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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, with some experiencing issues where purchased numbers did not work for calls or SMS, leading to concerns about the value and reliability of the service. Reviewers frequently reported problems with customer service, noting that support requests often went unresolved, or were met with generic responses, leading to frustration and a feeling of being ignored. Many also found it difficult to contact the company, with some experiencing account suspensions without clear explanations or prior notice. However, some customers also mentioned positive experiences. A few people were satisfied with the customer service, finding the support team helpful and efficient in resolving issues like number porting or app-related problems. Some users also found the app intuitive and easy to use, appreciating its functionality for calls and messages, and describing the service as reliable and convenient.

What people talk about most

Service

Users describe negative interactions with service, citing issues such as accounts being suspended... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the support team for... See more

Application

Customers had ambiguous experiences with the app. Some reviewers praised it as a great and amazing app,... See more

Customer communications

Reviewers express significant frustration with contact issues. Many customers report their phone lines being... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers express satisfaction,... See more

Based on these reviews

Rated 1 out of 5 stars

I paid for a subscription through Hushed’s website, created my account, followed every single step of their instructions, and still got locked out unless I paid again. I contacted their support team,... See more

Company replied

Rated 1 out of 5 stars

I used Hushed for over three months with no issues, but suddenly all of my phone numbers were suspended without any reason, explanation, or warning. No email, no notification — just shut off. W... See more

Company replied

Rated 1 out of 5 stars

I deposited money and purchased two numbers, but neither of them worked — no calls, no SMS, nothing. When I reached out to support, there was no real help at all — just an AI bot repeating “please w... See more

Company replied

Rated 1 out of 5 stars

I purchased three numbers from Hushed and none of them worked — calls failed, SMS wouldn’t send or receive, and the service was completely unusable from day one. When I contacted support, instead of f... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Use the Hushed app to create a private, temporary phone number for online dating, travel, shopping, selling, and keeping in touch with friends & family all over the world. Choose from 300+ area codes, and keep the number as long as you need it. Available for iOS and Android.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

213 reviews

5-star
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1-star

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Rated 5 out of 5 stars

5 Star Human Level Customer Support

I recently had the opportunity to port one of my phone numbers to Hushed. Although I was initially unsure about the process and how it all worked, I was pleasantly surprised by the level of support I received. The support team guided me through every step via a helpful and friendly ticket thread, making the entire experience smooth and stress-free. Their competence and approachability completely changed my perspective on VoIP services.
Highly recommended!

May 10, 2025
Hushed App logo

Reply from Hushed App

Love to hear this! Thanks so much for the kind review, and we're glad you've become a part of the Hushed fam. --Heather

Rated 1 out of 5 stars

This company never reach out SscamI saw…

This company never reach out I saw the app down loaded it. I was never able to use it. I called the company you cannot reach their costumer service Each I t tried to make it state I cannot make the call because another call in progress. It’s a scam company

May 1, 2025
Unprompted review
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Reply from Hushed App

Marjorie, I'm not sure what is happening with your account, but this doesn't sound right. Please send me a quick note (heather@hushed.com) so I know your email address and can look up your account. We want to make sure this is fixed ASAP. --Heather

Rated 5 out of 5 stars

Porting from Skype

It was very easy to port my number from Skype to hushed; support was very quick to respond to any questions and kept me informed along the way. Call quality is crystal clear.

May 8, 2025
Unprompted review
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Reply from Hushed App

So glad to hear this, Niels! We're pleased to have welcomed you over from Skype. Thanks for the kind review! --Heather

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Every email I send, I get a reply very soon and very helpful.
The reason I'm using Hushed is because Skype ended its phone service and I found Hushed. So far i think its better than Skype.

May 6, 2025
Unprompted review
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Reply from Hushed App

Patricio, thank you for the lovely review! We're so pleased you're happy here with Hushed, and we're glad to have welcomed you over from Skype. Reach out anytime! --Heather

Rated 5 out of 5 stars

So far, so great!

After discovering Skype was being discontinued, I spent several hours researching providers I could migrate my Skype number to, and other than here on Trustpilot, everything else I read about Hushed seemed great. So, I decided to give the, a try. While I haven't been using their service long, Hushed has been great so far. Their support team has been speedy, helpful, and a pleasure to deal with, and the service has worked exactly as advertised. I'm not sure why there are so many negative reviews here on Trustpilot versus the overall great ratings on other platforms, such as the Apple App Store, but I'd definitely recommend Hushed based on my experiences thus far!

