I am currently staying in Alsancak with my friend. We have just this last hour had food. Her husband went to order and found that Burger 1 on the menu was 500TL and no other included fries, drink. All... See more
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Tried the 2 for 1 breakfast deal today, the meal was nice and hot, it was very nice, we were served by Glen ( fairly new member of staff) he was very pleasant, meal delivered to table by Junior who wa... See more
Over an hour wait for food and only received when said diabetic needed food immediately. Sub standard food, dried up burger and luke warm lasagne. Manager not interested, aggresive, appalling custom... See more
Great App and easier than phoning. BUT now most takeaways charge for delivery to cover Hungryhouse fees - you don't pay it if you ring direct. Still a few offering free delivery by me but won't use if... See more
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Company details
Information provided by various external sources
hungryhouse is the UK's leading takeaway portal with thousands of takeaways to choose from. Pizza delivery, Chinese takeaway or Indian curries delivered to your door! Thai, Japanese, sushi, kebabs, burgers, chicken ... you name it, we've got it!
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2.8
Average
3K reviews
Hasn’t replied to negative reviews
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Shameful return policy
I have just move to a remote area. On hungryhouse I found a takeaway that delivered to my address. Placed the order, money taken in a flash. Ten minutes later a message to say they don't deliver to my address, order cancelled.....money will be returned in 3-5 days. You should be embarrassed. Disgusting. I will never use them again.
Having just received your response I’m grateful for your apology, but at no point was I informed of any credit on my account to cover the time restraints on said refund. Thanks, Mark
September 20, 2017
Unprompted review
Reply from hungryhouse
Hi Mark,
I'm really sorry that your order was cancelled, this is not the standard of service we expect from our restaurant partners.
Unfortunately the wait time for your refund is not a "return policy" of ours but rather a limitation of the banking system that online payments are processed through. Refunds always take several days to process back to a debit card account, this is true for all online retailers. With Paypal or AndroidPay the wait time is 24 hours. In both cases hungryhouse has no control over this.
To alleviate the inconvenience, what we do is place credit on the customer's account matching the amount that they were charged. This allows you to order from another restaurant and use the funds immediately. If not used that night, the credit is removed and the funds are sent back to the customer's payment method.
I hope this explains the wait time for a refund. If you have any further questions I'd be happy to answer them at socialmedia@hungryhouse.co.uk.
Best Regards,
Fintan
AVOID HungryHouse!
This is the first and last time I will use HungryHouse. I had planned a Saturday night in with my wife. I placed an order for a takeaway with HungryHouse and received a text to say my order was received and would be with me within 40mins. 2 hours later and still no sign. When I contacted HungryHouse they informed me my order had not gone through (despite getting a text message to say it had been dispatched). They offered me a refund which would take 3 days to go through and £5 credit instead. The lesson learned is speak direct to the restaurant and don't use a 3rd party like HungryHouse or go and get the food yourself.
September 16, 2017
Unprompted review
Reply from hungryhouse
Hi Andy,
I am very sorry to hear that your order never arrived the other night and understand how frustrating it must be to the subsequently receive the news that your order was not correctly processed by the restaurant.
Our team work very hard to make sure that each partner restaurant adheres to a high level of trading and practice standards, and that each customer is treated as an individual and important member of the hungryhouse community.
If you could please email your order number to socialmedia@hungryhouse.co.uk we can investigate the issue for you. Looking forward to hearing from you!
Best Regards,
Sean.
I'd give it less if I could
I'd give it less if I could! Have ordered direct from the local Indian several times but did on line for ease. What a joke! Food never arrived, 50 minutes after the due time and several phone calls to the takeaway we realised the order had not gone through so went and got a kebab! Never again!
September 16, 2017
Unprompted review
Reply from hungryhouse
Hi Paula,
Thanks for getting in touch.
We are sorry to hear that your order never arrived the other night and understand how frustrating it must be to the subsequently receive the news that your order was not correctly processed by the restaurant.
