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Rated 1 out of 5 stars

Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more

Rated 2 out of 5 stars

The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more

Company replied

Rated 3 out of 5 stars

I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more

Company replied

Rated 1 out of 5 stars

Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.

Company details

  1. Cell Phone Store

Information provided by various external sources

Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hesitant at First

Hesitant. That describes how I felt when I chanced upon Hulii when I needed to get a pre-loved phone. I was afraid this might turn out to be a scam, or the phone will be so worn out, or the battery might not last or...

I chatted with an agent from Hulii on Facebook and the response came within minutes. That assured me to and extent that Hulii is a legitimate company. I rained question upon question on him, and it was all answered promptly.

Upon knowing they have a 14 day no questions asked return policy, I decided to take the plunge and get a perfect condition iPhone 7 Plus. This turned out to be the best decision I’ve made.

The phone came with a nice box from Hulii and wrapped in clear plastic, as though it was new. Because it was a perfect condition phone, the phone looked perfect. I could not find a single scuffling or scratch in the body of the phone. Even the charging port had no visible marks that it was ever used.

If you don’t need a first hand phone, try Hulii. You’re saving the environment, and saving huge amount of money by getting a “used” (or in my case, barely used) set.

Thank you Hulii for making everything turn out right. I’m definitely returning again!

August 1, 2019
Unprompted review
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Reply from Hulii

That's awesome Jeremy; thanks for the amazing review, so glad that you took that leap. Look forward to seeing you again in future. :)

Rated 1 out of 5 stars

FAULTY BRILLIANT CONDITION PHONE PURCHASE.

My phone did not work well. It does not answer calls well (or at all, phone keeps ringing, screen shows call connected, cannot communicate with caller). Can't dial calls same happens above. Phone freezes. Need to turn off and on to make a call to stop the phone from glitching or freezing. I would like my money back and I'm about to embark on this mission.

On contacting Hullii they are happy to received ph back for repair - BUT DO NOT PROVIDE REPLACEMENT TO BORROW - so I had to buy another ph - as the repair will take over 1 week.

SO I have sent my phone back and Hulii have let me know the progress of the ph repair - HOWEVER they have not responded with awnsers to my questions requesting HOW they have fixed my phone or is it a replacement. . .. . they just closed the request.

I AM NOT CONFIDENT THAT THE PHONE WILL BE FIXED OR THAT HULII WILL TAKE CONTINUED OWNERSHIP IF THE PHONE CONTINUES TO BE FAULTY.

August 1, 2019
Unprompted review
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Reply from Hulii

So sorry to hear it Dehlia, we work very hard to ensure that no products are shipped out in anything less than 100% working order. Rest assured that we'll do everything we can to put this right. We'll raise a ticket and be in touch ASAP!

Rated 5 out of 5 stars

Awesome phone, excellent service and a great price!

Not only is the phone I bought from Hulii in near perfect condition, but the team went above and beyond to arrange a postage re-direct at super short-notice!

August 1, 2019
Unprompted review
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Reply from Hulii

Happy to help Daniel, glad it arrived safely and everything is good!

Rated 5 out of 5 stars

It came in 2 days!

It came in 2 days! Incredibly fast & I'm in love with my new phone. I wished you sold more items. Been telling my friends all about ya!

August 1, 2019
Unprompted review
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Reply from Hulii

Don't worry Casie, more is coming soon! Thanks for the kind review, hope to see you again!

Rated 5 out of 5 stars

Postal gets some issued but lately…

Postal gets some issued but lately sorted out.
Phone is in good condition same I was expecting

July 24, 2019
Unprompted review
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Reply from Hulii

Happy to hear you're happy with the phone Syed. Apologies for any postal / shipping issues. :)

Rated 5 out of 5 stars

Before purchasing from hulii

Before purchasing from hulii, I tried another company which was disappointing. I was a bit cautious about getting another secondhand iPhone, but decided to try Hulii and am very happy with it.
I ordered iPhone 6s in “perfect condition” over couple weeks ago, which was true with no problem (checked battery life and was 100%) and no visible marks when it arrived within 3 days (got priority international post).
The price was fair and probably make another purchase from them if I need something else in the future.