April 28, 2025
Unprompted review
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Reply from Hushed App

Thanks so much, Sean! We're so glad to welcome you over from Skype.

(Unfortunately, sometimes there are negative reviews from customers who used Hushed numbers to do things that are against our Terms of Service, and we couldn't allow them to continue using the service for those things.)

We appreciate you for choosing Hushed as your Skype alternative, and we hope you have a great time using our app. Thanks again! --Heather

Rated 5 out of 5 stars

Skype has abandoned us all…

As you know Skype has abandoned us all and is no longer renewing the number, these guys saved my number and helped me step by step in detail to keep the number and make the lowest price for an annual subscription.

April 28, 2025
Unprompted review
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Reply from Hushed App

Love to hear this, Dmitry! We're proud to be a Skype alternative, and we've been glad to welcome over many former Skype customers over the last month. Thanks for being here, and we appreciate the kind review. --Heather

Rated 1 out of 5 stars

They are scam

They are scam. They engaged my email to make sure my claim for refund at googleplay expires in 48 hours. After that they stopped replying my email. Finally, I had to claim refund from my Credit Card Company.

April 20, 2025
Unprompted review
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Reply from Hushed App

Jason, I'm very concerned to hear this (and not entirely sure what happened here). We always encourage our customers to seek refunds from Google Play if needed. Please reach out anytime (heather@hushed.com) to discuss this further, as we want to make sure you got refunded. --Heather

Rated 5 out of 5 stars

Excellent Skype Replacement

I've been using Hushed as a replacement for Skype, and I couldn't be happier with the switch. They were able to port my number from Skype within a day, which was a huge relief and made the transition seamless.

One of the standout features is their excellent customer support. I typically receive responses to my questions in under an hour, which is rare these days. It's clear they prioritise their users.

The app itself is intuitive and easy to use, and I've had no issues making calls, even to landlines. The call quality has been consistently excellent, which is crucial for both personal and business calls.

Highly recommend Hushed if you're looking for a reliable, user-friendly alternative to Skype with top-notch support.

April 17, 2025
Unprompted review
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Reply from Hushed App

Thank you so much for the kind review, Cheryl! We're so happy to hear you're enjoying Hushed, and we're glad it's been a good experience coming over from Skype. Please reach out anytime if you need something, and thanks again! --Heather

Rated 1 out of 5 stars

I paid and got SCAMMED

I paid for a subscription through Hushed’s website, created my account, followed every single step of their instructions, and still got locked out unless I paid again. I contacted their support team, sent multiple messages, screenshots, even bank proof of payment — and every time they just asked for “more information” or closed my tickets as resolved without resolving anything. It’s a scammy, broken, bait-and-switch app. Do NOT use this service - it's NOT a service it's a blatant racket! They’ve STOLEN both my TIME and MONEY.

April 14, 2025
Unprompted review
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Reply from Hushed App

David, I apologize this happened. Can you please send a quick note to mike@hushed.com and provide the email address associated with your Hushed account so he can review it?

Rated 5 out of 5 stars

Customer support is very efficient in…

Customer support is very efficient in solving the issue.

April 13, 2025
Unprompted review
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Reply from Hushed App

Very glad to hear this! Our team is awesome, and we're pleased they were able to help. Thanks for letting us know! --Heather

Rated 5 out of 5 stars

Porting number from Skype

Had to move away from Skype as it shuts down. Hushed ported my number in 3 workdays, all communication was lightning fast and professional. Phone works flawlessly.

April 10, 2025
Unprompted review
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Reply from Hushed App

Love to hear this, Greg! Thanks so much. We've been glad to welcome over many Skype customers and get them all set up with Hushed. We appreciate the kind review! --Heather

Rated 5 out of 5 stars

Hushed made it easy to port my Skype number

I signed up with Hushed when a couple of other companies seemed unable to port over my Skype number. Hushed made it easy. The support staff was thorough and clear. To port my number all I had to do was complete a fillable PDF and email it to them. Less than two days later my number was ported from Skype to Hushed. I am able to receive OTP/2FA codes via SMS.

