Hutchins Law Reviews 

705
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for keeping them well-informed while making property purchases exceptionally smooth. Many individuals note that response times are remarkably fast and the overall service delivery remains exceptionally efficient from the beginning to final completion. However, some people mentioned experiencing truly frustrating communication issues, long email delays, and serious difficulties when trying to reach out to their assigned case handlers. A few reviewers also noted a lack of timely updates regarding their files, which made the overall property transaction process significantly more stressful than expected.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the legal staff, praising their professionalism,... See more

Service

Consumers find service to be positive, highlighting professional, efficient, and reliable assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently helpful,... See more

Response time

Users describe positive interactions with response_time, highlighting that staff members are consistently... See more

Customer communications

Customers consistently note ambiguous experiences with contact, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After a difficult start Deniz and Aliosman picked up my case and their hard work, dedication and some long hours more than made up for it - with as a quick resolution as possible given delays by othe... See more

Rated 5 out of 5 stars

Hutchins have been an absolute pleasure to work with, specifically Deniz! He has been a star and is extremely efficient to get the required paperwork and documents completed. He was quick to get back... See more

Rated 5 out of 5 stars

This is our first transaction with Deniz and we were very pleased with his promptness of replies, and quick actions. Would highly recommend as approachable but professional. I felt he was thorough in... See more

Rated 5 out of 5 stars

Great service!! Absolutely amazing work done by Mr Deniz Ekdial, I cannot thank enough for his hard work. He is incredibly professional person and kept me updated regularly via email and phone. Expla... See more


Company details

  1. Law Firm

Written by the company

About Hutchins Law Hutchins Law, operating as a trading style of TP Legal, is a well-established law firm. With over five decades of experience, we pride ourselves on delivering expert knowledge and a personal service to all our clients. Through this, we have built trustful relationships and in return, our clients have continued to rely on our legal services for generations. Each member in our team is dedicated to providing exceptional, considerate and knowledgeable service to each of our clients. As well as our professional obligations, we have a genuine desire to understand and tailor to the needs of our clients. We recognise that the legal proceedings can be stressful, especially for those who are unfamiliar with the process. That’s why our team is always available to answer your questions, explain the developments of your case and keep you informed throughout the process. As we continue to grow as a Law Firm, we are proud to assist all our clients over a range of legal services, including: Personal injury claims Commercial and residential conveyancing Employment law Litigation Wills and probate Family law We offer transparent pricing and fixed fees across most departments, ensuring clarity and confidence from the outset. Please feel free to contact us by phone on 0208 986 3911or by emailing info@hutchinslaw.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

705 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(705)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a professional

As a professional, I recommend this firm and in particular Ivory Jimmy. She has become both a friend as well as a colleague and therefore highly recommend her services for either a sale or purchase.

May 19, 2025
Unprompted review
Hutchins Law logo

Reply from Hutchins Law

Thank you very much for your thoughtful review and recommendation. We are delighted to hear that your experience with Hutchins & Co Solicitors, and especially with Ivory Jimmy, has been so positive. It is always our aim to provide a professional and supportive service, and we are pleased that Ivory’s approach has fostered both a strong working relationship and personal rapport.

Your endorsement means a great deal to us. Should you require any further assistance with a sale, purchase, or any other legal matter in the future, please do not hesitate to get in touch. We look forward to working with you again.

Rated 5 out of 5 stars

I have dealt with Ivory Jimmy from…

I have dealt with Ivory Jimmy from Hutchins on a number of occasions.
She is a pleasure to deal with and goes above and beyond in assisting with any issues or questions I may have.
Highly recommended!

May 19, 2025
Unprompted review
Hutchins Law logo

Reply from Hutchins Law

Thank you very much for your thoughtful review and recommendation. We are delighted to hear that your experience with Hutchins & Co Solicitors, and especially with Ivory Jimmy, has been so positive. It is always our aim to provide a professional and supportive service, and we are pleased that Ivory’s approach has fostered both a strong working relationship and personal rapport.

Your endorsement means a great deal to us. Should you require any further assistance with a sale, purchase, or any other legal matter in the future, please do not hesitate to get in touch. We look forward to working with you again.

Rated 1 out of 5 stars

Last two weeks I made a complain about…


Last two weeks I made a complain about how horrible your services is. Yes, I still stand on it that it’s horrible, unprofessional and selfish of interest. How can you send me email saying that

“we would like to congratulate you on the completion of the Sale of the above-mentioned property”

without a certificate or paperwork from the land registry. This is literally horrible and unprofessional.

@ ACKROYD LEGAL

@ HUTCHINS & CO SOLICITORS

WHAT YOU BOTH DID IS A VERY WICKED ACT! One million percent would not recommended.

May 14, 2025
Unprompted review
Hutchins Law logo

Reply from Hutchins Law

Dear Allan,

We would like to clarify that we have not acted for you in this matter. Your sister engaged her own solicitors to represent her interests following her successful bid at auction. As such, we had no involvement in, nor any control or influence over, the auction sale process or the advice provided to your sister.

