Poor description of goods cost me more money! Purchased a pump which stated in its description the flow was adjustable however what it didn’t say was you had purchase a flow controller and parts for t... See more
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I've had a few consecutive bad experiences with a few shops online (sending IOUs and random replacement items without notifying me) until I found these guys. Postage was quick, delivery even quicker... See more
Well priced quality product. Acoustic ducting used in a small recording studio. Length was longer than ordered which was useful gave plenty of extra margin. Appreciated the included jubilee clips too.... See more
First off parcel got lost so it needed replacing which was very quick an efficient. Person was very polite an did what he needed todo at his end then sent out parcel then it came next day.
Company details
Written by the company
Here at Hydroponic Centre you will find all the products that you need, the advice and anything else that we be of help to you. If you are an expert or just an enthusiast give us a call or pay us a visit. Hydroponics is the process of growing plants indoors. Instead of using soil, uses water, a growing medium and nutrient solution. You get exceptional control over nutrients, light, water, temperature and other environmental factors, allowing gardeners to optimise their growing and maximise yields, even in limited space.
Contact info
UNIT 12 East Park Trading Estate, WV1 2XF, Wolverhampton, United Kingdom
- 01902 452053
- accounts@hydroponic-centre.co.uk
- hydroponic-centre.co.uk
4.0
Great
148 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent service and delivery time
December 5, 2024
Reply from Hydroponic Centre
Hello,
We've dispatched that last week.
I can't see anything from the courier.
If the item doesn't get delivered in 48 hours, and there are no updates from the courier we consider the item lost and we will refund or replace it for you.
Could you please contact us on e-mail or phone or Whatsapp and let us know if you want a full refund or a replacement.
Have a great day,
Hydroponic Centre
Reply from Hydroponic Centre
Hi Paul,
Yes, that's all on us.
The parcel was marked as dispatched.
In the office we didn't know that there is an issue with it.
By the time, after you called, we realised what has happened actually it was quite late.
This is all on our internal comunication.
Have a great day,
Hydroponic Centre
Thanks for the professionalism of the Hydroponic centre.
Good communications with staff of the Hydroponic centre and prompt delivery of 220W of full spectrum LED lighting at a very good price.
October 8, 2024
Great service
Small problem with incorrect items being delivered, they sorted real quick, no probs. Highly recommend
September 16, 2024
Reply from Hydroponic Centre
First of all, yes you are correct, we didn't had that in stock BUT
We offered the other options we had available and we refunded you in full without delay or any other issues.
I'm sure that never in any universe stock discrepancies didn't happen, human error didn't happen, items that were damaged by mistake in the warehouse didn't happen, in your ideal world every order that was ever placed by any person was delivered without stock issues, without delivery issue...
Can you please go back to that world and stay there, because in this world, issues do happen, shortages do happen, human error does happen but we understand that and we're not ____ about it.
Top Class Company .
Absolutely Fantastic Communication..
Was contacted by phone to advise of small issue with my order super friendly and great advice.
Super fast shipping.
July 25, 2024
I’m afraid your packaging lets you down…
I’m afraid your packaging lets you down again. Received my second delivery with a damaged item again and a wrong size too. Hopefully you can supply replacements? Not had a reply yet?
Thanks
W. Shaw
July 22, 2024
Very easy to deal with very helpful and…
Very easy to deal with very helpful and delivery was on time nice and fast.
Highly recommend seller 5 star
July 17, 2024
First off parcel got lost so it needed…
First off parcel got lost so it needed replacing which was very quick an efficient. Person was very polite an did what he needed todo at his end then sent out parcel then it came next day.
July 5, 2024
Reply from Hydroponic Centre
Never expected this one star considering how much support we offered in finding the delivery in the chaotic warehouse you call a business.
You placed a decent order that had a big tent, some nutrients and a roll of sheeting.
All was dispatched the same day and was delivered the next day.
Due to the fact that we have a lot of different products we have multiple warehouse across UK (don't know how is that an issue).
You received your order from two places, but
the next day, but because there is chaos in your goods in department you couldn't find.
Yes, there wasn't any tracking sent to you automatically but after you've requested the delivery details were provided to you.
The big parcel because it came on a pallet, the pallet company doesn't offer tracking, but we had a signed POD once the delivery has been done, and the roll, that warehouse can't update the tracking since the parcel was marked as dispatched by the first warehouse.
And since when shipping from two different warehouse is an issue of the seller?
Amazon does it, all big companies do it.
If you need some help with sorting the goods in department at your place we are more than happy to offer training.
We charge by the hour and we don't give 1 star reviews if you are slow on the learning side.
Have a great day,
Hydroponic Centre
Excellent customer service from Hydroponic Centre
Excellent customer service from Hydroponic Centre. Fast next day delivery. The machine is amazing, very easy to use and clean. Would highly recommend Hydroponic Centre and the Magical Butter Machine. Thank you for an amazing Service!
June 24, 2024
I m m m I ordered arrived on time and…
The items ordered arrived on time and are of good quality. They’re perfect for the job they’re designed to do and do that efficiently and well.
July 1, 2024
All turned up on earlier then expected…
All turned up on earlier then expected and packaged well 5 stars
June 9, 2024
Order arrived quickly and products as…
Order arrived quickly and products as described happy with purchase
June 9, 2024
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