Speedy!! Helpful and courteous too. This is both during the contract arrangements on the phone and then the installation engineers. Always keeping us informed ☆☆☆☆☆ First class. Our actual use o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The gentleman that I spoke with had a non hurried approach, unlike most others of his ilk. He explained all relevant points and kept his word on what would be, where applicable, coming up in the next... See more
Company replied
Unfortunately the service wasn’t automatically reconnected after I requested an account change, but now I see that was because of account activation procedure. After I called and spoke to Ksenija... See more
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Vikas Nair immediately responded to my call and came round to make the connection. We were all done in 20/25 minutes. He recommended the package based on our needs. He made sure the computer and the t... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Hyperoptic Full Fibre Broadband
Written by the company
To find out more about Hyperoptic, and to see our latest offers, please click on the button below.
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Why Hyperoptic?
Written by the company
- We're in your corner
- Hyperoptic was founded in 2011 to shake up the broadband market, and we're proud to be in our customers' corner. Unlike some services, we deliver full fibre connectivity. And that means a hyper fast, hyper reliable connection. Ready when you are.
Not sure about switching to Hyperoptic?
We'll give you 30 days to decide.
We’re so confident you’ll love our service that we’ll give you 30 days to decide.
Not for you? You can cancel within your first 30 days with no exit fees – and no hard feelings.
Can’t get fairer than that.
Contact info
174 Hammersmith Rd, W6 8DA, London, United Kingdom
- 0333 332 1111
- support@hyperoptic.com
- hyperoptic.com
Time for a broadband break-up?
4.7
Excellent
51K reviews
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Worse experience ever
They are rubbish with installation process taking over 2 weeks. I am still not activated and keep saying cable needs to be repaired. Lazy and just talking no action.
They only talk but can't even fix the issue for me as a customer. They very bad during the installation process and delaying so much. I don't recommend coming to them, as they very slow and not bothered at all.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Sorry to hear that it is your experience, Habil.Expect to get update in the follow up ticket that you have with us, and we promise to delivery by the commited date.
Vanja D
Vanja D, He helped me with all my questions and gave me great support in terms of connectivity. Thank you.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Yurii. We are glad Vanja answered all your questions and supported you so well with your connectivity. We will be sure to share your thanks with him.
I wanted to take this opportunity to…
I wanted to take this opportunity to thank Pierre and Uma who helped us get hyperoptic internet and address all our worries of not wanting the router in our front bedroom (as multiple engineers said this was our only option!) The engineer (Uma) did a seamless job with the cables and managed to get the router in the middle of the house near the kitchen (so the signal goes both ways with no issues, we don’t even need to use our repeater). Thank you so much and for anyone looking to switch, we highly recommend speaking hyperoptic first so you can see how this switch would best fit for your house and needs!
April 24, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Sonia, this is a brilliant one to read. We are so glad Pierre took the time to listen to your concerns and that Uma found a smart, seamless solution to get the router exactly where it worked best for your home. Clean cabling, great signal, and no repeater needed is a real win. We will make sure both of them see your lovely feedback, and thank you for the strong recommendation 😊
Great and instant support
Aleksandar Jovanovic was great! Instant support, was very helpful with what I needed!
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Chady. We are glad Aleksandar provided instant and helpful support. We will be sure to share your praise with him.
So impressed with the professionalism…
So impressed with the professionalism from the engineer Brandon Lawrence who installed the WiFi and was incredibly helpful in answering all questions and ensuring a clean and efficient installation at my property. He went above and beyond to deliver an exceptional service. Would highly recommend!
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Fantastic to hear this, Amelia. We are glad Brandon delivered such a great service and went above and beyond. We will be sure to share your praise with him. Thank you for the recommendation.
they picked up really fast
they picked up really fast, and when I asked for an extender, they offered me a couple if necessary. Really cheery and helpful
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, James. We are glad the team picked up so quickly and offered extra extenders when needed. Cheery, helpful service just as it should be 😊
Mihaela Cesnak customer service was…
Mihaela Cesnak customer service was great and very helpful throughout. The only downside, and the reason I’m not giving 5 stars, was the phone wait time. It took about 35 minutes to get through to someone, and since I had to call during working hours it was quite disruptive, with the whole process taking close to an hour. The issue was eventually resolved, but it involved a fair bit of troubleshooting along the way.
