Hurleyrobertsservice Reviews 435

I am very grateful that I found this company to restore my father’s old citizens watch. It is rare and a keepsake, and finding parts was very difficult, but they did it. I am incredibly grateful for their kind and helpful service and professionalism, and care.

They do a great job and make everything is done in a professional manner. Thank you for job well done!

Hurley Robert's repaired my Citizen Eco-Drive watch. The crystal on my watch had been shattered causing internal problems. The repair took a little longer than I initially expected due to the number of repairs ahead of me.
This company will not take any action until the customer receives an itemized quote, approves the repair(s) needed, and pays in advance.
When I received my watch back, I received an itemized list of repairs made, and my watch is like brand new.
I definitely recommend this company for any needed repairs. Your item will be like brand new when you receive it back.

I sent my Citizen Calibre 8700 watch to Hurley Roberts Service for a original equipment band replacement. They removed the damaged band and replaced it with the exact band that was on the watch when I purchased it. Their service is excellent and I would recommend them to anyone with a Citizen watch in need of repair.

They are terrible, horrible customer service, took over a year to get the watch repaired, no phone calls, no emails. Only after complaining will anything get done.

Repair handled professionally, smoothly with extra ordinary care. Mail-in convenient postage paid, emailed receipt plus informed on each stage of the process.Extras included such as deep cleaning, shipped with detailed repairs description plus additional instructions on care and maintenance.

I submitted my watch for repair after having it examined by two other shops, neither of which could provide the proper attention. Upon sending it to Hurley I received an immediate reply with an explanation of what would occur while in their possession. Subsequently, at every step of the repair prosses they sent me update regarding of the repair status. Upon my approval of the repair amount they continued the notification process. Upon completion, I was advised of my shipment. Their repair process, cost of repair, etc. was excellent to say the least. I would very highley recommend their service for any future repairs. Their honesty and integrety are above reproach. One of the most customer service oriented companies I have had the pleasure of dealing with.

Sent my watch to be repaired. They did a wonderful job. Highly recommend them.

i am very happy with the job and communication looking forward to wearing the watch.

They took 3 months to do NOTHING!!!

Approximately 2 years ago I had my Citizen Watch services. It was fogging up. The service took so long that I purchase another watch while waiting for your repair service, Recently when the watch I was wearing band broke, I gave it to the local jewelry for a quick repair and put on the Citizen that I assumed you repaired. It Immediately fogged up again. It seems that nothing was done to repair it.

But that SURELY billed me! Don't trust them!!!

The stem on my Citizen eco-drive watch broke so I was unable to set the time and then the stem fell off. I sent the watch in and after Hurley-Roberts examined it they sent me a full report on the condition of the watch. I paid for the repair, and the company sent regular reports on the progress of the repair. I didn't mind the wait as some of the hold up was a wait for genuine Citizen replacement parts. I am so happy to have my beautiful watch back in perfect running condition!

I sent my watch for repair three months ago, paid for it and have nothing but avoidance emails since. I have been promised three times it would be returned in ten days-nothing. Total scam. I am reporting them to the Illinois Attorney General’s Office. Do not do business with this company.

My eco drive watch is a treasured gift from my wife. The band was damaged and the glass cracked. Hurley Robert’s collected the parts and returned a clean, operating and fully repaired time piece. It took a while, but I am so happy

Thank you for taking care of the watch for me.

I sent my watch in for repair last summer and still have not gotten it back. Twice I have asked for verification that they still have it and they assure me that they do and are waiting for parts. I am afraid I am becoming suspicious about it. I have paid for this repair.

My experience was good the watch looks great. Being the was over 20 years old was vary happy to have it working again.

Have sent my watch to Hurley Roberts three times over a period of ten years and have always been more than satisfied with their work. Excellent customer service and professional staff. Highly recommended!

Had my bezel replaced and the watched serviced after many years of abuse.
They kept me informed and returned my watch in like new condition !
I would highly recommend there work.

Great job you all. Thank you for the care you took to not only bring my two watches back to brand new level quality, but you also were kind enough to include instructions on how to use the watches, which had been lost 10 years ago! Stellar customer service and anytime I need a Citizen watch serviced, I will be back.

Thank you!

I’ve had service done on 2 different Citizen watches driven by solar power. They kept me updated on the process with the challenges of supply parts and healthy personnel. I would recommend them for your unique timepieces.