Humphries and Parks Reviews 106

As a new customer of Humphries & Parks, I can't sing their praises enough. The process of ordering my new Suzuki swift with Richard Stockwell was a sheer delight and the whole team made me feel so welcome.
I look forward to being a customer for many years to come.

540£ to service and fix heating problem,heating still not working,they won’t another 400£ to flush system,absolute rip off,as I was told heating problem would be sorted,won’t be going back there again,did email dealership with my complaint as well as tell them I wasn’t happy,no reply,had my car booked in as I was taking my blue badge ,disabled wife to Cornwall,still went but in a very cold car

The best experience I’ve had buying a car, couldn’t recommend more! Very friendly and helpful staff and got the car I wanted for a very reasonable price. Would definitely be using them again.

Been looking for a decent family car for a while after bad experience with my last two (bought else where). Found one i liked the looked of and emailed in quite late to say I was coming first thing in the morning. As I was leaving I recieved a prompt reply to say that it was fine and to ask for Richard Stockwell. Discussed what I was looking for and he took us down to view some. Whilst talking I mentioned my budget and I really liked the way he didnt pressure me to go any higher, in fact there was two cars - the one he was showing me was slightly over but as soon as I mentioned my budget he found me another, exactly the same spec but with a slight ( and i do mean slight) higher milage ( which was still a lot lower then cars looked else where in same budget). He was patient with the fact I had 3 of my children with me and explained everything we needed to know about the car as well as tips etc.
Transaction was smooth and when we returned to collect the car it was spotless. Typical me forgot to do the tax so he sorted that for us before my husband drove away. When my husband went to drive away, he noticed a small chip in the screen which wasnt there when we test drove. No fuss made, Richard arranged for someone to come to my house the next day and fix it free of charge. Also got a posh little gift and a deal on extended warranty which was a nice touch. Polite, informative, patient and no sales pitches which is why I look forward to returning in the future to upgrade. Thank you

Great communication with salesman Richard Stockwell.
His description of the car was very accurate which was appreciated because we live 300 miles away and didn’t want a waisted journey. Im really happy with my new car.

Fantastic! Such a lovely team who made the whole process so easy. Richard was amazing and very accommodating and the car was very well priced and arrived immaculate.

What a con!!!!
I put my Mitsubishi Eclipse in for a service, They recommended that the clutch should be changed and they wanted the best part of £2000.
I got a second opinion and they said that the clutch didnt need changing at all.
Secondly, one of the key fobs wasnt working and they wanted to charge me over£500 to geet a new one, I enquired a local auto locksmith and he charged me £180.
I will never do business with Humphries and parks!!!!!

We spent £43k on a brand new car in 2023. We followed the care warranty procedures. We advised of a strange noise in the engine. They couldn’t find it. We didn’t trust this so asked them to but it back from us. They offered £25k, then two weeks later the engine blew. This was March 2025. We still haven’t had our car back and it’s DEC 25, or anyone really tell us what happened to it.
Humphrey and Parks have completely washed their hands of this helping us with the car and won’t buy it back. It’s now worth £15k. Despite us telling them something wasn’t right.

The service we have received from them and their KPG head office has been beyond terrible.

DO NOT TRUST SAM KINGSLAND JOY or BRUNO. And DO NOT WASTE YOUR MONEY WITH THIS COMPANY who don’t honour anything!

They have left us with scrap.

I have had the pleasure of purchasing my vehicle from Humphries and Parks in Maidstone.
The team were super friendly and Richard made everything straightforward - no pressure, no hassle, good advice with confident answers proving their knowledge and experience in helping to find the right car for you.
Richard took the time to go through all the features with me and made sure I felt confident and comfortable before heading off.
I'd definitely recommend Humphries and Parks to anyone thinking about getting a new car.
Just a good honest dealership, trustworthy and value for money!

Outstanding service. Would definitely recommend. Staff go above and beyond with their customer service and care.

I sold my car to Humphries and Parks. The whole transaction was done remotely, on the basis of photos that I sent. It could not have been easier. I was offered a very fair price, which was honoured on collection of the car from my home. The collection driver would not leave with the vehicle until I confirmed I had received payment to my bank account.

After the excellent service last year with buying our Mitsubishi we returned to Humphrey & Parks looking into buying a car for my husband .. Yet again we had superb, friendly, knowledgeable service .. Thank you Humphries & Parks would highly recommend you ..

Excellent garage and helpful happy staff. We bought our car with Richard S help and found him knowledgeable and felt no pressure. He was great. The best car experience we’ve had. All the cars (and they’re a lot) were high quality and worth our hour plus drive to see.

Superb service especially from Richard who went far and beyond what he needed to do.

Fantastic service from Richard Stockwell.

Rob Davies could not have been mor helpful, Rob handled every thing making our purchase stress free and was a pleasure to deal with,

Me and my wife went to Humphries & Parks together and I think it all went fine, we were happy with how everything was handled.
Richard Stockwell was very professional, very helpful and being a first time buyer he made us feel at ease, great sales person and the whole process was very smooth and painless.
We felt very welcomed and all the staff were friendly. There was no pressure or pushiness from anyone. We’re really pleased with our choice of vehicle, it is lovely.
We Would definitely recommend them - a great place to buy your next car!

Richard was great. Helpful, polite informative, trustworthy. Got a great car too. Highly recommended

I would highly recommend Humphries and Parks if you are looking for a new or used car. Richard made my decision very easy, whenever I had a question or problem he helped to solve my issues nothing was too much trouble.

Visited the site to view used vehicles, there was a god range. Spoke with Brad who was very patient while we bombarded him with hundreds of questions. He is the fist Car Salesman that I have come across that was not pushy. He is very knowledgeable and calm, especially as we changed our minds on cars and also asked for multiple payment option calculations.