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Rated 1 out of 5 stars

I mistakenly purchased two kettlebells and subsequently returned one, providing proof of receipt via DHL. Despite sending numerous emails, I have not received a response. I also attempted to contact t... See more

Rated 1 out of 5 stars

As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... See more

Rated 5 out of 5 stars

Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... See more

Rated 5 out of 5 stars

Purchased a squat rack and few other weights and bits from HYGym. Products are good quality at affordable prices. They are a small company with limited staff and dealing with high demand, their servi... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.


Contact info

3.2

Average

TrustScore 3 out of 5

193 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love Hygym

Love Hygym, rapid delivery & excellent products. Really highly recommended A++++++

January 29, 2023
Rated 4 out of 5 stars

Delivery great, assembly instructions poor

Delivery was exceptional!
Instructions to put the squat rack together were way too sparse… no mention of some parts until after construction completed and would have to undo to rebuild! Annoying- but very pleased with product now constructed.

December 21, 2022
Rated 4 out of 5 stars

Collars

Good kit but quick release collars don't fit the bar and vinyl stickers for dumbell rack does not stick
Good timely delivery packed well and marked clearly

December 9, 2022
Rated 5 out of 5 stars

Would recommend

Good communication, prompt delivery.. had an issue with a part, but after a live chat and some pictures, the problem was resolved quickly and without fuss.. would happily recommend

December 6, 2022
Rated 5 out of 5 stars

I purchased the HyGym multi-gym squat…

I purchased the HyGym multi-gym squat rack and couldn't be happer! Delivery was prompt, HyGym customer service was really great and the squat rack is of brilliant quality. It took 2 hrs to fully assemble. I recommend using the online instructions on the HyGym website for setting it up though, the manual it comes with isn't as good as the online version. Overall very happy with this purchase.

November 7, 2022
Rated 5 out of 5 stars

Outstanding in every way

This has been one of my best buying experiences ever. Daniel was great at helping me design my home gym and offered a very reasonable deal. I think the equipment itself is extremely good (even more robust than I was expecting), and the online instructions for building the squat rack were excellent. However, it is how they dealt with problems from the delivery (not their fault) that was exceptional - they took the trouble to understand what had been lost/damaged and replaced them at once. Great guys to work with and excellent products - 100% recommended.

November 21, 2022
Rated 5 out of 5 stars

Bought a rack and bench second hand

Bought a rack and bench second hand. A covid idea from someone who only used it once. Bargain but had 2 extension chains missing. HyGym guys sorted it out within 3 days of the phone call about it! Awesome kit.

October 4, 2022
Rated 3 out of 5 stars

Not great communication

When the product actually arrived it was perfect. Perfect condition. Communication wasn’t great. Struggled to get answers and took an extra £930.55 from my credit card which was never confirmed what/how/why? But was refunded once brought to their attention.

September 30, 2022

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