July 20, 2019
Unprompted review
Hulii logo

Reply from Hulii

Glad to hear that you gave renewed another try Reiko, we want to help change perceptions about them and offer our customers a great, trustworthy option!

Rated 5 out of 5 stars

A satisfied first time customer. Who originally had doubts.

The item I received was luckly on sale at the time of shopping on this site. So I got a 75% discount & delivery time was excilent had the item in a week from China to my door. After receiving the item there seems to be no damage on the item & I was amazed at the condition of it how looked. So for me. I give them 5 stars for all the above & I am a very satisfied customer. 😁

July 17, 2019
Unprompted review
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Reply from Hulii

Awesome to hear Shannon! Hope to see you again.

Rated 4 out of 5 stars

The speed and customer service was good…

The speed and customer service was good but the first phone I got purchased broke however they gave me a new one ASAP.

July 17, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Kelly, sorry about the issues the first time, these things do happen from time to time. We'll always be here to help when they do though. :)

Rated 5 out of 5 stars

I bought my first Phone and exchanged it for another one.

I bought my first Phone and changed my mind and returned it for another one.The gentlemen were patient and very helpful through the entire process. Communication and service were excellent. I was impressed with the condition of the phone as well. I highly Recommend Hulii for their excellent service, genuineness, a quality product and a fair price..I made a point of calling them to show my gratitude.Will definitely purchase from them again

July 16, 2019
Unprompted review
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Reply from Hulii

Thanks PM! That's why we're here, to serve our customers. :)

Rated 5 out of 5 stars

Perfect phone. Fast Delivery. Excellent Value.

Purchase an iPhone 7, delivered within 3 days and works perfectly. Product is in immaculate condition and comes with a warranty - enough said! Don't shop on eBay for a used iPhone, shop Hulli! I'll definitely purchase another phone from Hulli soon.

July 16, 2019
Unprompted review
Hulii logo

Reply from Hulii

You may have just invented our new strap-line there David, thanks for the support! #dontshopebay :)

Rated 5 out of 5 stars

I was in urgent need of a phone having…

I was in urgent need of a phone having damaged my existing handset. The online process was smooth and I was reassured that the retailer was trustworthy based on previous reviews. I was skeptical of purchasing a secondhand device but felt that the numerous options available to retailers in terms of condition as well as the price point was extremely competitive and represented the second hand in a different light. I have been using the phone for the past week without any issues and am happy to recommend friends and family to the service.

July 16, 2019
Unprompted review
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Reply from Hulii

Awesome Oriano, thanks for taking the time to share your experience with others. Muchas gracias.

Rated 5 out of 5 stars

I purchased an iPhone 7 in as new…

I purchased an iPhone 7 in as new condition. Speedy delivery and the price was competitive. Will deal with Hulii again.

July 15, 2019
Unprompted review
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Reply from Hulii

Appreciate it Geoff; we'd be happy to deal with you also! :)

Rated 5 out of 5 stars

Impressed

I bought an iPhone 7 in perfect condition and it looks great but as it is a gift and I haven’t given it yet I’m not sure if everything is fine until it is turned on! I contacted hulii and they replied within 12 hours. The phone was delivered within 3 days. So far I am impressed with the service from hulii!

July 15, 2019
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Trustworthy. Delivered what was promised on the website.
Thanks

July 15, 2019
Unprompted review
Hulii logo

Reply from Hulii

Brilliant, thanks Kenny.

Rated 2 out of 5 stars

Hulii sent me the US model for some reason

Hulii sent me the US model Samsung S8+ rather than the international model. This was to an Australian shipping address.

Unfortunately their return policy requires all packaging in original condition so I can't return it.

July 15, 2019
Unprompted review
Hulii logo

Reply from Hulii

Hi Steve, we'd love to talk to you about this. Stock can come from different markets but is always compatible with yours; if not then it's something which packaging or not, we'd help to rectify for you. We'll drop you an email to discuss.

Rated 1 out of 5 stars

Iphone6

bought iphone6 not happy with the product

July 15, 2019
Unprompted review
Hulii logo

Reply from Hulii

Hi Mohammed, really sorry to hear you're not happy with the product. It seems that this is the first we've heard of it. We're raising a ticket to discuss further.

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