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Rated 1 out of 5 stars

Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more

Rated 2 out of 5 stars

The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more

Company replied

Rated 3 out of 5 stars

I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more

Company replied

Rated 1 out of 5 stars

Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.

Company details

  1. Cell Phone Store

Information provided by various external sources

Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I bought an IPhone 7 in Perfect…

I bought an IPhone 7 in Perfect condition and was pleasantly surprised with the communication I received. Hulli notified me the process step by step until it arrived at my doorstep. The postage was so quick and when it arrived they were correct. The IPhone 7 even though it was refurbished was in perfect condition.
Excellent Customer Service.
Thank you Hulii

July 15, 2019
Unprompted review
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Reply from Hulii

Excellent to hear David, thanks so much!

Rated 3 out of 5 stars

I paid for express post And it took 6 days

I paid for express post in which it said it would come between 2-4 days but instead it came 6 days later, otherwise my purchase is in good condition and I’m happy with it.

July 15, 2019
Unprompted review
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Reply from Hulii

Hi Ariel, sorry to hear it, we're raising a ticket to look into this. We'll be in touch via email. ✉️

Rated 5 out of 5 stars

Excellent - exactly what I wanted

Excellent - quick and exactly what I wanted and ordered. Thank you - cheapest available and great quality.

July 12, 2019
Unprompted review
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Reply from Hulii

Thanks Karen, buying renewed not only helps reduce e-waste but is also great value for money! Hope to see you again. 👋

Rated 5 out of 5 stars

Thank you Hulii

I was really excited that there is this trustable platform where you can safely buy refurbished phones online. When I called the phone number I was really happy with how helpful the man was - he told me everything I needed to know, from what he had in stock, to what the purpose of this new website is. I’m thankful with how professional their service is, with the well presented, easy to navigate website, and very nice (and aesthetic) packaging, and the products and levels of quality that they offer. I had bought a phone as a surprise for my mums birthday, and I was so happy with how affordable Hulii makes it, the range they offer and how impressed my mum was (and she is probably the biggest skeptic of online products out there).
I’m truly really grateful I was able to get this for my mum and will definitely keep Hulii in mind for the future. (I have already recommended it to many friends).
Thank you Hulii!

July 4, 2019
Unprompted review
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Reply from Hulii

Fantastic to hear Abigail! Appreciate the detailed review. ☺️

Rated 5 out of 5 stars

Very fast delivery and the phone is…

Very fast delivery and the phone is really like a brand new one! Definitely worth the buy considering it is sold at such a low price!! Thank you Hulii :D

July 4, 2019
Unprompted review
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Reply from Hulii

Thanks Lily, look forward to seeing you again soon! 😃

Rated 5 out of 5 stars

Won me over, thanks hulii!!

Was a bit sceptical at first due communication issue, but Seb from management more than made up for the initial shortcomings. The phones arrived quickly(express post) and I was delighted with them both. They were better than described (ordered perfect condition) looking and performing like new phones. Very happy . Thank you to Seb and the hulii team, I will recommend your site too anyone that wants a new phone but doesn’t want to pay new phone prices.

July 3, 2019
Unprompted review
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Reply from Hulii

Very happy to hear that we managed to win you over Sam, thanks for your kind words! Hope to see you again. 🙌

Rated 5 out of 5 stars

I am pleasantly surprised that the…

I am pleasantly surprised that the refurbished phone (6S) which I bought is as good as new.
The screen looks good, and most importantly, the battery lasted a few good hours with intensive game play.
To be frank I don't think I will buy from anywhere else except Hulii again, for any future refurbished iphone!
Keep up the great work guys, :-).

July 3, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Vincent, it means a lot! Please help to share with your network. :)

Rated 5 out of 5 stars

Not bad

Attentive and accountable when they have the delayed delivery. The product delivered has an acceptable quality.

July 2, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Peter, you can most certainly always hold us accountable! Appreciate the positive feedback.

Rated 3 out of 5 stars

iPhone 7 has locked Apple ID

While I was very happy with the speedy delivery and external condition of the iPhone I bought for my daughter, upon using the phone the battery looses its charge quite quickly and it is locked to another Apple ID so she is not able to download her music.

July 1, 2019
Unprompted review
Hulii logo

Reply from Hulii

Hi Tracey - we're emailing you now to follow up on this. We're very disappointed to hear that this is the case and assure you that we'll help resolve the issue.

Rated 3 out of 5 stars

Overall phone condition consider not…

Overall phone condition consider not bad, but the speaker sound distorted, had an obvious buzzing sound when playing the music.
Battery life average.

July 1, 2019
Unprompted review
Hulii logo

Reply from Hulii

Hi Teng, we're contacting you now to help with this. Batteries are tested and must perform >85% of original capacity; it sounds like this might not be the case. Also the buzzing speaker is obviously not how we intend for phones to arrive; we will help resolve asap.

Rated 5 out of 5 stars

Perfect quality and unbelievably fast delivery

I was searching for a good quality refurbished iPhone 7Plus with affordable price. The price from local phone stores was beyond my budget. I gave a try on Google and found Hulii. I was very skeptic on the offered price initially; after went thru the FAQ, and a web chat with customer service, I decided to give a try. Placed order for Perfect 128GB iPhone 7Plus on Thursday evening, phone picked up for delivery on Friday noon, and I received the phone on Saturday noon. The phone is nicely packed and amazing quality, with few hardly visible scratches. Definitely will revisit if I looking for another refurbished phone.

June 24, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Kong Woei Ong, that's awesome!

Rated 5 out of 5 stars

Highly recommend!

Couldn’t be happier with my Hulli purchase! Phone is in perfect condition and the Hulli service was seamless from the get-go, providing me with an update at each phase following the purchase. Highly recommend!

June 23, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks for the kind words Victoria!

Rated 5 out of 5 stars

Very good

Phone in perfect condition, excellent and reliable service

June 21, 2019
Unprompted review
Hulii logo

Reply from Hulii

Enjoy the phone Andrew!

Rated 5 out of 5 stars

Fantastic Site

This is very good service. Enjoy all the features. Looking forward to new updates.

June 21, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Ken :)

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