I mistakenly purchased two kettlebells and subsequently returned one, providing proof of receipt via DHL. Despite sending numerous emails, I have not received a response. I also attempted to contact t... See more
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See what reviewers are saying
As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... See more
Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... See more
Purchased a squat rack and few other weights and bits from HYGym. Products are good quality at affordable prices. They are a small company with limited staff and dealing with high demand, their servi... See more
Company details
Written by the company
Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.
Contact info
HyGYM Ltd, 10 Athena Avenue,, SN2 8EJ, Swindon, United Kingdom
- 0800 772 0838
- rebuild@hygym.co.uk
- hygym.co.uk
Hasn’t replied to negative reviews
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Love Hygym
Love Hygym, rapid delivery & excellent products. Really highly recommended A++++++
Dumbbell set and bench bundle
The experience was good because of all the offers that you offered and how friendly the team came across. Also how fast the equipment came to me over a the Christmas period.
Really quick and efficient
Really quick and efficient, easy to set up, only problem there was plastic that had come off the casing. Apart from that all good.
Delivery great, assembly instructions poor
Delivery was exceptional!
Instructions to put the squat rack together were way too sparse… no mention of some parts until after construction completed and would have to undo to rebuild! Annoying- but very pleased with product now constructed.
Fast delivery & great customer service
Fast delivery & great customer service. Very good value for money.
Collars
Good kit but quick release collars don't fit the bar and vinyl stickers for dumbell rack does not stick
Good timely delivery packed well and marked clearly
Great service and product …
Great communication from the beginning of order,
Very pleased with products received
Would recommend
Good communication, prompt delivery.. had an issue with a part, but after a live chat and some pictures, the problem was resolved quickly and without fuss.. would happily recommend
I purchased the HyGym multi-gym squat…
I purchased the HyGym multi-gym squat rack and couldn't be happer! Delivery was prompt, HyGym customer service was really great and the squat rack is of brilliant quality. It took 2 hrs to fully assemble. I recommend using the online instructions on the HyGym website for setting it up though, the manual it comes with isn't as good as the online version. Overall very happy with this purchase.
Outstanding in every way
This has been one of my best buying experiences ever. Daniel was great at helping me design my home gym and offered a very reasonable deal. I think the equipment itself is extremely good (even more robust than I was expecting), and the online instructions for building the squat rack were excellent. However, it is how they dealt with problems from the delivery (not their fault) that was exceptional - they took the trouble to understand what had been lost/damaged and replaced them at once. Great guys to work with and excellent products - 100% recommended.
On time delivery
Well made and constructed
Definitely recommend
Easy to order
Good communications about order and prompt delivery
Very fast delivery good product weights…
Very fast delivery good product weights bench and good communication thank you would order from again
Bought a rack and bench second hand
Bought a rack and bench second hand. A covid idea from someone who only used it once. Bargain but had 2 extension chains missing. HyGym guys sorted it out within 3 days of the phone call about it! Awesome kit.
Not great communication
When the product actually arrived it was perfect. Perfect condition. Communication wasn’t great. Struggled to get answers and took an extra £930.55 from my credit card which was never confirmed what/how/why? But was refunded once brought to their attention.
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