Placed one successful order and very pleased with it. My other three orders had been cancelled not by myself, but by Hunkemoller! Call customer care once and they were not sure why or any reason.... See more
Company replied
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See what reviewers are saying
Placed an order, dispatched to evri, received my email informing me they had the package and would notify when delivering. Never received any further info, decided to track the item, to find it bei... See more
Packaged well, prompt delivery with clear communication. My only issue, is I've had to return the underwear as I was more out of the bra than in it! Would be so helpful if there were more details reg... See more
They promise next day delivery if ordered by a certain time, it's now 9 days since placing my order & still haven't received my order. Spoke to them yesterday & they haven't even processed my order ye... See more
Company replied
Company details
Information provided by various external sources
Hunkemöller is a clothing manufacturer from the Netherlands, specialising in underclothes and lingerie.
Contact info
Hilversum, Netherlands
- hunkemoller.co.uk
3.0
Average
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products they are selling are of…
The products they are selling are of great quality and comfort
November 7, 2022
Unprompted review
Perfect fit pants
June 14, 2022
Unprompted review
Scam Artists
They charge VAT and claim that all customs duties/fees are covered but when the items are delivered you get hit with customs fees which includes unpaid VAT. Over £60 in fees!!! and they aren't responding to emails.
March 30, 2022
Unprompted review
Ripped off
Ripped off. Their website states "All our prices are including VAT & import fees, excluding shipping costs."
When the delivery arrived we were charged £60+ in customs fees.
Hunkemoller aren't responding to emails
March 17, 2022
Unprompted review
Appalling customer service
I emailed customer service on 26 Jan but still haven’t received a reply. I spent 40 minutes waiting on the phone and the same on live chat only to be cut off. I just want a returns label emailed to me as I didn’t get one in my order. I really like their products but this experience with customer service has put me off purchasing from this company again
February 9, 2022
Unprompted review
Reply from Hunkemöller
Hi Susan, thank you for your message. My apologies for all the inconvenience caused. My colleague is taking care of your case and she will reach you back soon. Love, Hunkemöller.
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