HUUS Reviews 

16,100
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Julie at Huus could not have been more helpful. The chairs I was hoping to buy were selling fast. I wasn’t in a position to take them so she offered to put them aside for me for a few days whilst I... See more

Rated 2 out of 5 stars

Last year, we ordered our wardrobe from Huus. It took quite some time before the wardrobe was delivered, which is understandable. However, when it finally arrived, two huge boxes were dropped in f... See more

Rated 1 out of 5 stars

The worst experience ever!!! They took my money! Nothing deliverd! They sent an emai that I’ll get a refund. One month later nothing. Is really a scam! Ik heb van jullie reactie dat de terugbetaling... See more

Company replied

Rated 4 out of 5 stars

Quality product, high quality of materials and construction. On the onlineshop it states if it requires assembly or not, but it's just a tiny, easy to miss, note. It means that when it arrived I had n... See more

Company replied

Company details

  1. Furniture Store
  2. Home Goods Store
  3. Living Room Furniture Store

Written by the company

HUUS is dé (online) meubelwinkel van Nederland waar kwaliteit en betaalbaarheid hand in hand gaan. Onze missie? In elk huis een meubel van HUUS. Of je nu houdt van industrieel, modern of japandi, bij HUUS vind je meubels die perfect passen bij jouw interieurstijl. Ontdek de complete woonbeleving in onze winkels in Hengelo, Apeldoorn en Hazerswoude-Rijndijk. Laat je inspireren door sfeervolle interieurs, stijlvolle accessoires en krijg persoonlijk advies van onze ervaren stylisten. En natuurlijk: proefzitten mag altijd! Op zoek naar een comfortabele bank, een elegant dressoir of een finishing touch voor je interieur? HUUS biedt een ruime collectie met betrouwbare kwaliteit, eigentijds design én scherpe prijzen – zowel online als in de winkel. 👉 Shop vandaag nog op HUUS.nl of bezoek één van onze woonwinkels.


Contact info

2.9

Average

TrustScore 3 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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2.9

All reviews

(16,100)

3,414 reviews in the last 12 months

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Rated 3 out of 5 stars

product and service are good, bus the logistic supplier is very bad

product and service are good the logistic supplier hired by Huus (POST NL) is the worst you can imagine. Products were put in front of the door in the rain without informing us. We asked HUUS to stop working with this supplier. We never by goods when POST NL is the logistic supplier that is used

March 2, 2023
Unprompted review
HUUS logo

Reply from HUUS

Good morning, how very annoying to read the review, of course we will discuss this. Our sincere apologies for the inconvenience.

Regards,
HUUS.nl

Rated 5 out of 5 stars

Great service and collection

Huus has a beautiful affordable collection of furniture and decoration. They provided great service when I made a mistake ordering the wall rack "Jolande". The rack was delivered within a week and made our living room much more cozy. The rack is of top quality

March 15, 2023
Unprompted review
HUUS logo

Reply from HUUS

Good afternoon,

Thank you for your nice review. We want to thank you for this 5 star review.

regards,
Team HUUS.nl

Rated 5 out of 5 stars

Good quality good service

Good quality good service. Nice furniture with good prices. Very happy with my dinertable.

March 2, 2023
Unprompted review
HUUS logo

Reply from HUUS

Thank you very much for the nice 5 star review.
Vriendelijke groet,
Team HUUS.nl

Rated 5 out of 5 stars

Very happy with my chair

The chair that i ordered would be delivered after 6 to 8 weeks and after 8 weeks i received an email to make an appointment to have the chair delivered. The chair looks exactly like the picture on the site and is very comfortable to sit in. The man who delivered the chair was very friendly. I would definately order here again.

February 23, 2023
Unprompted review
HUUS logo

Reply from HUUS

Thank you for the nice 5 star review. We wish you a lot of fun with the armchair. Hopefully we will see you again soon at HUUS.nl.

Regards,
HUUS.nl

Rated 1 out of 5 stars

Levertijd more than 25 weeks.

They said levertijd is 8-14 weeks and the table is still not here after 20 weeks... they said we must wait more 6-8 weeks.
No compensation only you can do is cancel the order...

February 21, 2023
Unprompted review
HUUS logo

Reply from HUUS

Good morning,

Thank you for your review. We are sorry to read that you had such a delay with our order. We want to apologize for this. I would like to receive your order number so that I can check the order for you.

regards,
Team HUUS.nl

Rated 4 out of 5 stars

Ordered a couch

Ordered a couch, they promised delivery within 5 days, but it ended up lasting a week (not a problem) but i had to call myself to ask where the couch was instead of them contacting me that it had a little delay. Besides that it is a beautiful and comfy couch an we are very happy. We did have one slight annoyance with putting the couch together because there were no holes made for the nails for some of the legs, so it was quite difficult. Also the delivery guy tried to scam us into paying money for every floor he had to go up? without that ever having to be told to us. We eventually said no we are not paying that and then he was like okay.. Lol. But overal fast delivery and great couch!

September 5, 2022
Unprompted review
HUUS logo

Reply from HUUS

Goedemorgen,

Hartelijk dank voor het plaatsen van je review.
Graag kom ik in contact met je over deze ervaring met de bezorger. Zou je als reactie hierop je ordernummer kunnen toesturen? Ik zie je reactie graag tegemoet.

Met vriendelijke groet,
Team HUUS.nl

Rated 5 out of 5 stars

Top of the bill!

Clear communication, delivery on time, very nice driver. Couch looks great in my living room. I am extremely happy!

