Hyperoptic Full Fibre Broadband Reviews 51,267

Very helpful

Speedy installation, polite and efficient team with Jamal Ali and Moustafa Collier, and internet up and running quickly. Thank you for the help!

Good service by Atif — he was helpful, and left his number in case I had any difficulties in the future. I ended up having difficulties because the maintenance team of my building accidentally damaged the fibre optic cables. Atif helped to arrange the remediation, despite not being directly involved

Pleasant and straightforward customer sevice. Perfect

Aleksa was really helpful and understanding. Great staff and great service

Speedy service for both booking and installation from David (13093) and Nathan (13109), great lads and helpful with any queries and questions.

Nemanja was extremely helpful and provided clear information throughout. This made for an extremely smooth experience.

The installer (Gerry 13061) was very knowledgeable and helpful with assisting in both visits, very attentive and tidy with the work. Would definitively recommend based off this interaction.

Janko Djukic really helped me with the activation of my broadband. Great customer service and an asset to the company. 10/10

Dean 14539
Very happy with service kept me updated with everything and phoned night before to arrange it all come out and fitted it it no time brilliant service

I recently had Hyperoptic installed and I couldn’t be happier with the experience.

The installation was carried out by David (engineer 13093), and he was absolutely excellent from start to finish. He arrived on time, was friendly and professional, and clearly explained everything he was doing throughout the process. The installation itself was smooth, efficient, and completed to a really high standard.

David took great care to ensure everything was set up perfectly, tested thoroughly, and that I was happy before he left. It’s rare to come across such a knowledgeable and customer-focused engineer—he’s a real credit to Hyperoptic.

The service is now running brilliantly, and the whole experience has been stress-free thanks to his expertise.

Highly recommend Hyperoptic, and especially David if you’re lucky enough to have him as your engineer!

Srdjan Krstic helped me extend my contract at a good price. He was quick, professional, and courteous. I recommend him.

Just got it installed, smooth process, including them ending my previous service and paying cancellation costs. My installer, Martin Forde, was excellent, went above and beyond to ensure the cable was hidden externally to satisfy my, no doubt, annoying demands as to where I wanted the hub in my flat!

Spoke to Strahinja about my bill and was sorted within minutes...Highly recommend Hyperoptic.

Installation was well done, very neat and no mess. Everything was explained well and broadband was up and running before engineer left. A+++

I've been with Hyperoptic for the last 5 years. One of the reasons I'm happy with them is that everything runs smoothly — the service works well and customer service is efficient and fast. These days, saving time is key.
Most recently, I dealt with customer service representative Mihaela Cesnak, who resolved my issue very quickly. That is much appreciated.

Milos was a great help today, they resolved my issue appropriately and fast! Thank you again.

I thank Suzana Djokic for the quick talk leading me to stay and renew my contract with Hyperoptic. She was very nice and convincing.

Nikola L was extremely helpful and friendly when I called customer support. Response times were fast and prompt, a very professional customer service team.