Hurlston Plumbing Reviews 

12
•
TrustScore 3 out of 5

3.1

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Company details

  1. Bathroom Supply Store
  2. also in
  3. Bathroom Remodeler
  4. Furniture Store
  5. Kitchen Supply Store
  6. Plumbing Supply Store

Written by the company

Elevating homes with quality products, expert guidance, and affordable prices. Transform your space with us today!


Contact info

3.1

Average

TrustScore 3 out of 5

12 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.1

All reviews

(12)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Goods not received.

I have just been notified that this company has gone into liquidation. They sent a confirmation email and their website is no longer live. Anyone with an outstanding order will now need to go through the credit card company to make a claim.
All very inconvenient, but a sign of the times unfortunately.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, placed order with website saying following day delivery, 4 days later no goods, chatbot says order delivered but does not respond when you ask When & How. No valid phone number. Am now reporting to Trading Standards & suing through Small Claims Court.

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Has this company gone into liquidation ? - phone number goes dead and no response at all to emails ??

No response from this company at all.

Placed order for bath costing over £200 late Monday night.

Have had no reply to when it will be delivered - their web site states next day if placed before 2pm.

I just wanted to confirm when delivery will be ... (so I can arrange for someone to be there to take delivery).

Tried calling, but phone number goes dead.

No response at all to live chat on their website ?

Also sent msg via their website - no response !

Sent email - no response.

Has this company gone into liquidation ???

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

No Correspondence

Ordered these Grab Rails on the 4th, Then was told they were out of stock after I had paid for them & they would be in stock on Friday 9th. Phoned up Friday afternoon Girl took my number to phone me back.
No one phoned.
Emailed?
No one emailed me back.
Filled in an online contact form?
No responce.
Tried chat line, waited 5 minutes.
No responce.
My Disabled partner is still waiting for her rails so they can be fitted.
It is now the 12th February.
Not happy no communication where are they?

UPDATE:- It is now Tuesday 13th Feb PM. You said in your reply :- we can provide an ETA for this delivery tomorrow morning.?
I have heard Zilch, Nada, Nothing from anyone whatsoever. An email would have been nice to reassure the delivery is on its way. Does your company actually exist?
I am glad I paid by credit card at least I can get my money back. Should have stuck to Ebay.
Also I refuse to put in another unknown app by shop which may or may not track my order but may give my details to all sorts of Unscrupulous traders. I am absolutely disgusted & will not be trading with you again.
UPDATE:-
Just to rub salt in the wound it is now 10.20pm, no delivery!!!
Your email says:- We have been advised that delivery will be made to you between 5-6PM this evening.

February 4, 2024
Hurlston Plumbing logo

Reply from Hurlston Plumbing

Hello. We are extremely sorry for the delays with your order, the grab rails were out of stock with our supplier and are estimated to arrive back into stock on Friday 9th as advised.

They arrived at our supplier Friday afternoon, but because they missed the despatch cut-off for that day they have been despatched today and will be out for delivery to you tomorrow, we can provide an ETA for this delivery tomorrow morning.

We are very sorry that nobody called you back, this will be looked into as it is not how we operate.

Update: Please check your email, we have sent you the ETA suppliers have provided to us. Thank you.

Rated 5 out of 5 stars

Excellent Service

Found the website very easy to use. Ordered at midnight on Sunday and received the items 9.30am on Tuesday! Brilliant service. Will be using them again.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Would use again

First time ordering from hurlstonplumbing.co.uk but site worked well and order arrived as expected do would use again.

January 11, 2024
Rated 5 out of 5 stars

No complaints!

Ordered a toilet and some other bits (toilet roll holder and brush holder) from hurlstonplumbing.co.uk. Quick delivery, good price and the live chat agent in the site was actually really helpful (nice change from a bot!) - no complaints, would recommend.

December 11, 2023
Unprompted review

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