HyperSpace Paignton Limited Reviews 

15
TrustScore 2 out of 5

2.2

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Company details

  1. Children's Cafe
  2. Bubble Tea Store
  3. Cafe
  4. Coffee Shop
  5. Indoor Playground

Written by the company

Café with under fives soft play and small world play. Regular Parent and Child group sessions We serve Tea, Coffee, Milkshakes, Bubble Tea and a range of snacks. Our shakes can be dairy free. Our custom built soft play playframe is a three level design, specifically made for your little ones enjoyment. Mums, Dads, Grandparents are welcome to join in too! We are a cafe with a small play area. the area is bigger than many expect with a capacity of 20+ children. We welcome adults to play and engage with their children. Soecialising un children aged 5 and under, means that your little ones wont have bigger children pushing them around. Our playroom is protected by two gates, with just one exit and entry point, ensuring you know where your children are at all times. We are a small, family run facility. Safety is our number one focus. We are continuing our chemical cleaning of the entire room daily, following our COVID sterilising processes.


Contact info

2.2

Poor

TrustScore 2 out of 5

15 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(15)

1 review in the last 12 months

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Rated 1 out of 5 stars

Yesterday I went into this cafe my 4…

Yesterday I went into this cafe my 4 year old was desperate to use the toilet. As it’s a cafe with children’s play area I never expected the response I had from the owner for my daughter using the toilet.
The man said excuse me have you purchased anything from our cafe ( I hadn’t even had chance to as my daughter was about to wee herself) I explained no I hadn’t. To then be very rudely told I should have asked for permission to use the toilet.
I apologised and explained my daughter really needed to go, the man wouldn’t accept my apology and continued to embarrass me by belittling me infront of customers and sarcastically told me my children must be very proud to have a mother like me. The man made me feel very intimidated and also scared my children. I’m absolutely disgusted by his behaviour

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

An oasis. Good and friendly.

There is always a friendly welcome. Truly, both Mike and Leslie make certain their customers feel at home. They are good and caring host. There coffee is the best in town and the place is very popular. I asked Mike if I may leave a review and he gave me your address

May 9, 2023
Unprompted review
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Thank you for the review & kind words. We love having you visit

Rated 5 out of 5 stars

Lovely little café!

Lovely little café owned by a local couple and their adorable pooch! My favourite café in Torbay, always great to go in to such an accepting, warm, friendly atmosphere and have a chat with the staff! Absolutely love Hyperspace, have been a frequent visitor over the past two years and its always a pleasure!

April 20, 2023
Unprompted review
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Thank you for the review Nate, we love seeing you too!

Rated 5 out of 5 stars

Train Play Session

We visited for the train play session. There was so much for them to play with my son loved it. The staff are so friendly. They couldn’t do enough for you. Will definitely be back.

April 11, 2023
Unprompted review
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Thank you for the review, we are glad you and your little one had a great time.

Rated 5 out of 5 stars

2.5 year old toddler and 10 day old baby

Today I took my 2.5 year old toddler and my 10 day old baby. Firstly, the Caramel hot chocolate is 2nd to none ( i definitely recommend it for the sugar boost of keeping up with a toddler, not to mention now the weather is getting colder). As it was our first time the owners took the time to show us the play equipment and to my surprise there is even a baby area suitable for my 10 day old full of lots of lovely sensory activities and lights. This meant while my toddler was able to independently play on the soft play ( as it is thankfully for under 5s) without me worrying about older children taking over the space or being to overwhelming for my child, he also had the option to play with lots of different free play toys too ( something i haven't experienced at many soft plays) this meant his attention was held for longer as he had so much to keep him occupied. My baby son really enjoyed the lights and as a new mum this space really helped me feel like I had balanced their needs nicely as there was something for both of them. Extra bonus points for the fact it is central in town and also very clean ( some soft plays lack this aspect). We will definitely be back, regularly.

October 4, 2022
Unprompted review
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Reply from HyperSpace Paignton Limited

Dear Charlotte, than you for visiting, and for taking the time to leave a review. Honest feedback helps business & customers alike.
We are delighted you all had a great experience and look forward to seeing you all again. And yes we love 😍 our hot chocolate too 😏

Rated 4 out of 5 stars

Soft play and cafe for under 5,s

A soft play and cafe ,friendly staff,clean , but the soft play area is very small and suitable only for under 5's having said that at least it avoids over enthusiastic older children clambering about around little ones ,so that's a plus ,my grandson enjoyed it and I think found the smaller space less overwhelming ,some of the customers were regulars and the husband and wife team who own it ,clearly have experience with children ,warm friendly place ,I would visit again .