Our team work very hard to make sure that each partner restaurant adheres to a high level of trading and practice standards, and that each customer is treated as an individual and important member of the hungryhouse community.
If you could please email your order number to socialmedia@hungryhouse.co.uk we can investigate the issue for you.
Looking forward to hearing from you!
Best Regards,
Sean.
poor experience
Ordered from burgersmith Twickenham on 15/09. Food was late and most was soggy. Burgers were good and, to be fair, had they been delivered when originally promised by hh would have been excellent. Altogether a disappointing experience...and probably won't be using hh again
September 15, 2017
Unprompted review
Reply from hungryhouse
Hi Charles,
I'm really sorry to hear about your disappointing experience with this restaurant and understand how frustrating it is being totally underwhelmed by the quality of food and the lack of punctual service provided by the restaurant.
Our team monitor every restaurant's performance to ensure that they provide each customer with a satisfying meal.
If you could please email your order number to socialmedia@hungryhouse.co.uk we can investigate the issue for you.
Looking forward to hearing from you!
Best Regards,
Sean.
Ordered from the company
Ordered from the company, to find I was blacklisted because someone made a prank order to my address, ok thats weird but they can get me unblocked, fine!. fraud team said no. I wanted to speak to manager who didnt waste a second in yelling at me, reducing me to tears. I asked if the call was recorded and he said "nope", awful awful. I just wanted a nice take away and now im in tears..horrible. called the restaurant directly and got my order sorted. though just to add, Hungryhouse took my cash first. before then insulting and yelling at me.
September 13, 2017
Unprompted review
Reply from hungryhouse
Hi Baaen,
I'm really sorry if one of our representatives caused you to have this experience. This is certainly not the level of service that we aim to provide, nor does it follow the customer care procedures that all our agents are trained in. I would very much like to look into this for you and find out who was speaking to you and exactly what happened. It is true that we do not record our calls however we can investigate by viewing the notes logged and speak to the agents that dealt with this.
Can you contact us at socialmedia@hungryhouse.co.uk to follow this up? Thank you.
Have a nice day!
Best Regards,
First time ordering from the company …
First time ordering from the company and my order was refused despite ordering 2 hours previously for despatch when they opened.. hungryhouse gave the option to pre-order. no option to leave a comment on their website about cancelled order and need to wait 3 days to receive refund through the bank. not good enough
September 10, 2017
Unprompted review
Reply from hungryhouse
Hi Tina,
Thanks for getting in touch.
I'm really sorry to hear that your order was rejected by the restaurant and understand how frustrating that must be considering you pre-ordered two hours in advance. When a pre-order is made via hungryhouse, it gets sent to the restaurant order terminal one hour before dispatch. It is up to the restaurant to then accept/reject the order. Following this, an automated email/text is then sent to the customer informing them of the restaurant's decision.
I would like to investigate this matter for you, so please email your order number to socialmedia@hungryhouse.co.uk
Our team are always ready to take feedback on board and improve on the hungryhouse customer experience.
Looking forward to you ordering again soon!
Best Regards,
Sean.
Smooth sailing so far.
September 8, 2017
Unprompted review
Reply from hungryhouse
Hi there Gareth,
I'm so glad to hear that you've had a pleasant and problem free takeaway experience so far with hungryhouse.
If there is anything that we can improve on, then please feel free to email your suggestion over to socialmedia@hungryhouse.co.uk
Our team are always ready to take feedback on board and improve on the hungryhouse customer experience.
Looking forward to you ordering again soon!
Best Regards,
Sean.
Nice idea, but let down repeatedly.
Nice idea, rubbish execution. Every order I have placed has been delayed - sometimes immediately after ordering, and some have eventually been cancelled, leaving me high, dry and hungry. I suppose that's where they get the name from.
