I received a HXTN bag as a birthday present and overall the bag is excellent, however I have a quality issue with some of the stitching and have tried to contact the company to raise a quality issue.... See more
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(Order#16913) I do not recommend shopping at this store. I have placed two orders so far, the first purchase was a bag which turned out to be quite good but below expectations, while the second o... See more
Company replied
I bought a hat from HXTN on their recent sale. The item arrived pretty quick and I'm happy with the product! Good fit, solid stitching and i've received nothing but compliments my friends. I don... See more
Bag is legit, it surpassed my expectations. Good quality material and very stylish. Exactly what I was looking for! I live in the states and I think it took a bit over a week before I received it. Whi... See more
Company details
Written by the company
HXTN Supply | Street Style | Official Store | Backpacks & Accessories
Contact info
United Kingdom
- info@hxtnsupply.com
- hxtnsupply.com
2.4
Poor
120 reviews
Hasn’t replied to negative reviews
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Been trying to get hold of them for a…
Been trying to get hold of them for a few days now after my order came! And I have been ignored on email and been ignored twice on Instagram.
Got 3 hats and they look like they have shrunk in the wash, they are so small they are like children’s size.
No wonder they was £5 but I want me money back as they are so bad!
————
In reply to your reply!
20th March
I sent this email at 8:53 on the 20th
I sent you two Instagram at 21:47
21st March
Then sent one more Instagram at 8:19
I then made this trust pilot around 19.50
Then 19:52 I get a reply to my email I sent you about my hats.
Yes you have said you will take the items back even though I have taken a tag off the hat, it a nice gesture but you can’t tell me that are unsellable anymore due to not having a tag they don’t bring any value to the hat all they are is a description tag so that’s something you will be able to pop back on to the hat, if you can’t then you need to look at that system as years in retail management I never heard such rubbish!
The return cost is my bad if it says it on your T/C but I paid £17.97 for 3 hats. Will prob have to pay around £5 for postage so in the gran scheme of things it’s a big hassle for what it is.
22nd March
I did get an email from the “co- founder” saying thanks for the purchase and that was a nice touch for sure! It’s a shame they don’t fit as I was looking forward to having them and supporting a local business.
March 20, 2023
Unprompted review
Reply from HXTN Supply
Hi Dan, thank you for your feedback.
You emailed once one Monday 20/03 stating the items didn't fit.
We replied on Tuesday 21/03 with our returns instructions.
You have then replied saying you've removed all tags. We have said we will accept the return as a gesture of goodwill.
Aware you're unlikely to change your review, it's important that the facts are listed as we have acted correctly and in full good faith.
I ordered 2 caps after coming across an…
I ordered 2 caps after coming across an ad on fb. They were discounted to £5 each so thought why not its cheap enough to take a punt. They arrived today and are spot on. Great purchase and am very happy with them.
March 17, 2023
Unprompted review
Reply from HXTN Supply
Really appreciate your support Ashley! So glad you're happy with your purchase :)
I bought the digital camo chest bag
I bought the digital camo chest bag. In the pictures it looked good size but when I got it It was huge. I want to return it but on any of the emails there is nothing talking about refunds.
February 27, 2023
Unprompted review
Reply from HXTN Supply
Hi Jody, hope you're well.
I can see you emailed on 27th Feb asking for returns instructions (the same day you've written this review stating there aren't returns instructions).
We provided the returns instructions on 28th Feb, one day later.
I can see a refund has been successfully processed in the time in between.
My order take more than expected for delivery but it was worth it
I leaved bad feedback in the first time becuase the order take more time than expected to delived to this country but it was worth it, the brand is amazing the quality is much better, (only one sugestion for the owners, you can take the time to give some feedback to your clients, you can save bad unnecesary comments) | (FIRST COMMENT) --- I expended 150£ in 7 items 2 months ago and i haven’t received my order, and nobody responds my emails and neither on Instagram.
January 10, 2023
Unprompted review
Reply from HXTN Supply
Hi Luis, hope you're well.
As this order was to Brazil our delivery takes a little longer. I can see you have ordered multiple times before and checked our delivery times, which were similar on each order.
