Poor description of goods cost me more money! Purchased a pump which stated in its description the flow was adjustable however what it didn’t say was you had purchase a flow controller and parts for t... See more
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I've had a few consecutive bad experiences with a few shops online (sending IOUs and random replacement items without notifying me) until I found these guys. Postage was quick, delivery even quicker... See more
Well priced quality product. Acoustic ducting used in a small recording studio. Length was longer than ordered which was useful gave plenty of extra margin. Appreciated the included jubilee clips too.... See more
First off parcel got lost so it needed replacing which was very quick an efficient. Person was very polite an did what he needed todo at his end then sent out parcel then it came next day.
Company details
Written by the company
Here at Hydroponic Centre you will find all the products that you need, the advice and anything else that we be of help to you. If you are an expert or just an enthusiast give us a call or pay us a visit. Hydroponics is the process of growing plants indoors. Instead of using soil, uses water, a growing medium and nutrient solution. You get exceptional control over nutrients, light, water, temperature and other environmental factors, allowing gardeners to optimise their growing and maximise yields, even in limited space.
Contact info
UNIT 12 East Park Trading Estate, WV1 2XF, Wolverhampton, United Kingdom
- 01902 452053
- accounts@hydroponic-centre.co.uk
- hydroponic-centre.co.uk
4.0
Great
148 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Reply from Hydroponic Centre
Hello Paul,
I've checked with Royal Mail and yes, they lost your order. We apologise for that.
Things like this happen unfortunatelly when using a third party courier. For situations like that we have other backups in place. We just need to be told that your order was not delivered.
We have a rule as a company.
If a customer doesn't get his order, or it gets delivered damaged or any other issues we offer FULL Refund or FREE Replacement.
We've done that since we started and there were no exceptions.
But we need to know if that happened.
The saucers that you've ordered, we have thousand in stock, all sizes so there is no reason for us not to send them to you.
A 1 Star review costs us more than a few plastic saucers.
So please, contact us on sales@hydroponic-centre.co.uk or on WhatsApp at 07835.177.255 and we will sort you out.
Have a great day,
Hydroponic Centre
Delivery was poor
April 25, 2023
Reply from Hydroponic Centre
Yes, you are correct with that.
Again as we said on the phone we apologise for Royal Mail.
And we will either send you a free of charge replacement or a full refund.
On every Bank Holiday weekend delivery time with Royal Mail goes from 24-48 to....whatever they feel like.
It's like they are deliverying through a detour in China or something.
Please get back to us, and let us know what the preffered solution would you like.
The website was easy to navigate and…
The website was easy to navigate and the delivery was very quick. Pricing was very good indeed and there was even a nice sample / free gift in the box.
I shall be using this website again. 👍
April 11, 2023
Ordered and paid on Saturday
Ordered and paid on Saturday , nothing arrived for a week no card through letter box nothing at post office , tried calling no answer left message and nothing back , won’t use again !
April 15, 2023
Reply from Hydroponic Centre
Hello Jordan,
Technical wise we had a really bad day on Friday. Phone lines were down, we didn't got any calls, our mobile phone was left by one of our sales reps at a customer, we just got it back with a lot of missed calls and messages today.
What we offer customers that have had yours experience, first, we offer appologies. After that we have two options for you.
1. We can send you a replacement for you, free of charge.
2. We can refund you in full.
If you can contact us by e-mail at sales@hydroponic-centre.co.uk we will sort this out for you.
Have a great day,
Hydroponic Centre
Every interaction was very good
Every interaction was very good. I returned an item as I changed my mind and the refund was very quick. Excellent service all round, will definitely be using them in future.
March 19, 2023
After wrong information from Royal Mail…
After wrong information from Royal Mail about delivery
article arrived as Hydroponics said it would.
January 12, 2023
Great quick service
very happy with delivery and easy to use site
thank you
to the team at hydroponic-centre.co.uk
January 2, 2023
Happy with my order.
Delivery delayed by Royal Mail but compensated for the inconvenience. Friendly helpful staff, items arrived well packaged would use again but would prefer different delivery method.
December 9, 2022
Royal Mail problems I guess
It's hard to say but Royal Mail made the experience prolonged first item was supposedly lost in the post but the Royal Mail tracking never received it then the second package was delayed by postal strike so my project is well behind the product on the flip side is excellent and fantastic price
December 23, 2022
After initial problems with orders
After initial problems with orders, they rectified the problem and I received a couple of free bottles, very pleased eventually with their service after initial confusion. Highly recommended, I do love the stuff :)
September 22, 2022
Unprompted review
First time have ordered from this…
First time have ordered from this company and the service was excellent, arrived within slotted time would recommend and use again
September 23, 2022
Got 4 items very good price and very…
Got 4 items very good price and very fast time of delivery but when it came one of my plastic bottles was split so had the liquid everywhere but they did rap it in fragile tap so more blame the delivery people for that hence the 4 stars would have been 5 otherwise but really happy overall ☺️
September 10, 2022
Reply from Hydroponic Centre
Hello Kristina,
Thank you very much for the review.
The part that we appreciate the most, and it's because a lot of other people miss it, is the fact that you took your time to look at the packaging and had the power to discern between a poor packaged parcel, and poor handling by the delivery people.
People like you are rare so please receive our gratitude.
Have a great day,
Hydroponic Centre
Hi there a still havent got my parcel
Hi sorry are you ok to send it out again please thank you
September 8, 2022
Reply from Hydroponic Centre
Hello Kevin,
An FOC replacement will be sent out to you today.
Have a great day,
Hydroponic Centre
Great company to deal with,kept…
Great company to deal with,kept informed, only thing let it down was the delivery from royal mail,driver left it , didn't inform anyone it was there and the proof of delivery photo was the passenger foot well of his van.the receptionist found the parcel the day after under a table in reception.
August 18, 2022
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