On the latest order, as soon as it was placed we got a text saying it would be 25 mins late. Hungry House website directs us to the takeaway with any questions; when we ask the takeaway to cancel we are told to speak to Hungry House. Who try and respond within 48 hours.
These guys suck you in and let you down. Repeatedly. Maybe I am the fool for forgetting and giving them one last chance.
September 7, 2017
Unprompted review
Reply from hungryhouse
Hi Ian,
I'm very sorry to hear that your recent takeaway experiences have been unsatisfactory.
Our team work very hard to make sure that each partner restaurant adheres to a high level of trading and practice standards, and that each customer is treated as an individual and important member of the hungryhouse community.
I am happy that you have highlighted these concerns and would ask that you kindly send an email to socialmedia@hungryhouse.co.uk with your most recent order number attached so that we may investigate these issues further.
Looking forward to hearing from you!
Best Regards,
Sean.
Always easy to order good food and easy …
Always easy to order good food and easy site to use
September 4, 2017
Unprompted review
Reply from hungryhouse
Hi Hayley,
Many thanks for such a glowing review!
It's great to hear that you found the process of ordering from our platform to be efficient and user friendly. We try our best to ensure that the customer experience is easy going and problem free.
If there is anything that we can improve on, then please feel free to email your suggestion over to socialmedia@hungryhouse.co.uk
Our team are always ready to take feedback on board and improve on the hungryhouse customer experience.
Looking forward to you ordering again soon!
Best Regards,
Sean.
some crap website
some crap website, it wont let me review terrible food i have ordered....
September 3, 2017
Unprompted review
Reply from hungryhouse
Hi Onur,
I'm very sorry to hear that you had a disappointing takeaway experience and understand how frustrating it must be not being able to voice your concern on our website and rate the last order you received.
Cancelled orders or cash orders which aren't £12 or more may not be reviewed on hungryhouse.
Our team are always ready to take feedback on board and improve on the hungryhouse customer experience. If you could please email your order number to socialmedia@hungryhouse.co.uk we can investigate the issue for you.
Looking forward to hearing from you!
Best Regards,
Sean.
Always very helpful if I've had a …
Always very helpful if I've had a problem. Great friendly service.
September 3, 2017
Unprompted review
Reply from hungryhouse
Hi Lisa,
Thanks for leaving such a lovely review.
If there is anything that we can improve on, then please feel free to email your suggestion over to socialmedia@hungryhouse.co.uk
Our team are always ready to take feedback on board and improve on the hungryhouse customer experience.
Looking forward to you ordering again soon!
Best Regards,
Sean.
Great App!
Great App!
I love using the app for this. There's a good spread of food and even my part of London is well serviced.
If there's one complaint I have, while I love the repeat order function, it'd be great if I could edit them. Once I got an amazing order but one bit (rice) wasn't great. If I could have repeated the order and removed the one item I didn't like with minimum fuss, that would have been much easier!
August 30, 2017
Unprompted review
Reply from hungryhouse
Hi Bridgitte,
Thanks for reviewing us, I'm glad you like our platform! I hope we can continue to provide you good service and if you do ever have any issues don't forget you can reach customer care online on live chat here https://hungryhouse.co.uk/contact or on our 24/7 phone line: 020 3870 2371.
I appreciate your suggestion and I think it's a great idea. I will pass this on to our developers who can look into including it in an update.
Have a nice day!
Best Regards,
Extremely poor service avoid !!!
I received the wrong items on my order but because they closed at 23:00 and my food was delivered after this I couldn't solve the problem on the night.
I tried to contact HungryHouse on the night but the website says they are Available from 9am - 11pm
I have now been told the restaurant are not being helpful so they can't do anything and I should have phoned them as the lines are open 24/7.
The contact page does not show the lines are open 24/7 and says they are Available from 9am - 11pm
As the information was displayed wrong they should have then solved the problem as it's their fault I didn't do this on the night.
Extremely poor service avoid !!!