April 2, 2022
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Thanks Odette for your review. Yes we are only for under 5's. Our equipment is specifically designed for them and their growth and development.
Our customers, like you, enjoy the fct there are not larger children running around, and they can be seen at all times

Rated 5 out of 5 stars

Lovely central spot

The place is spotless and there is so much variety for different age groups. The owners are very friendly and welcoming and seem really passionate about baby and child development. They have even put thought into dietary requirements for dairy free etc in the cafe. We’re really looking forward to returning! Also - Boba tea for the win

September 22, 2022
Unprompted review
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Hi Elaine, thank you for your review. It is appreciated, we look forward to seeing you again.

Rated 5 out of 5 stars

Lovely play centre for our 19 month old…

Lovely play centre for our 19 month old to explore and he absolutely loved it! Would have stayed even longer if we let him. Bubbles given out when leaving were a nice touch, and good coffee for adults too!

September 8, 2022
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Hi Zoe. Thank you for leaving a review. Love to see you again soon!

Rated 5 out of 5 stars

Brilliant soft play!

My daughter loves it here, has hugely helped with her confidence and the owners are so lovely. Clearly care a lot about their jobs and children’s development and always there to talk to. Changing faculties are always working and clean. Hyperspace is our favourite soft play.

September 18, 2022
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Hi Leah, thank you for leaving a review, it is appreciated. We love having you and your little one visit too!

Rated 5 out of 5 stars

My daughter always has a great time at…

My daughter always has a great time at Hyperspace. The owners are brilliant. The boba teas are amazing

August 30, 2022
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Hi Zoe, thank you for the review. More boba waiting for you ;)

Rated 5 out of 5 stars

Me and the kiddies love it here

Me and the kiddies love it here, there's something for everyone. Even my particularly fussy 8 year old keeps asking when we can go back to the "fun place with the Mario kart" 😆

September 1, 2022
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Reply from HyperSpace Paignton Limited

We love mario carts too, Thank you for the review

Rated 5 out of 5 stars

My daughter (4) loves it here

My daughter (4) loves it here
We have been going since it opened and she still enjoys every visit. Great selection of drinks for both children and adults. Friendly owners.

September 10, 2022
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Reply from HyperSpace Paignton Limited

Hi Kelly, Can you believe its been almost 2 years! thank you for leaving a review, it means a lot. see you soon.

Rated 1 out of 5 stars

Dirty! First and last time here.

First and last time here.
Found staff to be extremely rude, the place is very small - the photos you see online are deceiving. The place was very dirty - doesn’t look as though it’s been cleaned in months and some toys were broken.
Booked an hour time slot but only stayed 20 minutes.

September 16, 2022
Unprompted review
HyperSpace Paignton Limited logo

Reply from HyperSpace Paignton Limited

Thank you for your review.
You raised several points, and we would like to respond to them.

We are sorry you felt a team member was rude to you. When you arrived (12 minutes early), you passed a queue of 4 customers, opened a gate and entered a secure area without a team member knowing who you were. We control who enters the play area for security and child protection reasons. We had to challenge who you were and what you were doing there. At no point did you offer your SMS booking.

You actually stayed just under 40 minutes, not the 20 you claimed on your review.

Your experience on arrival seems to have impacted your whole visit.
Broken toys. We check all items daily and did this after reading your review. The only thing we found not working was an electronic drum, which someone had switched off.
Cleaning. Yes, the two spills of hot chocolate were disappointing. We try to clear spills as they happen. Occasionally some get missed.
The wooden bead table was not dirty but discoloured.
On the green items, yes, there was dust. This item is under an open window that backs onto a railway used by steam and diesel trains. Unfortunately, even missing one clean here looks poor. We keep our windows open as continued COVID protection for all our customers.
We clean all equipment daily. We chemically clean the room each night using a fogging system and the same chemicals as intensive care units. Our sterilising is more robust them many of the local doctors' practices! Indeed almost every other review backs this.

At no time in your visit did you raise your concerns to a team member. If you wish to revisit (for free), please get in touch with us, as your stated experience is not one we want any of our customers to have.

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