Hyperoptic Full Fibre Broadband Reviews 51,242

We have had no issues since moving to Hyperoptic. It's quick too. The service when we first joined was excellent

Richard 13418! What a gent. Quick and painless, efficient and very professional. Wasn’t here for more than 10 minutes, everything is up and running as expected. Give the man a raise!

Great customer service from Haider Hashmi - efficient, friendly and professional

Great experience and service. Alec Lennon installed for me this morning - did it quick and efficiently. The connection is top. 10/10

Nicola was knowledgeable, had excellent communication skills and was very helpful. Waiting time was also very good.

10/10 customer service !

Stefan Pesic was great help understanding and helping to solve the problem. Others could not help like he did.

Danka was really helpful in getting me setup for my move. It's always very efficient to be in touch with the support team.

I had internet problems for two weeks that I couldn't solve, but today I met an employee named Nikola who helped and resolved everything. Thank you very much for your patience and time.

very short wait to speak on the phone with customer services. Nikola is a very polite efficient and helpful representative.

I was having activation issues over the weekend, which were frustrating. This morning (Monday) they seemed to be resolved, so I was just checking in to see that that was confirmed, and that I didn't have to re-check or wait for another confirmation.
I spoke to Vasilije O, who ran a quick diagnostic check, and confirmed that things should be fine.

I had such tremendous support from Hyperoptic. Nikola Lepen helped me every step of the way with connecting an extender to improve signals in all parts of the house, and kept in regular touch to check that things were ok. Kind, supportive, considerate. I think Hyperoptic is great!

Great service , the engineer was amazing with great customer service , very professional and did the installation in perfect time.
Thank you

Hi , Teodora Pavlovic provided an excellent customer service.

I had my cutoff date to give my notice, and end-up doing so due to lack of customer service.

However, I got a text message to call customer service and due to Teodora’s excellent customer service, I end up staying with HyperOptic rather to leave and have another broadband provider.

Teodora Pavlovic, reverted a bad customer service in to something positive and made feel a valuable customer.

Vasilije Was very friendly and got me set up in minutes on a Monday morning - brilliant customer service!

Top service on Sunday at 8:24pm
My best friend wouldn't be this quick to respond!

Thanks guys!

Djordje was very helpful in resolving an issue on Hyperoptics' end regarding my order. He was by-far the most helpful agent I have spoken to regarding my query. Thanks Djordje!

Aleksa was a brilliant help, spoke to her to provide help during a difficult financial time and she helped me out with options to still have my service online.

Avoid.

I lived in a property where Hyperoptic was already installed. The service was poor — speeds were consistently below what was promised.

Later, the landlord was exposed in an HMO-related case and tenants were evicted. Hyperoptic initially confirmed that if there’s evidence the landlord was involved in the issue, they can close the account without penalties.

I reached them and provided formal evidence — including documents from a court legal bundle, signed by the council — clearly showing the situation. Despite this, they refused to even review it because of 'GDPR' concerns, despite being court level evidence from the same address.

Communication has been inconsistent: one thing said over the phone, another in writing.

Instead of resolving the issue, I’ve been left dealing with follow-ups and pressure, while the actual evidence is ignored.

Overpriced, unreliable service, and very poor complaint handling. I rather don't have no service at all than their service.

I called them on a phone and tried log a complaint over email, I tried explain how bad situation was, I was ignored.

Really great company, been with them for few years now and wouldn't change due to the friendly staff, speedy help (when needed) and great Internet. Dealt with Mia this time who helped get me onto the correct contract to for my renewal due to me being on benefits so couldn't be happier

It was super easy to transfer my account to the new flat. Stefan Rancic helped me get all details sorted on the phone call, and within an hour I already had a great internet connection in my new property. Highly recommend Hyperoptic and their customer support services.