Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All your team at NCR I have spoken with are so very friendly, patient and helpful. Most times, the problem is resolved on the same call and even when it is not, they always follow up either with a cal... See more
Company replied
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... See more
Company replied
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... See more
Company replied
Company details
Written by the company
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Contact info
864 Spring St NW, 30308, Atlanta, United States
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
Excellent
740 reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had used Aloha for a very long time…
I had used Aloha for a very long time about 12 years maybe but now it’s going down the hill like never before. Customer service and tech-support are really bad now. I’m thinking of switching over to toast.
April 22, 2026
Unprompted review
Do not use this company
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a 3 year contract. Taking legal action against this company!
January 1, 2026
Unprompted review
David Montgomery and his team sold me a…
David Montgomery and his team sold me a bill of goods. Lots of promises of significant savings across all sorts of cards. Wrong. My bill went up! David shame on you.
October 13, 2025
Unprompted review
Service is so slow
Service is so slow. Lose a POS terminal or printer? Call them immediately. First person just acknowledges the issue and starts a case. Takes 3-4 business days before someone calls to ask you to repeat what your problem is. Takes another 3-4 days before they actually send you a quote and request for payment on a replacement. Takes another 3-6 days to actually show up. If it is a POS terminal, then you need to wait another 3-6 days for a tech to come set it up. No one in this company has worked in a restaurant obviously.
August 16, 2025
Unprompted review
Reply from Aloha by NCR Voyix
Hi, this is not the experience we want for our customers. We'd like to follow up on this matter. We will be reaching out to you directly.
The worst experience!!
The worst experience one small business owner never should endure. Have been with Aloha for 14 years. Finally gave in to there new platform. What a disaster!!! Signed contract March 2024 and still to this day I’m fighting with them to make it right. Their customer service is horrible!!! You can’t get a local rep to come see you. There management team in Atlanta just makes promises but never follow thru. All I ask is for them to come on site and see the system they installed. I’ve spent at least 80-100 hours dealing with the installation and the end product is junk!! From the way they installed (they blame on there contracted employee) to the final product that is total crap.
March 15, 2025
Unprompted review
Reply from Aloha by NCR Voyix
Hi, this is not the experience we want for our customers. Our team is looking into this and will be in touch with you shortly to better this.
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
My issue was diagnosed quickly and the…
My issue was diagnosed quickly and the solution was provided immediately.
March 19, 2025
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Very easy to do what I needed
March 15, 2025
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
The tech was outstanding in all areas
The tech was outstanding in all areas. Able to resolve issue quickly. Please with his demeanor.
March 15, 2025
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Wonderful customer service!
March 14, 2025
Reply from Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Reply from Aloha by NCR Voyix
Thanks for sharing, Harley. We love hearing this. We’re glad the team could get the support you needed so you could keep your business running.
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Everything was great
March 5, 2025
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team.
My issue was solved quickly in a…
My issue was solved quickly in a professional and courteous manner.
March 11, 2025
Reply from Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
The tech was very professional and…
The tech was very professional and knowledgeable.
He had my issue fixed promptly.
March 11, 2025
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
This company is prompt and efficient
This company is prompt and efficient. We have been working with them for over three years. They have been very responsive in meeting our needs.
March 5, 2025
Reply from Aloha by NCR Voyix
Thanks for sharing, Erica. We love hearing about exceptional experiences for our customers. We’re glad our team could get the support you needed so you could keep your business running.
Reply from Aloha by NCR Voyix
Hi Marc. Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Everything went well.
February 25, 2025
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team.
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.