Humanitix Reviews 448

The help desk (Onyalie) saved me tons of time and aggravation by providing a clear, succinct video in answer to my multi-tiered question. This streamlined the process and simplified the whole operation.
Thanks so much!

Wonderful staff... really accommodating customer service. The platform is top quality. The organisation has awesome values. They give back... need I say more?

I have used Humanitix for ticketing for 2 events since April 2024. I switched to them after many disappointing experiences with Eventbrite and couldn't be more happy that I did. They offer all the features that I need from a ticketing platform and are very responsive to questions.

I did have a technical issue with my first payout, but Humanitix has been incredible fixing the issue. They are very communicative and proactive and the problem was fixed within a few hours of them being notified. I can't say that I've had anywhere near the level of excellent customer service I experienced with them from any other large company before. 10/10 would recommend.

I've been with Humanitix for about 10 months and couldn't be happier. Great service and the entire platform offer so many features that not only enhance the end product but address all the transactional needs that come with events. It was just yesterday morning during our team business meeting that I expressed how thrilled I am to be featuring all of our events on the Humanitix platform. Everything about my experience has consistently exceeded my expectations!🙂

As a first-time event creator and non tech-savvy person, Daisy was a personable and patient voice at the end of the line in a time of overwhelm.
She answered all of my questions (big and small) and was sympathetic to my feelings towards the daunting FAQ page on Humanitix (would be a great resource for those with a brain that runs in a straight line).
Prior to our meeting Daisy had researched our event and set up a mock event page to show me how the website would work for us, she meticulously explained all the funtions that would be applicable and had suggestions of different options that may suit.
After our 40 minute video, she followed up with an email summarising what we had gone over, with screenshots and links of how-to's. A week later I had more questions, and again she was quick to respond with clear instructions and more hints.
I held off writing the review as I assumed I'd need more help, but every time I had another query I would check Daisy's emails and low and behold, she'd already answered- just in case!
I hope all of the Humanitix customer service is in line with Daisy's attentivness and generosity. Thank you, thank you you, thank you!
Rose

We started using Humanitix in May. The platform is intuitive and easy to use. But due to our special requirements, we have used the Humanitix help centre at least three times in the last few months. Every time we have been impressed by how helpful they were. The help service is operated by real people, who always responded quickly and solved our problem right away.

Humanitix is super user friendly and the customer service is quick and easy to navigate!

I experienced a partial dropout of the software which needed a developer's input. Once I tested on various browsers and devices the problem was reported and sorted within 30mins. Impressed!

I use Humanitix as it is my employer's choice and I'd never used another event registration system before. I find it to be intuitive and easy to navigate. The help menu is really useful. When I get stuck on something, I use the chat function to ask for help. The Humanitix team area always quick to respond and solution focuses. They usually resolve my query within minutes.

Perfect, communication and assistance. Such an easy platform to use with stellar customer service!

We switched our ticketing platform from Eventbrite to Humanitix for two key reasons: pricing and customer service. As a not-for-profit, we also deeply appreciate Humanitix’s mission-driven approach, which aligns perfectly with our values. We are completely satisfied with the platform’s performance and couldn’t be happier with our decision to switch.

What truly stands out is the exceptional customer service. They genuinely care, respond promptly, and consistently follow up. It’s rare in today’s business environment to find a company that not only delivers on its promises but does so with such attention to detail and personalized service.

Thank you, Humanitix!

The ticketing system was very intuitive and user friendly. What makes this company great is that they have a focus to give back and make a positive difference in this world. Their ideology resonates with me and is refreshing in this space.

Humanitix offers an exceptional product. I love that I can offer tickets for my classes and workshops, and have the fees going towards worthy causes rather than corporate greed. I also have been completely WOWED by the customer service that they offer. The support I have received has been easily accessible, fast, extremely knowledgeable, and very friendly. It doesn't get better than this!

We used another major ticketing platform that just about literally caused me to have a heart attack they were so unhelpful. We switched to Humanitix and I am SO SO GLAD!!! We have used them for a few years now for many events and have never had a problem. When another business is holding your money, you need to be able to trust them that they don't dick you around and make it hard for you to get your money.

Humanitix are always on hand with real people, they are quick, efficient and have never caused me any problems, have never caused me any stress.

I live on a small island that can make communications difficult with receiving SMS notifications and things like that, and so many businesses don't know how to handle our unique situation and it results in a lot of frustration.

However, Humanitix have always been able to accommodate and work around our challenges without any drama. Just because we don't fit in a certain box has not ever been a problem with Humanitix.