Customer Support is superb. You can contact them either via message in their phone app or by email. They always responded to me very quickly. Their response comes both by message and email. Very well done.

April 4, 2025
Unprompted review
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Reply from Hushed App

Wow, thank you for the great review! We've been warmly welcoming over people from Skype, and we're very glad it was a smooth process for you. Thanks for being a part of Hushed. --Heather

Rated 5 out of 5 stars

Great experience

Great experience! Their support was A+ for helping port over numbers from Skype and 3CX into their system. Zero complaints.

April 1, 2025
Unprompted review
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Reply from Hushed App

Excellent! So glad to hear this, Benjamin. We appreciate you bringing your business over from Skype, and we hope you continue to be very happy with Hushed. --Heather

Rated 1 out of 5 stars

company may could be good but staff is…

company may could be good but staff is so unprofessional. an agent named "Sam" deleted my account twice. First time I may did something wrong but I was using hushed from almost a year. This guy deleted my account, my whole contact list got scattered. second time I did nothing wrong but this guy came after me for no reason. again deleted my account. nothing is safe or secure here... worst experience ever.

March 25, 2025
Unprompted review
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Reply from Hushed App

Very sorry to hear about this. I can assure you that accounts are never closed "for no reason," but I can't speak to what may have happened without looking at your account. Please feel free to email me directly (heather@hushed.com) with the email associated with your account. --Heather

Rated 5 out of 5 stars

Skype is shutting down so I decided to…

Skype is shutting down so I decided to port my number to Hushed. So far, the customer service has been excellent in helping me with a smooth transition. I will see as time goes, how the service is compared to Skype, but hopefully the 2FA codes not being a guarantee will not be a deal breaker

March 24, 2025
Unprompted review
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Reply from Hushed App

Thank you, Antonio! We're very glad to welcome you over from Skype, and we hope you find Hushed to exceed your expectations. Please reach out anytime (heather@hushed.com) if we can help with anything. --Heather

Rated 1 out of 5 stars

Total rip off!!

Total rip off!!! Realized one hour after purchase that it does not work. They did reply and highlighted the very fine print of the customer agreement that it doesn’t matter and they are in no way responsible. Yea gotcha

March 17, 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Samuel, very sorry to hear this.

If you were intending to use a Hushed number specifically for creating accounts on other platforms, or specifically for receiving two-factor authentication codes, unfortunately we are not able to guarantee either will work -- as it's all up to the third-party company.

Please reach out anytime if you'd like to discuss further (heather@hushed.com) --Heather

Rated 2 out of 5 stars

"LIFETIME" number that gets disabled…

"LIFETIME" number that gets disabled after 6 months of not using it, doesnt make sense to me. Dont call it "lifetime". To me this is either a full scam or close to a scam. Except that, the App functions have worked so far.

March 14, 2025
Unprompted review
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Reply from Hushed App

We apologize you had this experience. But when purchasing a Lifetime Number, it does clearly state that it must be used at least once every six months to keep it active. There are costs associated with maintaining numbers, so we want to make sure people are using them. How long has it been since it expired? We may be able to do revert it if it's been just been a few hours or days.

Rated 5 out of 5 stars

Thanks for the excellent support and responses

Thanks for the excellent support and assistance I received from your team. Your prompt responses and dedication to resolving my issue made the entire experience smooth and hassle-free.

I truly appreciate the effort you put into helping.

March 13, 2025
Unprompted review
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Reply from Hushed App

Excellent! Thank you, Kanchi. We're so glad to hear out 24/7 team was able to help you, and we appreciate your kind review. --Heather

Rated 1 out of 5 stars

I don't recommend it

I don't recommend it, they closed mt account without any reason

March 4, 2025
Unprompted review
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Reply from Hushed App

Hi Zouhir. If you'd like to open a full review of your Hushed account, please email mike@hushed.com to discuss your concerns. We always want to make sure our customers understand why actions may have been taken.

Rated 5 out of 5 stars

Been using Hushed for a long time

Been using Hushed for a long time, and I can confidently say it never let me down. Everything functions seamlessly, and I have had a consistently positive experience.

June 5, 2024
Unprompted review
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Reply from Hushed App

Love to hear this, Makkhus! Thank you so much for the kind review. We're very proud of Hushed, and we're glad you are having a great experience with it, too. --Heather

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