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Rated 1 out of 5 stars

Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more

Rated 2 out of 5 stars

The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more

Company replied

Rated 3 out of 5 stars

I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more

Company replied

Rated 1 out of 5 stars

Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.

Company details

  1. Cell Phone Store

Information provided by various external sources

Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hulii delivers on its promises.

The product I ordered came on time.
I was updated on the status of each phase of the delivery process.
I received texts to confirm shipping movements.
The product I received was just as described and my little girl was very happy with her present.
I will definitely use Hulii again.
A great experience.

June 20, 2019
Unprompted review
Hulii logo

Reply from Hulii

You daughter is lucky to have a father that buys her such a nice gift! Thanks again for using Hulii, we hope to see you again soon!

Rated 5 out of 5 stars

Complete happiness is Hulii!

Terrific buying experience. After a few disappointing tech purchases previously from other vendors I can’t rate Hulii high enough;
A great price, a product in a condition even better than I’d hoped for and almost instant dispatch! A fantastic vendor that I’d happily recommend to everyone!

June 20, 2019
Unprompted review
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Reply from Hulii

Delighted to hear it David, hope to see you again soon!

Rated 5 out of 5 stars

Awesome!

Awesome! Love it!

June 20, 2019
Unprompted review
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Reply from Hulii

Thanks James!

Rated 5 out of 5 stars

I bought a second hand phone from Hulii…

I bought a second hand phone from Hulii which arrived promptly and works perfectly. I will recommend Hulii to my friends and family.

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Gen, hope to give them the same experience you had! 😀

Rated 5 out of 5 stars

good.

incredibly good.

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Cage! 🥳

Rated 5 out of 5 stars

All good

All good Delivered promptly

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

That's what we want to hear Michael! See you again soon! 🙃

Rated 4 out of 5 stars

Great first impression but packaging could be reduced...

Very fast delivery as per their time estimate! Phone was in great condition. One improvement is the packaging - it came in a hard box and bubble wrap. As company with a mission to reuse and reduce waste, I think they should reduce the amount of packaging too!

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

Glad you mention it Lily, something we're working hard on as we speak! We hope to be introducing much more sustainable packaging very soon. Watch this space. 🤝

Rated 5 out of 5 stars

Fantastic service & product...I’ll be back!!

I purchased an iPhone 7 in ‘Great’ condition from Hulii for my son & could not fault the experience & product. The phone arrived quickly with text message tracking info sent regularly. The phone was packaged in a sturdy Hulii box with charging cable & SIM pin included. The iPhone condition was perfect, with both my son & I unable to tell it was a refurbished phone. The battery health was 100%, which I wasn’t expecting from a refurbished phone. I have been so impressed with the entire Hulii product & service that I am now going to upgrade my own iPhone with Hulii. Thank you for providing such a simple, affordable & environmentally conscious service.

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

We're super happy to hear it Tarnya, your experience is what we aspire for every time! Hope to see you again soon! 🙌

Rated 5 out of 5 stars

Fast shipping

Fast shipping . Ordered my phone on 15/6 . I received it on 18/6 . Great service . Sure to come back for more purchase

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Haleem! Just confirming you received it on the 18/6 not the 28/6 though!?

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast delivery. Super happy with the phone. Thanks Hulii.

June 19, 2019
Unprompted review
Hulii logo

Reply from Hulii

Hope to see you again soon Sarah!

Rated 5 out of 5 stars

Reliable as new

Bought a phone from Hulii, very reliable and good price for value. Would definitely come back again for other electronic.

June 17, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Jason, appreciate the review. 👍

Rated 5 out of 5 stars

Nice and clean website!

I bought a second hand iPhone on Hulii. The website is clean, ads free and easy to use. I am really happy with the experience and strongly recommend it!

June 17, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Eric....and don't worry, we've got not future plans for ads on our site!

Rated 5 out of 5 stars

Incredibly simple and efficient

Incredibly simple and efficient - Great value & good communication. Bought an iphone 7.
Easy to navigate website, gave clear details on what condition it would be in, very competitively priced, plenty of emails and update and had a tracker for the postage once purchased.
9.5/10 - The reason why isn't not 10/10 was that I didn't know it was going to be an international transaction and incurred a intl. trans. fee. Now this may be somewhere on the site, but it wasn't obvious, not saying its their fault or that I would have changed my decision, but would have been nice to know or be a bit clearer

Overall I will be using them again and recommending to any of my friends and family who want a refurbished phone at a cheap price.
Thanks and keep up the good work!

June 16, 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Rob, appreciate the kind words. The international transaction fee is something we've only recently heard about in some circumstances - drop our CS team a message and we can look into this with you.

Rated 5 out of 5 stars

Good shopping experience

Good shopping experience! Wonderful service and good quality!

June 15, 2019
Unprompted review
Hulii logo

Reply from Hulii

This review brings us joy Joy! Appreciate it!

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