August 29, 2017
Unprompted review
Reply from hungryhouse
Hi Lewis,
I'm really sorry to hear that some items were missing from your order. Our chat service is open from 9am-11pm, however our phone lines do stay open 24/7 for any live order issues.
I would like to try and make amends for this. If you could send on your order ID to socialmedia@hungryhouse.co.uk that would be great and then I can follow up on this.
Have a nice day!
Best Regards,
Fintan
My First ever Hungry House order
My First ever Hungry House order. ordered a (really bad) meal from Twin Dragon in Folkestone (just don't - the worst Chinese). Hungry House claimed a 20 min delivery but as soon as I had paid, the delivery time IMMEDIATELY changed to 50 mins (Which is unacceptable). Be honest (Its a nice idea but i won't be ordering through them anymore)
August 28, 2017
Unprompted review
Reply from hungryhouse
Hi Christian,
I am really sorry that you had a bad experience with Twin Dragon on hungryhouse. I hope you found the time to review them on our site, as that would affect their rating and help other customers choose a takeaway. It also gives them a chance to respond and make amends.
To clarify why your delivery time increases, we send the orders to the restaurant and give the customer an immediate estimate based on the restaurant's average delivery time. Then, when the restaurant accepts the order, they set the ETA which is then updated and the customer is informed. Unfortunately, when restaurant's are busy or the address is far away, this time can be a large increase over the initial estimate. I apologise for the inconvenience caused by this. We do give customer's the opportunity to cancel the order if the time is adjusted and they are not happy with that.
If you have any further queries please don't hesitate to get in touch with us at socialmedia@hungryhouse.co.uk
Best Regards,
Fintan
Ridiculous attitude over voucher code
Ridiculous attitude over voucher code - your company makes the errors, you fix it, not ask me to send photographs etc. And claiming the vouchers had date limitation on - you had them printed, you must know there was no date limitation on.
Never again.
August 27, 2017
Unprompted review
Reply from hungryhouse
Hi Charles,
I'm really sorry to hear you had an issue using one of our voucher codes. Vouchers are usually limited by an expiry date or for first time customers. However if this was an error on our part then I would like to try to rectify it. Could you please email the code over to socialmedia@hungryhouse.co.uk so we can investigate further? Thank you.
Best Regards,
Fintan
I placed an order with hungry house
I placed an order with hungry house, the order was accepted and confirmed then the place I ordered the food from rang me and said the minimum order details on the "hungryhorse" website was incorrect. A member of customer survice then told me it was there mistake and the money would be refunded to me the fallowing day by 5 am. I then had a email I wouldn't not receive the money back in my account for 5 working days. On top if that due to not having a full account I can't even spend the money that was on there as I was told. Never had such dramas ordering food in my life and will never be using them again.
August 23, 2017
Unprompted review
Reply from hungryhouse
Hi there Mal,
I'm sorry to hear that there was an issue with the processing of the order and that you were given incorrect information regarding the time taken to process the refund onto your account.
It is a standard UK processing time that online payments can take 3-5 working days to be visible on your account so while the funds do leave us at 5am, it can take your bank a bit longer to show that. If you wish for this to be faster then I would recommend contacting your bank or card provider.
With regards to the order cancellation itself, I'd like the opportunity to follow this up with the restaurant and to see what happened. Could you please send your order ID to socialmedia@hungryhouse.co.uk so I can investigate further?
Thanks for your patience and understanding, I look forward to hearing from you soon.
Best Regards,
Graeme
Shocking and even worse customer service.
Absolutely shocking and even worse customer service. Used the site to order food on 13th Aug. Something seemed to go wrong as an order was delivered unpaid. I noticed it was wrong order from wrong takeaway. Nobody at hungryhouse can explain how if my order Didn't go through how come i got a delivery at expected time from a takeaway I've never used.
I have had from them there does seem to be an order in our system for your address, but cash order and none of the details match up (The same order delivered to me). I have since had them pushing the blame away from them with different excuses.
