Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more
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The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more
Company replied
I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more
Company replied
Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.
Company details
Information provided by various external sources
Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.
Contact info
Australia
- 03 6118 7190
- hello@hulii.com
- hulii.com
Hasn’t replied to negative reviews
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Super fast!
I’d highly recommend these guys to anyone in the market for a quick replacement phone and not after the top of range latest tech. I needed a new phone urgently and Hulii turned it around in just few days. They were quick to respond to all of my questions, excellent support team and most importantly the phone arrived in an amazing condition plus a warranty! One happy customer!

Reply from Hulii
Great phone - great price - great service
To be honest, when I placed an order for an iPhone7 last Friday, I was deeply suspicious that the offer was too good to be true, and that I was about to be scammed. The phone was at my front door on Tuesday morning (3 1/2 days from ordering to delivery) and is exactly as described. It is functioning perfectly - I couldn't be happier. And all this at a significantly cheaper price than I could have found on Gumtree - and almost half what my local re-sellers were asking. Brilliant experience all round - I am highly recommending Hulii to friends and family.
Great service!
Customer service was great and the phone arrived quickly. Happy with the purchase!

Reply from Hulii
It is delightfully refreshing to have a…
It is delightfully refreshing to have a company that does what they say, the process to be so easy, and to receive a new phone for incredible value. A quality company, providing quality goods and exceptional customer service. Thank you, Hulii, it feels fantastic to have that trust with a large online company that I would usually only have with a local family owned business.

Reply from Hulii
Quality products with long warranty
Quality products with long warranty. Best price in the market!

Reply from Hulii

Reply from Hulii
Great customer service and good…
Great customer service and good products.

Reply from Hulii
Your service is awesome
Your service is awesome. The iphone I ordered is delivered so fast and I love it so much.

Reply from Hulii
Excellent seller,awesome,recommend to…
Excellent seller,awesome,recommend to alllllllllll!

Reply from Hulii
Phone looks great
Phone looks great, like new. Very happy with service.

Reply from Hulii
Brilliant website clear and easy to use…
Brilliant website clear and easy to use and incredible customer service, thanks.

Reply from Hulii
Excellent value for money, good phone.
Bought an iPhone 7 from Hulii for my son as a birthday gift. The phone is under an absolutely great condition. Importantly I got a good deal here. Shipping time is farely reansoable. My son just loves this phone. Thank you Hulii.

Reply from Hulii
Great Experience with affordable price
This is really great experience I've ever had. The customer service is very friendly and the answer is very fast. The price of the product is also very good. When I receive it, I feel that the product quality is perfect. I will definitely recommend it to a friend.

Reply from Hulii
Happy Customer
Very happy customer here. Ordered an iPhone 8 for 57% off retail price and it arrived two days later in 'like new' condition. It was time to upgrade and this made it easy and affordable.

Reply from Hulii
Great experience - nicely done Hulii
For a relatively new company, I was impressed with the whole customer journey. My queries were answered quickly, phone arrived in 4 days (from Hong Kong) and delivered in a nice Hulii box as if I was unwrapping a new phone.
I chose an iPhone 7 in 'Good' condition and I'm pleased with it...and I'm fussy. And what a great price too.

Reply from Hulii
TLDR; Better than trading in
Initially I had planned to trade my iPhone 7 in through Apple, but decided to compare prices with Hulii after a friend mentioned the site. Though I was at first doubtful that I would find a better offer, I was pleasantly surprised to see that Hulii offered the iPhone X I wanted (storage, colour and all, yay!) for a significantly better price than I would have received from Apple's trade-in programme (not to mention the fact that they no longer carry the model). I ordered the phone immediately with no issues, and in two days my phone arrived in Hong Kong!
The phone arrived in beautiful packaging and the condition was amazing! I had ordered a model in perfect condition and that was exactly how it arrived - it looked absolutely brand new, with zero scratches on it. I've been using it for two weeks now, both in and out of HK and everything has synced perfectly and seamlessly, exactly as a new phone would. This entire experience has absolutely exceeded my expectations and totally changed my perspective and attitude towards buying refurbished phones.
10/10 would totally buy again!

Reply from Hulii
Communication was great from point of…
Communication was great from point of purchase and received my product within a week. Product as described and at a great price! Would recommend.

Reply from Hulii
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