What was an impulse purchase looked like it might not happen due to restrictions for getting the hot tub in location. The team at Take Wellness were fantastic in finding an affordable solution to ma... See more
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Although not the original supplier of my Jacuzzi, when I contacted them for service, I was offered a service call within a week vs 6-weeks from my original dealer. Engineer Sam attended today, took ti... See more
Simon was excellent, very knowledgeable and helpful. Our local dealer closed and simon is quite a drive away, i am very capable so he talks me through stuff and i order from him👍
Absolute top notch service. It was delivered and installed within 4 days or placing order. Had to take out fence panel and dismantle neighbours side gate to deliver through his garden and over his flo... See more
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Company details
Written by the company
TAKE Wellness award-winning hot tubs and swim spas combine pioneering features and exceptional quality with low maintenance to create an exceptional spa experience in the comfort of your own home. Visit our showrooms in Cheltenham and Cowbridge, to view the range of premium products, saunas, BBQ's, gazebos, pergolas and other amazing outdoor living solutions.
Contact info
Unit 2 Athelney Way, GL52 6RT, Cheltenham, United Kingdom
- 01242 228792
- info@takewellness.co.uk
- hydropoolcheltenham.co.uk
4.9
Excellent
113 reviews
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Outstanding!
Outstanding! Came to site to discuss our requirements, gave us an hour of time in the showroom, revised the quote a couple of times to meet needs, installed effortlessly and even removed our old hot tub as part of the service. Would highly recommend to anyone
March 26, 2022
Unprompted review
Reply from Take Wellness
Thank you very much for your lovely review. We are so proud of our team and very happy to hear this feedback. We will be sure to share your comments with the rest of the team.
Truly outstanding service
I have been in retail for 30+ years and I was taken back by how courteous & professional these guys were,
I broke a pipe on my hot tub & phoned numerous companies with no success of locating the part, I called Hydropool & rather than dismiss my request to buy a replacement part immediately as other companies did a gent called Simon listened, took my number, used WhatsApp to swap pictures to make sure we were both talking about the same parts, & ensure I did not waste a journey, & on my arrival just before they were closing they double checked the parts were right before processing the invoice, truly amazing customer service,
Thanks to these guys I now do not need to buy a new hot tub but when I do I will only buy from these
March 23, 2022
Unprompted review
Reply from Take Wellness
Thank you so much for your wonderful review, we are so pleased to hear that your hot tub is back up and running and really happy that we helped with that. Whenever you need us again, please feel free to contact us.
I contacted them for the first time…
I contacted them for the first time after an issue with my spa. Within an hour I had a call back and I was talked through troubleshooting, which has fixed the problem!
Brilliant service and I can highly recommend them!
March 4, 2022
Unprompted review
Reply from Take Wellness
Thank you so much for your review. We are always happy to help and so glad we were able to resolve your spa issue.
not your normal install- From the outset we were planning on…
From the outset we were planning on installing a pool in what might be termed "tight conditions", but the team have been brilliant, especially Simon - he knows his "stuff". very happy with install, not commisioned yet - but that is due to us and our conditions, looking forward to when it is complete. Thank you team HydropoolCheltenham.
February 6, 2022
Unprompted review
Reply from Take Wellness
Thank you very much for your review. we will be sure to pass your feedback onto the rest of the team and we look forward to completing your spa.
Completely reliable and fast response…
Completely reliable and fast response to Hydropool problems. Simon’s knowledge of the Spa system is awesome. His admin team are just so polite and helpful. A joy to have such Company on hand.
January 27, 2022
Unprompted review
Reply from Take Wellness
Thank you for such a lovely review. We will be sure to share your comments with the rest of the team.
The aftersales support is excellent
The aftersales support is excellent. Nothing is too much trouble. We had a problem with a broken clip on the filter cover and they sorted a replacement without any hassle.
January 15, 2022
Unprompted review
Reply from Take Wellness
Thank you very much for your review. We will share this with our aftersales team.
The service team was informative
The service team was informative, professional and very though in the work they carried providing a full service of my Aquatrainer. They provided advice relating to ongoing water quality control and identified issues that need future attention. I am very happy to recommend this organisation.
January 13, 2022
Unprompted review
Reply from Take Wellness
Thank you very much for your review. We're really proud of our service team and will pass on your feedback to them.
Good service in delivering chemicals to…
Good service in delivering chemicals to my office in town to save me driving over. Thanks
January 10, 2022
Reply from Take Wellness
Thank you very much for your review. We pride ourselves on delivering great customer service and being as helpful as possible to our customers.