It is important to note that, in auction transactions, the process differs significantly from standard property purchases. When the auctioneer’s hammer falls, contracts are deemed to be exchanged immediately, and both parties are legally bound to complete the transaction. This is why it is essential for any prospective purchaser to instruct a solicitor to review the auction pack and all associated legal documentation prior to the auction. Doing so ensures that you are fully informed about the property and any potential legal issues before making a binding commitment.

We also wish to highlight that, as a result of the circumstances surrounding this transaction, a conflict of interest has arisen. We have contacted the solicitors you previously instructed, and they have confirmed that they are no longer acting for you.

Given the complexities and risks associated with auction purchases, we strongly recommend that you seek independent legal advice as soon as possible. A solicitor will be able to review the relevant documentation and advise you on your position and any steps you may need to take.

If you require any further clarification, please do not hesitate to contact us.

Kind Regards

Rated 5 out of 5 stars

Ivory is incredible

Ivory is incredible! Thanks for all your hard work!

May 12, 2025
Unprompted review
Hutchins Law logo

Reply from Hutchins Law

Dear Mr Barnett,

Thank you for your review. Its been a pleasure acting for you and we look forward to the next time.

Kind Regards

Rated 1 out of 5 stars

Slow and unprofessional

I’m leaving this second review after my original one was removed — not because it was inaccurate, but because Hutchins & Co objected to it on a technicality. That in itself reflects very poorly on how they handle feedback and accountability.

In terms of the actual service: Hutchins & Co were the weak link in our property chain. Their online-only approach might look efficient on the surface, but in our case, it led to unacceptable delays and poor communication throughout the process. Every other party in the chain was working constructively and moving things forward — except Hutchins & Co, who were slow to respond, difficult to reach, and seemed unable to keep pace.

The lack of visibility or urgency added stress for multiple families, not just us. The firm gave the impression of being under-resourced and overwhelmed, with no clear point of accountability when things started to fall apart.

Follow-up: It’s disappointing that instead of addressing concerns, they attempted to suppress them. I hope this version helps others make a more informed decision. I would strongly recommend thinking twice before entrusting them with something as time-sensitive and important as a property transaction.

January 31, 2025
Hutchins Law logo

Reply from Hutchins Law

Dear Michael

Thank you for your feedback. Your review was removed as you are not a client of our firm, which is against Trustpilot’s own guidelines.

It appears you may have been involved in a property transaction as part of a longer chain, but as you were not our client, we are unable to identify the specific matter. For over 40 years, we have always prioritised and protected our clients’ best interests.

When choosing a solicitor, we recommend selecting a firm that can effectively manage your expectations and provide the support you require.

We are not an online-only firm. On the contrary, we are based in the heart of London and always welcome the opportunity to meet our clients in person. As a modern practice, we also offer the flexibility to handle matters remotely, making the process as convenient as possible for our clients.

If you have any further questions or require assistance, please feel free to contact us directly.

Kind regards.

Rated 5 out of 5 stars

Exceptional Solicitor : Smooth & Stress-Free Experience

I had an amazing experience working with Ivory Jimmy. She was fast-paced, efficient, and provided clear, professional guidance throughout the entire process. Communication was excellent, and she was always patient, easy to talk to, and quick to respond to any questions I had. The whole journey was smooth, and we completed on time with no issues. I would 100% recommend her to anyone looking for a reliable and supportive solicitor. Fantastic service from start to finish!

May 7, 2025
Unprompted review
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Reply from Hutchins Law

Thank you very much for your wonderful review. We are delighted to hear that your experience with Ivory Jimmy was so positive and that you found her guidance clear, professional, and efficient throughout your matter. Excellent communication and a smooth process are always our priorities, and it is gratifying to know that Ivory’s approach made your journey straightforward and stress-free.

Your recommendation is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.

Rated 1 out of 5 stars

Avoid! Read the 1 star reviews.

Worst experience! They were acting on the buyers behalf during the sale of my property. What should have been a straightforward process dragged on for 6 agonising months due to their inefficiency, poor communication, and lack of urgency.

From the very beginning, there were unnecessary delays. 1 specific time they were waiting on documents for 2 weeks when my solicitor had emailed these over the very same day they were requested. They were often unresponsive, failing to return calls or emails to my solicitor for sometimes weeks. Basic tasks took far longer than they should have. My solicitor and I constantly had to follow up and chase the estate agents as we would be getting no response, which added unnecessary stress.

There was no proactive communication—my solicitor and I were left in the dark for long periods. The lack of organisation and accountability was shocking, especially for a professional legal service.

After six months of chasing, missed deadlines, and endless frustration, the sale finally completed—but only because me, my solicitors and the estate agent pushed relentlessly. I would not recommend Hutchinson & Co to anyone looking for a smooth, efficient, or stress-free conveyancing experience.

