Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!
Company replied
My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more
Company replied
Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.
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Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
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Rubbish Quality
Bought timber and felt from this company its the worst materials I have ever experienced 2x2 twisted all over. Have just come to use the shiplap and guess what it's all twisted have you ever tried fitting 3.7m lengths of twisted shiplap.
This company is a joke supplies rubbish.
Roofing felt arrived with a hole in it .
I am being polite otherwise it won't be published.
July 1, 2026
Unprompted review
Reply from Huws Gray
We are sorry to learn that your experience with our products has not met your expectations.
Please let us know if there is anything we can do to help resolve this matter or improve your experience.
Thank you.
Huws and Grey were lovely super…
Huws and Grey were lovely super helpful and efficient. The best service I have had in a long time.
July 10, 2026
Reply from Huws Gray
We're so glad to hear you received such a helpful and efficient service.
Thank you for sharing your positive experience with us!
Great customer service
Made a mistake and ordered for collection, with the store being so far away from me they noticed this and called to make sure and offered the refund. Very good customer service
July 12, 2026
Reply from Huws Gray
We are so glad our team could assist you with your order and ensure a positive experience.
We appreciate you sharing your feedback!
Item collected however still awaiting…
Item collected however still awaiting my refund 1 week later from head office. Can this be issued please? Separately John from your Ellesmere Port depot had excellent customer service and was incredibly helpful.
July 5, 2026
Reply from Huws Gray
We appreciate you sharing your experience. We are sorry to hear about the delay with your refund and are looking into this for you.
Thanks
Always great service them …
Always great service from them phones arranged time and drops exactly where I want it
July 11, 2026
Reply from Huws Gray
We're so happy to hear that our service consistently meets your expectations for timely and precise deliveries.
We appreciate you sharing your feedback!
Great Building Supplier
Great website, easy to find exactly what you want - all clearly described. Good prices, fast delivery, excellent quality materials and, the delivery person was very friendly and helpful. Couldn't ask for better service
July 4, 2026
Reply from Huws Gray
We are so happy to hear you had such a positive experience with us! We truly appreciate your kind words about our website, product quality, and delivery service.
Thank you for your wonderful feedback!
Great staff!!
July 10, 2026
Reply from Huws Gray
We are glad to hear you have had a great experience with our staff!
We appreciate you sharing your feedback!
Great service and good price
Great service and good price, delivery driver couldn’t of been more helpful
July 10, 2026
Reply from Huws Gray
We're so happy to hear you had such a positive experience with our service and delivery!
We appreciate your kind words.
Delivery on time
Delivery on time. Driver dropped the aggregate on the garden that had been cleared. Now all looking good.
July 3, 2026
Reply from Huws Gray
We appreciate your feedback and are pleased to hear the delivery was on time and met you expectations!
We appreciate you sharing your feedback!
Very efficient and left it just where I…
Very efficient and left it just where I wanted it
June 29, 2026
Reply from Huws Gray
We're so happy to hear that our service was efficient and met your expectations perfectly.
Thank you for your kind words!
Reply from Huws Gray
We're glad to hear the service was great and prompt!
Please do let us know how we can get that service even better to make it 5 stars!
We appreciate your feedback!
Looked for items on the website
Looked for items on the website. The local branch didn't have in stock and said they couldn't order in. Went to branch to collect other material and no one seemed to know where my order was. Was told i had to order type a batten in 4.2 m lengths. The website sells it by the m and all very confusing. All in all quite a bad shopping experience. Saying all that all the staff were very polite and friendly.
July 10, 2026
Reply from Huws Gray
We sincerely appreciate you taking the time to share your recent experience with us. We are truly sorry to learn of the difficulties you encountered with product availability, order collection, and the confusing information regarding batten lengths. We are actively reviewing our internal processes and website clarity to prevent similar situations.
Your feedback is valuable in helping us improve our service.
Please let us know if there is anything we can do to help resolve this matter or improve your experience.
Thank you.
Staff are always super excellent
Staff are always super excellent, deliver at least on time if not early.
July 9, 2026
Reply from Huws Gray
We're so glad to hear our staff consistently provides excellent service and timely deliveries.
We appreciate your kind words!
Reply from Huws Gray
We're so glad to hear that our customer service was helpful.
We appreciate your kind words!
Poor communication, expected better.
I placed a bulk order for top soil, eventually I had to call them to find out when it would be delivered as they made no effort to make contact.
After I had called to arrange my delivery the chosen time slot wasn’t followed, they didn’t call me to update me and as a result no one was there to receive the delivery. Every step I have had to call them to receive updates. Poor service from Huws Gray Portsmouth. A simple phone call is all it would have taken.
July 16, 2026
Unprompted review
Reply from Huws Gray
We sincerely regret the communication breakdown and the inconvenience you experienced with your bulk topsoil order. We understand your frustration regarding the lack of updates and the missed delivery slot, and we appreciate you bringing this to our attention.
We are reviewing our delivery and communication processes to prevent similar issues in the future.
Please let us know if there is anything we can do to help resolve this matter or improve your experience.
Thank you.
Great product 20mm Gravel
Great product, great customer service and helpful delivery driver.
July 8, 2026
Reply from Huws Gray
We're so glad you enjoyed our product and service!
We appreciate your kind words.
Buildbase the service is great
Everytime i go to Buildbase the service is excellent. The staff are very helpful. Delivery always agreed when needed.
July 2, 2026
Reply from Huws Gray
We're so happy to hear that you consistently receive excellent service from our helpful staff and that our delivery options meet your needs.
We appreciate your positive feedback!
I ordered 5 c24 3m 4 by 2's
I ordered 5 c24 3m 4 by 2's
Plus 2 c24 3.6m 4 by 2's. But you delivered 7 c24 4 by 2's.
July 8, 2026
Reply from Huws Gray
We sincerely apologize for the delivery discrepancy. We are actively investigating this to ensure accuracy in the future.
Please let us know if there is anything we can do to help resolve this matter or improve your experience.
Thank you.
Easy to find what i wanted
Easy to find what i wanted, kiln dried sand, good quality and fair price, did the job. Quick ordering and pick up.
July 8, 2026
Reply from Huws Gray
We're so glad to hear you found exactly what you needed for a fair price.
We appreciate your positive feedback!
Prompt delivery
Prompt delivery. The driver was able to place the product exactly where it is required.
July 7, 2026
Reply from Huws Gray
We're so glad to hear about your positive delivery experience and that our driver was able to assist you perfectly!
We appreciate your kind words.
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