VEry helpful and quick to sort the issue
Great service and were very quick to respond and help with sorting out a hottub service and clean just before Christmas - will highly recomend
December 17, 2021
Unprompted review
Reply from Take Wellness
Thank you for your lovely review! We're really glad we could help you and give your client a beautifully clean spa ready for Christmas.
Reply from Take Wellness
Thank you for your review. We're really pleased to hear that you had a good experience when ordering chemicals with us. If there is anything else you need or we can help with, please do not hesitate to reach out.
Don’t bother going anywhere else
Don’t bother going anywhere else. Hydropool Cheltenham have the best products and all the knowledge. They take pride in their work and are exactly what you need. Simon gave us really great advice about where to position our hot tub and took the time to understand what we needed. We couldn’t be happier.
November 23, 2021
Unprompted review
Reply from Take Wellness
Thank you for your review! It means a lot to the whole team to get lovely feedback like this. If there is anything else you need support with in the future, please do not hesitate to get in touch.
The whole process from Jess in the…
The whole process from Jess in the showroom who very professionally provided us with the answers to our questions, to the installation team of Simon, Nick, Matt, Steve & John, was professional and flawless. We are delighted with our hot tub, have used it every day since installation and would highly recommend Hydropool, Cheltenham for all things hot tub and swim spas. Excellent service.
October 9, 2021
Unprompted review
Reply from Take Wellness
Thank you for your wonderful review! We will be sure to pass on your comments to the rest of the team and if you need anything in the future, please do not hesitate to call us.
Great service
Really helpful, worked very closely with us all the way through the buying and delivery process (including full training on using the swim spa and follow-up help as we need it). Would definitely recommend.
October 8, 2021
Unprompted review
Reply from Take Wellness
Thank you for your review. It was a pleasure to work with you on this project and we hope you have many years of enjoyment out of it.
Highly recommend
We had a great experience at Hydropool. From initial help with choosing the best model for us, through to guidance on how to prepare a suitable space and set up for it in our garden, and finally the delivery and installation itself. We are loving the hot tub and very happy with the choice we made (having spent a long time researching and looking at many different brands and models). Everyone we spoke to was incredibly friendly and helpful and we wouldn’t hesitate to recommend Hydropool Cheltenham to anyone looking for a hot tub!
August 10, 2021
Unprompted review
Reply from Take Wellness
Thank you so much for your lovely review Sam. We're so pleased to hear that your are loving it and enjoyed your experience with us. We'll be sure to pass on your comments to the wider team. Many Thanks
Fantastic service from Hydropool
Steven at HydroPool did our 6 monthly service on our Hot Tub. Fantastic service from start to finish really reasonable price for the service you get. Left our Hot Tub clean and gleaming all ready to use again. Thank you Steven for putting the clips on for us 😊. See you in another 6 months.
August 6, 2021
Unprompted review
Reply from Take Wellness
Thank you for your fab review, we're really pleased to hear that you were happy with our service. We'll be sure to pass your comments on to Steven. Many Thanks
Pure luxury…
Pure luxury…. The installation was smooth and quick. The technician explained everything clearly and was very knowledgeable. I look forward enjoying years of relaxation and therapeutic indulgence after a hard days work.
July 31, 2021
Unprompted review
Reply from Take Wellness
Thank you so much for your review. It's great to hear you are loving your tub! I will be sure to share your comments with the wider team.
So looked after
You can buy a hot tub from anywhere, but buy one from hydro pool Cheltenham it’s like buying into a family. They are always there to help from just a settings check or to buy chemicals, plus the advise is from knowledge. Worth every penny
July 16, 2021
Reply from Take Wellness
Hi Matt, Thank you so much for your review. It really warms us to read comments like this, so I will be sure to share them with the team.
Excellent service from beginning to end…
Excellent service from beginning to end - From advising a novice to perfect in stallion and service with a smile. Thoroughly recommended
May 27, 2021
Unprompted review
Reply from Take Wellness
thank you so much for your review and thank you for recommending us!
Reply from Take Wellness
Thank you for your feedback, its much appreciated.
Great product and fantastic service
From initial enquiry through to delivery and aftercare, the Cheltenham Hydropool team have been fantastic, and couldn't do enough to help.
May 20, 2021
Unprompted review
Reply from Take Wellness
Thank you so much for your review Claire! I'll be sure to pass on your comments to the rest of the team. Enjoy your tub!
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