•Did someone else in your home do it.
• Do you live in a flat or apartment
• It seems the order did not go through and the restaurant delivered one to you anyway.
•Its more likely that a person known to you has placed a prank order.
I am a 36 year old woman not a teenager.
Instead of just accepting that they have made a mistake they send you around customer service team with each one not taking the time to read what happened.
I will never try again and never recommend, tell people to avoid at all costs.
August 21, 2017
Unprompted review
Reply from hungryhouse
Hi Shantelle,
I'm really sorry about the bad service you received and can definitely see how this would be really frustrating. I would really like to take a look at what happened and see if we can find out where we went wrong and make it up to you.
Could you please email us at socialmedia@hungryhouse.co.uk with the order number? Then we can have a look at the notes on the order and any communications with our team. Thanks.
Have a nice day!
Best Regards,
Fintan
Rubbish.crap.useless
Absolute crap.waited ages for food then told me the order was a prank.absolute crap.dont use
August 20, 2017
Unprompted review
Reply from hungryhouse
Hi Stuart,
I'm really sorry to hear about this mix up with your order. I'd like to look into this and find out what happened and see if we can make it up to you. Could you please email us at socialmedia@hungryhouse.co.uk with your order number? Then I can see exactly what went wrong. Thanks.
Have a nice day!
Best Regards,
Fintan
Placed an order they take the money …then cancel the order
Placed an order they take the money then say they can't fulfill the order and I have to wait 3 days for a refund. Spoke to someone who gave 3 different reasons for not fulfilling the order and then quoted data protection for not being able to tell me the exact reason. I've never had a problem ordering before. So they can take the money and not place the order! I will never use them again. Surely if they don't want to take my order they have the technology to stop me placing it in the first place.
August 19, 2017
Unprompted review
Reply from hungryhouse
Hi Joe,
I'm sorry to hear about your order being declined. We try to avoid this situation by signing up reliable restaurants and taking the ones that decline orders offline. Unfortunately it does still occur in rare occasions.
Payment is processed immediately when an order is made as we need to ensure that sufficient funds are available for the order. As soon as the order is declined the money is available to use on your hungryhouse account. This is because payment providers usually take at least 3 days to process a refund, and we want customers to be able to at least order food somewhere else. In the case that it is not used that night, the refund processes automatically.
If you want more information on the reason the restaurant rejected this order, please email socialmedia@hungryhouse.co.uk with your order number. It's likely if multiple reasons were given that the restaurant was not clear with our customer care agent about why they wouldn't take the order, though I would have to take a look to find out.
Best Regards,
Fintan
Do they use automated robots in customer services?
Never had a problem with this app before but today i orderd a delivery about 8:30ish and i had a text comfirming the order. And the text said a reference number and a rough delivery time was. I waiting past the delivery time! So i messaged hungry house support who took forever to respond to my messages (i thought they could possibly be automated robots) asked them why my order was late was told the system didnt pick it up but they contacted the restaurant and it would be 30mins(asap) Its now 9:40 and i call the restaurant to be told hopefully it will be delivered by 10 thankfully it got here 10 mins later.
Lesson learnt I'll be calling the restaurant direct next time
August 16, 2017
Unprompted review
Reply from hungryhouse
Hi there Elicia,
I'm really sorry about your late order and the experience you had waiting for a member of our team to help you out. I just found the chat conversation and can understand that you were waiting some time for assistance due to more than expected amount of people trying to contact us.
I see that my colleague was able to track down the issue and did get the food delivered to you, despite the excessive wait time. I can see he also left £5 account credit for you to use off your next order as an apology for the experience you had.
Just a reminder here that in order to use that credit you just need to log into your hungryhouse account and select an online payment method and the funds will be deducted from your order value.
If you have any further questions or queries regarding this please do send us an email to socialmedia@hungryhouse.co.uk.
Best Regards,
Graeme
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