April 24, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thanks for the honest feedback, Fernanda. We are glad Mihaela supported you well and helped get everything resolved. We appreciate you flagging the wait time and will review this to improve the experience going forward 🙂
Vasilije Was super friendly
Vasilije Was super friendly, patient and could tell he actually cared to fix out WiFi problem.
I’ve had an interaction before on the chat where the person was super rude and ended the chat, where as my interaction with Vasilije was completely different and restored my opinion of customer service with hyper optic!
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thanks for sharing this. We are really glad Vasilije took the time to listen, showed genuine care, and got your WiFi sorted. We are also sorry about the earlier chat experience you mentioned and will investigate that, but pleased Vasilije helped restore your confidence in our customer service 😊
regarding renew of contract
Auto generated email regarding renew contract is not customer friendly. Lucky Sonja Spasovki approached me and offer solution immediately after I filed change of provider. She is helpful and patience, willing to understand what’s the issue and give right suggestions. Thanks for her work
April 24, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thanks for sharing this, Feather. We are glad Sonja stepped in quickly, showed real patience, and offered a clear solution when it mattered. We will make sure your praise is shared with her 😊
Katarina Hadzic was very helpful and…
Katarina Hadzic was very helpful and professional and offered me an excellent broadband deal, fast and reasonably priced.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Oleg. We are glad Katarina was professional and secured you an excellent, fast, and great value deal. We will be sure to share your praise with her.
Reply from Hyperoptic Full Fibre Broadband
We are also big fans of our Richard, Khairul. Thank you for the 5 star review.
Today we had an engineer visit
Today we had an engineer visit. He did the job perfectly well. So kind, so knowledgeable. We were very satisfied. Many thanks to this person.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Ira. We are glad the engineer delivered such knowledgeable and kind service and that everything went perfectly. Many thanks for sharing your satisfaction.
A Lack of Clarity from the Customer Support Representative
There was a lack of clarity from the customer service representative when handling an early renewal offer.
After accepting the offer, I received a series of confusing emails the following day. One email in particular thanked me for my time and stated it was a pleasure to help, but provided no confirmation that the offer had actually been applied to my account.
After seeking clarification, the customer support representative confirmed that the offer had been applied and advised that a confirmation email had been sent. However, I did not receive this email.
I then asked for the confirmation to be resent, but was advised to check the contract details via My Account.
Poor.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thanks for explaining this, Christopher. We are sorry for the unclear communication after your renewal and understand how frustrating conflicting or missing emails can be. We will investigate how the confirmation was handled and review the guidance you were given.
Exceptional service
I spent more time in the queue than it took Nenad Adamovic to solve my problem, literally for under 5 minutes!
He was friendly, efficient, and sorted everything straight away with no fuss. Exceptional service, Nenad is a real asset to the team!
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Ralitsa, this says it all 😄 Spending more time waiting than fixing is not a bad trade at all. We are really glad Nenad jumped straight in, kept it friendly, and had everything sorted in minutes. We will absolutely share this praise with him, he is indeed a real asset to the team.
Reply from Hyperoptic Full Fibre Broadband
Thank you for sharing this, Samantha. Looking forward to providing you with the service.
Support online was amazing
Support online was amazing, Sonja Arsovic made it very easy to sort the problem and gave me a great new deal. I recommend everyone.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Ahmet. We are glad Sonja made online support so easy and helped secure a great new deal. We will be sure to share your recommendation and kind words with her.
The operator answered quickly and asked…
The operator answered quickly and asked the right questions, the problem was solved quickly, everything was fine.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Olegs. We are glad the operator asked the right questions and got everything resolved quickly and smoothly 😊
Sandra Baros called me to give me a…
Sandra Baros called me to give me a great offer. Really appreciated her help.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Leo. We are glad Sandra reached out with a great offer and made the experience so helpful. We will be sure to share your appreciation with her.
Great service start to finish
Great service start to finish, really impressed with the service. Engineer was really efficient, calling ahead the day before to confirm time was ok etc. Tidy workmanship, professional and personable. Thanks Mark.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Andrew. We are glad Mark delivered such a professional install and kept you well informed throughout. We will be sure to share your praise with him 😊
Great customer service
Great customer service. A speedy response and no hanging around in live chat whilst the agent handles numerous enquiries at once.
April 27, 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Glenn. We are glad the response was speedy and that the live chat felt focused and efficient. Thanks for sharing your experience.
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