Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!
Company replied
My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more
Company replied
Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.
Company replied
Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was simple and the driver was quick…
It was simple and the driver was quick and efficient.
June 24, 2026
Reply from Huws Gray
We're so glad to hear that your experience was simple and efficient.
We appreciate your feedback!
Oban Huws Gray is brilliant!
I'm a 72-year old woman on my own and needed to order and pick up some heavy items. Online ordering was quick, efficient and user-friendly, and the staff at the Oban branch could not have been more helpful.
They helped me load everything into my car, and when one wooden beam wouldn't fit kept it to one side for me until I was able to call again.
I'd been a bit anxious about making sure I had the right products but needn't have worried – everyone was friendly and kind.
Thank you, Huws Gray Oban. You're the best!
June 24, 2026
Reply from Huws Gray
We are so pleased to hear about your positive experience with our online ordering system and the exceptional assistance you received from our team at the Oban branch.
It truly makes our day to know that we could help make your experience with heavy items stress-free and that our colleagues were friendly and kind.
We appreciate you sharing your wonderful feedback.
Terrible service
Terrible service. Order online because stock was showing. Then we waited for the email and travelled 30 mile to collect to be told the stock wasn’t there. Poor!
June 23, 2026
Reply from Huws Gray
We sincerely apologize for the inconvenience and wasted journey.
Great service
June 11, 2026
Reply from Huws Gray
We are glad to hear you had a great experience with us!
Thank you for your feedback.
Same day delivery can’t beat that
June 22, 2026
Reply from Huws Gray
We're thrilled you appreciate our same-day delivery! We always aim for speed and convenience.
Thank you for your feedback!
Great Customer service
Very helpful over the phone and also in person, we drove a long way to collect some bricks, which only they sold individually, and they were great to deal with.
June 8, 2026
Reply from Huws Gray
We're so glad to hear our team was helpful both over the phone and in person!
We truly appreciate you making the long journey for our individual bricks and are happy we could assist.
Thank you for your feedback!
I ordered the wrong item & Huws…
I ordered the wrong item & Huws refunded it and collected it the next day no questions asked
June 21, 2026
Reply from Huws Gray
We're happy to hear that our return process was so smooth and convenient for you.
We appreciate your positive feedback!
Above and beyond
I ordered some large pieces of boarding and beams to raise my mum’s flooring, to be delivered to her house. My mum is 89 and has several disabilities , including being partially sighted.
I explained this to the nice chap at Huws Gray. I asked if when delivering could the goods be carried into my mum’s house as she couldn’t possibly do this.
After checking with his supervisor, the chap advised it would be no problem and would ensure the job was assigned a 2 man task so ensure it was done safely.
They arrived promptly when they said they would, phoning me first to ensure mum was aware they were coming.
They carried the goods inside and ensured they were stored safely and that mum was aware where they were.
Brilliant service, I can’t praise them enough.
June 10, 2026
Reply from Huws Gray
We are incredibly happy to hear about your positive experience with our delivery service. It was our pleasure to ensure your mum's delivery was handled with the care and consideration she deserved, especially given her circumstances. We always strive to provide excellent service, and it's wonderful to know we met your expectations by going the extra mile.
Thank you for sharing such a heartwarming review, it truly motivates our team.
Simple enough to order online
Simple enough to order online, huge selection of goods available, and helpful staff at store when collecting.
June 20, 2026
Reply from Huws Gray
We're so happy to hear you found our online ordering simple and our extensive selection.
Thank you for your wonderful feedback!
Online…
Ordered online as local branch had stock. Collecting item was advised this was not correct but couldn't provide a credit back as its online order. Week later still not resolved.
June 19, 2026
Reply from Huws Gray
We are sorry to hear about the issue with your online order and the difficulty in resolving it. We understand your frustration.
We are looking into this to improve our service.
Thanks
Easy to order the concrete plinth I was…
Easy to order the concrete plinth I was after and at a reasonable price on account. Was able to pick up immediately.
June 19, 2026
Reply from Huws Gray
We're so glad to hear you found ordering easy, pricing reasonable and that immediate pickup made it convenient for you!
We appreciate your positive feedback.
Easy to order quick dellivery
June 19, 2026
Reply from Huws Gray
We're so glad you found ordering easy and delivery quick!
We appreciate your positive feedback.
It has been Around 8 or 9 since my online order and have not heard a thing yet
It has been Around 8 or 9
June 19, 2026
Reply from Huws Gray
We appreciate your feedback. We are sorry you had had this experience!
We are always working to improve our services.
Thanks
I’ll never step in there again
Had a trade account with Huws for some time, as they’re very local to me. I don’t spend a fortune there but I do spend a few grand a year. I went in for 2 bags of self level. Got charged £36, which I thought was very high. It isn’t the first time I’ve been charged list price for items, only for them to “realise” they hadn’t put my discount on, and amended. This time I queried it and showed Nigel I could get them for 40% cheaper elsewhere, with a simple Google search. The way he looked at me and spoke to me like something he’d just trod in was disgusting. It took all my composure to keep my mouth shut and not lose my temper. It’s not the first time he’s done this and I’ve seen him do it to others. I’ll never buy from them again
June 26, 2026
Unprompted review
Reply from Huws Gray
We appreciate you taking the time to share your recent experience with us. We are truly sorry to hear about the issues you encountered regarding pricing and the interaction with a team member.
This is certainly not the standard of service we aim to provide If you could contact us at online@huwsgray.co.uk with details of the branch in question we will investigate this further internally, We understand your frustration and regret that we fell short of your expectations.
Thanks
delivery response dissappointing
Response with delivery timescale was non existent. When I phones I was told delivery was for 7 days hence, this date was clearly generated internally not my request.
Having resolved this issue the delivery was made that afternoon and as usual the products are first class.
June 17, 2026
Reply from Huws Gray
We appreciate you sharing your experience with us. We sincerely apologize for the initial confusion regarding your delivery timescale and any inconvenience this caused.
We are actively reviewing our internal processes to ensure clearer communication and prevent similar issues in the future.
We are, however, very pleased to hear that the delivery was ultimately prompt and that our products consistently meet your expectations for quality.
Your feedback is valuable to us as we continuously strive to improve our service.
Very simple process to find what i was…
Very simple process to find what i was looking for and easy to order
Very different to other trade suppliers
June 19, 2026
Reply from Huws Gray
We're so glad you found our ordering process simple and straightforward!
We always aim to make things easy for our customers.
Thank you for your feedback!
Reply from Huws Gray
We are glad to hear that our staff were helpful and that you enjoyed our selection of products!
Thank you for your feedback!
Amazing service
Amazing service . The price and delivery times. The drop off driver was very pleasent, polite and engaging. Thank you Huws Gray.
June 18, 2026
Reply from Huws Gray
We're so happy to hear you had such a positive experience with our service, pricing, and delivery!
We truly appreciate your kind words about our driver.
Super service and good price.
June 8, 2026
Reply from Huws Gray
We're truly happy to hear you received super service and appreciate you mentioning our good prices.
Thank you for your feedback.
Reply from Huws Gray
We're glad to hear you received a quick service and felt that our prices met your expectations.
Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.