Save yourself the headache and go with a more competent firm. I even met the buyer who they were acting for and he said he would never use these guys again.

May 2, 2025
Unprompted review
Hutchins Law logo

Reply from Hutchins Law

Dear A.M.,

We have no record of you being our client.

Although we have previously requested further information from you to assist in identifying any potential connection, we have not yet received a response. Without this information, we are unable to verify or provide further assistance.

If you are able to provide the requested details, we will be happy to review the matter further.

Rated 4 out of 5 stars

Near perfect conveyance.

Despite having three different conveyancers dealing with our sale, although sometimes frustrating things went fairly smoothly. Mr Yehia Makky, who took over towards the end of the sale was excellent, we can't thank him enough. We will use Hutchins Law again for property transactions.

April 25, 2025
Unprompted review
Hutchins Law logo

Reply from Hutchins Law

Dear Frank,

Thank you very much for your feedback. We appreciate your understanding throughout the process, especially given the changes in conveyancers. We are delighted to hear that Mr Yehia Makky provided excellent service and helped ensure a smooth completion of your sale.

Your intention to use Hutchins & Co Solicitors again for future property transactions is greatly valued. Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Wonderful job.

Time was of the essence with this Lease extension/remortgage. Salem worked tirelessly to make this timeline and ensured that the job was done.
Fantastic job. Couldn't be happier with Salem and Hutchins Law.

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

By far the worst experience I have ever…

I have been asked by Hutchins & Co to edit my original review which was not positive about my experience and explained my concerns. I must make it clear; I was selling a property and they were acting for my buyer and I was not their client.
I have been asked to remove the details but in summary this was by far the worst experience I have ever had with a solicitor.
I would strongly recommend that you do not use them to save you the same pain that I have been though.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

This is one of the worst solicitors I…

This is one of the worst solicitors I have had the misfortune to deal with.
Where do I start? so many issues, I wont go into too much detail otherwise I'll be here all night.
1. the thing the drove me NUTS, they never call you back even after they say they will, lost count how many times this happened must easily have been 60+ times.
2. complete lack of priority
3. staff can't be bothered
4. I had 3 different case handlers all of whom seemd incompetent, in the end after lodging a complaint due to the absolute horror show 1 of the managing partners had to take on my case - which was a standard conveyance so nothing out of the ordinary.
5. Mistakes, sending emails to the wrong parties, or not sending emails at all. there seems to be a complete air of turmoil at this firm with people leaving at the drop of a hat.
6. unable to to do basic enquieries, i.e. I had to get new build documents by making my own enquiries to the council and from my previous solicitors who seemed mystified as to why hutchins couldn't have made the same enquiries.
7. one one occasion the buyer solicitor was refusing to accept an indemnity insurance hutchins had offered so what do they do? just keep offering it repeatedly for about 2 months. this was when I had to get involved make enquieries to the council etc to get the building regs that the buying solicitor had wanted.
8. complete lack of urgency, our conveyance dragged on for almost 6 months to the point where ppl in the chain were threatening to pull out, hutchins just didn't seem bothered.
9. They seem to delay everything, just taking way longer than would be expected due to the many reasons mentioned and even when they agreed to meet a dealine or deliver by a date they would then fail to meet that.
I would not recommend this firm not would I ever go near them again, and they weren't even the cheapest either.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Talah was super helpful!

Talah was super helpful for our conveyancing transaction, showing flexibility and understanding of our position and abilities. She was very responsive throughout the process, as well as the due diligence elements of the transaction. We would recommend her for other property transactions.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service!
Roberta was absolutely great, throughout the transaction of purchasing my first property, she explained all the steps involved, answered every email. Every time I called the office, if Roberta was unavailable Carlotta would take on the call and update me. They both worked super fast, I am honestly lost for words as every solicitor I have ever dealt lacks in communication, but this cannot be said about Roberta and Carlotta. I highly recommend!!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Ivory Jimmy - Highly recommend

We were given Ivory Jimmy within this firm to do all our paperwork for the house and wow did she do a fantastic job! We wanted it done by the end of march to avoid stamp duty and we really didn’t give her long! And she managed to pull through and complete paperwork in a superb amount of time couldn’t thank her enough! Highly recommend! Very kind and fast response times too!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to extend a heartfelt…

I would like to extend a heartfelt thank you to Ahmet for his invaluable help in purchasing my first property. His guidance and support made the process much easier and more enjoyable. I truly appreciate his expertise and dedication throughout this journey

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Talah was very helpful throughout our house sale process. Thanks very much!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Ivory was fantastic

Ivory was fantastic, very efficient and followed everything through. This was the most painless property transaction ever for me. It must have been a really busy time with the stamp duty deadline but I cannot fault the service I have had from Hutchins. Thank you!

March 28, 2025
Unprompted review

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