From the tracking information I can see this order was successfully delivered on 07/03.
We really appreciate your continued support and hope you enjoy your purchase.
I ordered 5 items including 2 hoodies a…
I ordered 5 items including 2 hoodies a hat, a belt bag and a carabiner clip
I received one hoodie and the belt bag but I’m missing the other items and i have received a response back via my emails or any information which is upsetting.
February 11, 2023
Unprompted review
Was sent an email about an offer
Was sent an email about an offer, clicked, and low and behold the price was double than that on the email. Emailed them and no response.
January 25, 2023
Unprompted review
Reply from HXTN Supply
Hi Mehboob, hope you're well!
Our pricing on any email offer is drawn directly from our site, live at any given time.
Local currency pricing may apply currency exchange (e.g. £1 may = $1.23 for example).
Appreciate your understanding.
Stylish with the right touch
November 9, 2022
Very amazing products
Fast international delivery
Amazing quality
Unable to figure out how to get ammo 006 on 😅 ill keep trying
Keep up the good work, maybe include a manual for people like me 😂
October 20, 2022
Unprompted review
I received very clear communication…
I received very clear communication about my order and delivery status. Item was received promptly.I will be ordering more items in the very near future.
September 23, 2022
Reply from HXTN Supply
Really appreciate this Tracey! So glad your purchase was such a smooth experience and definitely appreciate your continued support!
Absolutely superb quality
Absolutely superb quality. Excellent fit and totally fit for purpose
September 29, 2022
Reply from HXTN Supply
Thank you Tony, this is excellent to hear!
OK bag
OK bag. The straps keep loosening up in use though. Could have used betal buckles where applicable as well. Would really raise the quality of the bag.
September 5, 2022
Reply from HXTN Supply
Appreciate your feedback on this purchase. Our bags are built to last, so I have promptly passed this immediately across to our product team to action on future items.
Very poor customer service …I ordered a cross body bag for my son…
I ordered a cross body bag for my son before our holiday, it was sent out late they emailed to say due to high demand post as later than normal when I emailed to ask why it had not been sent earlier. I arrived whilst we were away on holiday since my return I have sent multiple messages as I intended to return the item no longer needed and possibly swap it for maybe a bag that can be used for school; but there as been absolutely no response this has been a very poor shopping experience and I won’t not feel comfortable to purchase items from this company again in the future. There ethos appears to be grab your money then close the door in your face zero customer service. Any company that you have difficulty contacting after purchasing is a huge red flag!!!
August 19, 2022
Unprompted review
Reply from HXTN Supply
Hi Julie, thank you for your feedback.
First and foremost we would always look to provide you with a happy shopping experience. If this has fallen short of that then we certainly do apologise.
I can see a full refund was processed on this order, so hope that an acceptable resolution was found to this matter.
Really appreciate your understanding.
will i receive my order
it's been more than a week I haven't received anything and no response from customer service by email.
July 25, 2022
Unprompted review
Good quality 👌
July 5, 2022
Items look big when u but them but when…
Items look big when u but them but when they get delivered the bags are way to small. My gray duffle bag is way to small cant fit alot of items my chest rig thats awesome i love it
July 3, 2022
Reply from HXTN Supply
Hi Hugo, thank you for your review.
All item sizing and descriptions are stated on each product page. Also, we accept returns on all items that remain in full tagged and re-sellable condition - if there are any specifics of the item you are unhappy with we would gladly assist had you reached out?
I'm very happy to hear our Chest Rig has been a success, however 2* when the item sizing is listed at purchase seems a little harsh.
If there's anything we can help with in future, please let us know.
Order never received, no response from support.
2 months delay on my order with a late help from the support..
Besides that, the product is really nice
June 14, 2022
Reply from HXTN Supply
Hi Alexis, thank you for your review.
As discussed on our emails, we are very sorry to have heard of any delay in getting you your item - as soon as we knew we immediately did our best to resolve the situation.
I'm very happy your order has now arrived and you are able to enjoy your HXTN purchase :)
It good nice wears
June 6, 2022
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