I HIGHLY recommend them. And as you can tell I am genuinely enthusiastic and loyal to them!

Onyalie was very helpful on our onine call. It is so nice to have someone to talk to face to face and show you a solution in real time on the platform. Loved that it took 5 minutes to sort and I walk away with the understanding I need!!

Humanitix support is fantastic. Every time I contact them for something, their service and willingness to help is well beyond what I have ever experienced with any other software or service provider.

I highly recommend Humanitix for the product, their support and their desire to do good in the world.

I was raised with the 'if you can't say anything good, say nothing at all' motto when discussing opinions of others. But I was also raised with 'Honesty is the Best Policy' motto regarding all words coming out of my mouth. In order to be true to both, the next few paragraphs will provided an honest assessment of specific issues experienced with a competing ticket service, but I will not use said services name.
The digression may add some length to this review but I feel it necessary as it draws stark contrast to my experience with Humanitix. Anyone who has used the competing service will likely recognize it immediately and thus be provided immediate context for comparing the two.
I came to Humanitix in search of a new ticketing service after the current service used by my agency and our contracted service provider implemented a unilateral change to the registration process resulting in multiple unintended negative consequences.
Securing any support from a live person was nigh impossible, and when provided was usually via email, and lost amongst the 20- 50 emails received almost daily from the service.
When I say, 'When it was provided it was usually via email', you might think, 'So what is the problem? support@ email accounts are the most common methods of delivering customer support today- so quit whining already...' Except there is no support email address available anywhere on their site. The only way to access support is through contact forms attached to specific Help Topics in the Support section of their website. And if you are a 'Free User' it is only available for 2 or 3 issues, all financial related.
And even after becoming a subscriber, i.e., 'Paying User', the service felt it necessary to remind me and my agency of the nominal value and importance we hold as a customer in their eyes with this notice at the top of the 'Contact Us' landing page:
'Your support options
It looks like you organize free events. For help, you can find answers to common issues on this page. Email support is available for some issues.'
Out of [I believe] 5 solicitations to this service's support team I have received 3 responses, only one of which satisfactorily resolved my issue. In three of the contacts I had to misuse one of their contact forms in order ask my question one of which was a legitimate, finance-related customer service question- the service had charged us for our annual subscription, then, 10 days later suspended our subscription with no notice or explanation, making us a 'Free User' again no access to live support. This issue took almost a week to resolve...
My description of my very first encounter with Humanitix Customer Service will be much shorter. Which, perhaps ironically, is how all experiences with Customer Service SHOULD be.
All customers should have access to a human to address legitimate issues with the service provided.
I am new to Humanitix. I just completed my very first event entry. That was yesterday. I was under a deadline. If the event was not ready at COB, due to other complications of process it would not be able to be advertised for another week, and that would have narrowed collateral timelines for a slew of others. This would not have been a disaster, but I would have not have come out looking good or feeling very groovy. I figured out most of the process quickly- a few confusing bits, but it was a straightforward, logical flow... Until I finished the online event page and tried to publish.
I initially encountered the problem at 1.5 hours to COB. I am fairly bright with the techy stuff so I was not worried. A little flustered when my chiming clocks struck the hour and I had made no progress. When they struck the half hour. I clicked on the chat button, typed my question and got: 'we're after hours and no customer service support is available', I was not surprised. It was the next two lines that surprised. 'However, we are currently 30 mins from 1st shift and someone will respond to at that time.' 30 minutes I did not have to save face, but at least it would fixed today. Then I noticed the wavy line in chat window- a PERSON was responding... and less than 3 mins later my issue was resolved. I was able to publish, save face, and close my day with a victory!
I sent a copy of the chat text to our contracted partner. I am recommending we drop the other service and move here. Yes, we do free trainings... that draw more than 1000 unique visitors each month and an average of 300+ month over month repeat customers (until successful completion of class). Those numbers are rough, and based off stats provided quarterly from the service. I don't know how those numbers translate for Humanitix, but I do know Lenders LOVE to see consistent traffic and addition of new accounts in new clients.
And are LEARY of the reverse with current clients.

I just wanted to say thank you for building a simple, easy to use, beautiful product. I shall never return to Eventbrite again. Thanks for ending my frustration.

Friendly, helpful and proactive staff members have made all the difference for me. My event is now up and running and selling lots of tickets- so pleased Daisy helped me with the final touches so we could get selling today. Thanks Humanitix!!

I have had both Rose (about a fortnight ago) and Ony look after me and I commented to them both how not only helpful they were but also how professional and patient. Great training Humanitix!