iPhone 7 from Hulii and am…
Purchased an iPhone 7 from Hulii and am happy with the condition it's in. Arrived quickly and was happy with the experience.

Reply from Hulii
I had my concerns buying a 2nd hand…
I had my concerns buying a 2nd hand phone online. Would it be scratched? Would it work? Would it be a waste of $? But Hulii was great! Received my phone beautifully packaged, practically brand new and in good time as well. Very happy with the service and quality of iPhone 8 I received. Would order again if I need to in the future. Thanks

Reply from Hulii
Happy with the phone
Happy with the phone. Customer service was helpful. Would buy from Hulii again :)

Reply from Hulii
Phone works really well and delivered…
Phone works really well and delivered promptly.

Reply from Hulii
Really good
Really good. Ordered an S9 came as described, probably better, although the loud speaker was distorted. Hulii immediately lodged a return and i had a new phone within a week.

Reply from Hulii
Item was as described
Item was as described. Postal delivery was a day late. Great communication. Very helpful.

Reply from Hulii
Perfect
Perfect! Excellent customer service and perfect phone - looks brand new and battery is 100 percent.

Reply from Hulii
Bought for my wife
Bought for my wife, she seems really happy with it. Customer service is good.

Reply from Hulii
Excellent Condition!
This phone has exceeded my expectations. I was a bit weary of buying a refurbished Iphone but it works as if it is a brand new phone. Thanks Hulii!

Reply from Hulii
Phone arrived earlier than expected
Phone arrived earlier than expected. Looks tobe in excellent condition.

Reply from Hulii
I appreciate the service because of the…
I appreciate the service because of the return is just took a few days instead 2weeks

Reply from Hulii
It is quite bad actually.
It is quite bad actually.. I really wouldn't recommend

Reply from Hulii
Lots of Boxes Ticked
A pleasing, hassle-free transaction. The phone arrived on time and is in excellent condition. Plus, it represents a positive way of extending the life of technology. Why buy new?

Reply from Hulii
Phone look good and functional well
Phone look good and functional well. Quick exchange when the first delivery

Reply from Hulii
I was hesitant to buy a refurbished…
I was hesitant to buy a refurbished iphone, however I haven't been disappointed. We even received a missing screen protector without having to follow up! Very satisfied with the product quality and customer service. Would purchase from Hulii again.

Reply from Hulii
Cheap and works very well. But then stops working!
Phone came really quickly and works really well. Couldn't tell it apart from a new phone. The only problem is that it over heats a bit. Not sure if that is just a problem with the individual phone or this model. Doesn't really affect it though.
Edit: 2 weeks later and the phone stopped working. The support team have been helpful arranging the return but it is really annoying.

Reply from Hulii
Got exactly what I ordered
Got exactly what I ordered, it arrived promptly, informed all the way. I’ll be back!

Reply from Hulii
Great site, great service, great price.
I came across Hulii and thought "this site is too good to be true." But I took a look at the reviews and saw almost 100% of them were extremely positive so I took the chance and ordered myself an iPhone 8 in 'perfect' condition. This was followed by an instant heart attack when the site glitched and my payment went through but no order was placed... great. I tried calling but no one answered so I messaged the help bar and got an instant response from a real person which was a nice touch. They were beyond helpful in fixing the problem quickly and assuring me the problem would be sorted and it was sorted in the space of 5 minutes. The phone came within a week and i was beyond pleased to see it actually came in 'perfect' condition and everything has worked well so far! Fingers crossed it stays that way! I would highly recommend Hulii to anyone wishing to buy a new phone! Why pay a ridiculous price for a brand new one when you can get a damn near perfect one for cheaper! Plus you feel better knowing you're helping the environment the tiniest bit.

Reply from Hulii
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