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Rated 3 out of 5 stars

Poor description of goods cost me more money! Purchased a pump which stated in its description the flow was adjustable however what it didn’t say was you had purchase a flow controller and parts for t... See more

Rated 5 out of 5 stars

I've had a few consecutive bad experiences with a few shops online (sending IOUs and random replacement items without notifying me) until I found these guys. Postage was quick, delivery even quicker... See more

Rated 5 out of 5 stars

Well priced quality product. Acoustic ducting used in a small recording studio. Length was longer than ordered which was useful gave plenty of extra margin. Appreciated the included jubilee clips too.... See more

Rated 4 out of 5 stars

First off parcel got lost so it needed replacing which was very quick an efficient. Person was very polite an did what he needed todo at his end then sent out parcel then it came next day.

Company details

  1. Hydroponics Equipment Supplier
  2. Garden Center

Written by the company

Here at Hydroponic Centre you will find all the products that you need, the advice and anything else that we be of help to you. If you are an expert or just an enthusiast give us a call or pay us a visit. Hydroponics is the process of growing plants indoors. Instead of using soil, uses water, a growing medium and nutrient solution. You get exceptional control over nutrients, light, water, temperature and other environmental factors, allowing gardeners to optimise their growing and maximise yields, even in limited space.


Contact info

4.0

Great

TrustScore 4 out of 5

148 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Plant pot saucers

Plant pot saucers. Easy to order and fast delivery. Another person has commented that they are flimsy. I wouldn't say that they are and am happy with my purchase.

June 24, 2023
Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service when I rang to say my order hadn’t arrived. All sorted out immediately with one phone call and replacements sent out. I was also extremely pleased with the products- planter saucers which are perfect for my needs and of good quality.

May 26, 2023
Rated 4 out of 5 stars

Ordered a few saucers

Ordered a few saucers, got sent the wrong size, but they ordered to resend out the right size. Unfortunately the replacement order got lost. So they refunded the cost. But overall a good experience!

May 27, 2023
Rated 1 out of 5 stars

Goods did not arrive and company did…

Goods did not arrive and company did not reply to my communications. Would not recommend.

April 15, 2023
Hydroponic Centre logo

Reply from Hydroponic Centre

Hello Margaret,

I've checked with Royal Mail and yes, they lost your order. We apologise for that.
But I've searched throut the e-mails and we couldn't find any e-mail, or WhatsApp message or anything regarding you trying to contact us.
We have a rule as a company.
If a customer doesn't get his order, or it gets delivered damaged or any other issues we offer FULL Refund or FREE Replacement.
We've done that since we started and there were no exceptions.

But we need to know if that happened.
The saucers that you've ordered, we have thousand in stock, all sizes so there is no reason for us not to send them to you.
A 1 Star review costs us more than a few plastic saucers.

So please, contact us on sales@hydroponic-centre.co.uk or on WhatsApp at 07835.177.255 and we will sort you out.

Have a great day,
Hydroponic Centre

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