July 27, 2022
Unprompted review
HUUS logo

Reply from HUUS

Goodmorning,

Thank you for posting your positive review!

Sincerely,
HUUS

Rated 5 out of 5 stars

Everything as agreed

Everything as agreed, very polite driver and on time! Good quality furniture for a decent price.

July 14, 2022
Unprompted review
HUUS logo

Reply from HUUS

Good afternoon,

Thank you for posting your positive review!

Sincerely,
Team HUUS.nl

Rated 5 out of 5 stars

The driver was really nice

The driver was really nice and the product looks good!
It would be better however if they would send two drivers to unload the cargo.

July 6, 2022
Unprompted review
HUUS logo

Reply from HUUS

Good morning Andrej,

Thank you for posting your positive review!

Sincerely,
Team HUUS.nl

Rated 5 out of 5 stars

Overall great experience

From ordering process to delivery it was a first class experience. Contacted customer service for some questions. This was also handled in a friendly and professional manner.

May 28, 2022
Unprompted review
HUUS logo

Reply from HUUS

Goedemorgen Ron,

Hartelijk bedankt voor het plaatsen van je review. Fijn om te horen dat je zo tevreden bent!
Bedankt en veel plezier gewenst van je aankoop.

Vriendelijke groet,
Team HUUS.nl

Rated 2 out of 5 stars

Tafel niet te gebruiken als tafel

Very satisfied with Huus until I tried to report an item that was damaged. I was able to choose a salon table as a gift with my sofa but when I took it out of it's packaging I realised that the top was not straight ( it looked heat or water damaged) I directly contacted Huus and was told to send an e-mail with photo, which I did, I then received a response saying that they could see nothing wrong with them and the fact that they were bent was just a character of the wood and that if I wasn't satisfied I should sell them and buy something else that isn't mango wood. I wrote back saying that I could not use the tables as nothing would sit on them as they are too bent, and neither would I sell someone tables that can't be used, and when I had seen the tables in the shop they we're fine and had items on them, why would I order a set of tables that can't be used, what would be the point ?
Their final reply was that some tables are more hobbeliger than others and maybe I could use onderzetters. All I wanted is to exchange the table for another that I could actually use. I can't believe that they think that these tables are acceptable and I find their replies very insulting.

May 25, 2022
Unprompted review
HUUS logo

Reply from HUUS

Goedemiddag,

Bedankt voor de review, wat vervelend om te lezen dat je niet tevreden bent. Echter zijn de salontafels van mangohout, dit is voor 100% een natuurproduct. De kleur en tekening van elk product kan hierdoor altijd afwijken.
Hopende u hiermee voldoende te hebben geïnformeerd.

Met vriendelijke groet,

Team HUUS

Rated 5 out of 5 stars

I am super happy with the furniture and accessories van Huus.nl

I am super happy with the wall rack "Jolande" and table lamp "Nathan" and wall clock "Julia" they show off very nicely in my new home..was the best choice to order during covid19 period it's a beautiful style completely in love <3 <3 <3 I already got side tables "Bent" for my birthday from my son... and that's where it all started :-)

May 5, 2022
Unprompted review
HUUS logo

Reply from HUUS

Good afternoon,

Nice to hear that you are so positive about HUUS.
We wish you a lot of fun with the furniture

Yours sincerely
Team HUUS

Rated 5 out of 5 stars

Finally a reliable company

The supplied wall racks are very beautiful. More beautiful than expected. The delivery was great. Very nice driver. In short..... a 10+

April 22, 2022
Unprompted review
HUUS logo

Reply from HUUS

Hello Henny,

Thank you so much for posting this review. We are very happy to hear that you are so satisfied.

Thank you!

Best regards,
Team HUUS.nl

Rated 4 out of 5 stars

Top service

Top service, beautiful table!

January 28, 2022
Unprompted review
HUUS logo

Reply from HUUS

Goodmorning,

thanks for the review!

kind regards,

Team HUUS

Rated 5 out of 5 stars

Super service

Super service. Beautiful chairs. Great quality and the chairs are so comfortable. Delivery was very smooth and quite fast. Driver was very friendly and helpful. Could not have gone better. Will be shopping there again.

January 18, 2022
Unprompted review
HUUS logo

Reply from HUUS

Good afternoon,

Thank you for the nice review. It's great to read that you are so happy with your new purchases. We hope to welcome you in the future.

Sincerely,

Team HUUS

Rated 5 out of 5 stars

Excellent furniture,I will definitely…

Excellent furniture,I will definitely buy more stuff from Huus.nl

January 12, 2022
Unprompted review
HUUS logo

Reply from HUUS

Good afternoon,

Thank you for your 5 star rating!

If we can help you with anything in the future, please let us know.

Sincerely,

Team HUUS.nl

Rated 1 out of 5 stars

Bad quality bad service

I orderd a TV cabinet which was deliverd damaged twice. The third time it was deliverd the cabinet was OK but not put together. Told them the day of delivery and still have not received the stuff to put the cabinet together. It is already taken them 1.5 weeks. I ordered the cabinet at 15-11-2021. Still waiting to put it in the living room. So almost 2 months.... Conclusion bad quality bad service.

January 6, 2022
Unprompted review
HUUS logo

Reply from HUUS

Goedemiddag Anne,

Bedankt voor je review. Wat vervelend om te lezen dat je niet helemaal tevreden bent. Zoals telefonisch besproken worden de missende schroeven zo snel mogelijk aan je opgestuurd.

Wij hopen je in de toekomst wederom bij ons te mogen ontmoeten.

Met vriendelijke groet,
Team HUUS

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