Hume Health Reviews 

I find the Hume band 2.0 a very convenient way of monitoring my health stats. It sits on my wrist comfortably and doesn’t get in the way like some other smart devices. The stats it monitors seem to be accurate when comparing to other more targeted monitors i.e. blood pressure, heart rate.
The insights it gives me our encouraging especially ‘sleep’ and ‘recovery’ as being in my mid 60s and very active all my life I do have a propensity to ‘over do it!’.
The Hume band has improved my overall wellbeing since I started wearing it and has made me realise that subtle more aligned exercise/activity and rest is a better recipe for a healthy existence. Thank you.

Ellaine from Hume Health was a great help and got back to me right away! Thanks again for being a great company with great employees!

Best customer service experience. Amazing product.

I had an issue with my Hume Pod. Customer service quickly contacted me after I submitted a request for help. They guided me through trying to fix it which didn’t work out, so they sent out a replacement which arrived rapidly. Great customer service 👍

Criszon and MaryAnn were very helpful in resolving my issue and I am appreciative of their help in processing a refund for my 2.0 band. I didn’t realize that since I was an annual subscription member I was eligible for a free upgrade.

This is NOT a product I would recommend. I was looking forward so much to receiving this and I found 2 things that just put me off. 1) You have to have the app open or any reading is not recorded. I weigh myself at 4:30am before I head out and I don't always have the phone with me when I do that. I did a week before I realized. 2) There are a numerous times where the reading did not register (even with the app open) and that was quite frustrating - resetting the error and getting on again. Anyway, customer service was friendly, but I had to pay to ship it back because intermittent errors and the lack of a reading is hard to take videos of (you can't prove a negative). Anyway good luck - also I am a genuine purchaser - my order number was SHHUME#1385494.

I am so impressed with the Hume 2.0 band. The feedback from this band is amazing and I am on day 20 wearing it and the battery says 31% remaining. I am going to order the scale soon.

The Hume band has been fantastic. It's a superb insight into your sleep quality, heart function and many other metrics. The recovery function is hugely insightful.

After using my scale for weigh ins every day since February 1, 2025, without any problems at all, as soon as I installed one of the latest app software I started having issues with my Hume Pod scale. After the update my scale started having problem and each time I weighed in the measurement failed. I emailed support and within 24 hours received a response from Ryan requesting a bit more information. I sent in the information requested and hear back from Max who said they were forwarding my information to the engineering team but would also be processing a replacement for my pod. I sent in my address and other contact info and heard back from Nowell that a replacement scale was being processed. Finally, I was contacted by Milo to touch base and close the loop with me and see if I had any more questions.

Throughout this customer service has been excellent and all of these contacts took place over just a few days.

Ellaine was more than helpful! Quick easy fix ! Clear to understand and very helpful

Great customer service interaction with Ellaine who went above and beyond to process a replacement. Is people like her with such human skills that leave an incredible sensation of satisfaction. Iw ill continue buying their products.

Cristian

So I'm finding the Hume 2.0 band to be very comfortable to wear, and I'm liking the app. It's good to keep an eye on what's going on with your body.

I love my experience with Elaine. She helped me and it was quick and to the point. I don’t even have to pay for my replacement strap. I love Hume health! Customer service is great and timely.

The Hume band tracks my blood pressure, heart rate and sleep score. I didnt have that with my apple watch. Comfortable to wear!

Ordered the band and the scale. Band I was sent an empty box. Their “live chat” is not live. Doesn’t work. The shipper delivered it to the wrong house. The scale was supposed to be delivered yesterday. How 5 days out still. Not what it said when I was buying it. Also not sent usps as per the receipt. Sent uniuni a horrible shipper. Lowest tier shipping company.

I’m new to the Hume Band 2.0 but so far the band has kept up with the tracking and battery life. I wanted to give a shout out to Ellaine, who was very helpful with addressing an issue in a timely manner. I recommend the product.

I had an issue with the app as it was showing that I was on a free plan, even though I had paid for an annual subscription. I also asked some questions about the new Hume Band 2.0, as I only bought my band (the original modal) in February, and the upgraded version, which was introduced very soon after my purchase, seemed to offer much more. I wanted to find out what the differences were so I could decide whether to upgrade.

The response from Ellaine was quick and efficient - my account has been updated to show my subscription, which of course unlocked some more functionality.

Even better, as the Hume Band 2.0 was introduced so soon after I bought my Hume band, it is being upgraded to the new version at no extra cost. An absolute win!

I can absolutely recommend the customer service team at Hume Health. They were friendly, efficient and knowledgeable and dealt with my issues in a professional manner, and with the minimum of fuss.

Just how I like my customer service!

Great customer service! Really care about the product and are very helpful.

Excellent customer service! My original shipment was returned by Brazilian customs, but the support team handled everything professionally and quickly sent a replacement from overseas. They kept me informed throughout the process and resolved the issue without hassle. I’m very satisfied with the service and would definitely buy from them again. Highly recommended!