Hyperstech Reviews 

3,617
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Y'know, mrwhostheboss made a vid about this once but he had to take it down cuz your lawyers. this is all a deep scam and you guys are making fake ads, cheap junk you call products and a whole web of... See more

Company replied

Rated 1 out of 5 stars

1 star is too much !!! Misleeding advertisements and long waiting for your products and then you will get cheap junk; especially not something you ordered. With complaints they will not give y... See more

Company replied

Rated 1 out of 5 stars

When you see this company or any other company with a similar website or an exact copy purchase page with just the product and some other thing change, it's a scam. I ordered their Uphone but it never... See more

Company replied

Rated 3 out of 5 stars

Money refunded Aug 4th. Thank you. Invoice 98d096661a9a26 Trying to contact this company to cancel an order I made yesterday (Monday 1st). No response from 2 emails. Current 110 mins wait on ch... See more

Company replied

1.3

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TrustScore 1.5 out of 5

4K reviews

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1.3

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Rated 1 out of 5 stars

They are a dishonest company

They are a dishonest company. After taking out the money from your account they will send you a tracking number that never works.! Don't ever work with them.

May 22, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hi Mohsen,

We are sorry to hear that you have not received your order yet.

Kindly be informed that the package is shipped from our end.

You can check the updates from the tracker given below -
https://t.17track.net/en#nums=LZ870233750CN&fc=190113

Please wait for the default delivery time of your country to get the order.

For further queries, you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Regards,
Jennifer

Rated 1 out of 5 stars

Look out!! HypersTech.

HypersTech, He sells toy drones for over $100. Look out !!

May 20, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello,

We want to inform you that we have built our drone with better quality and material as customer satisfaction is always the number one priority for us.

We care for your hard-earned money and would never want you to face any kind of inconvenience with the product.

If you have additional questions, you can contact our support team by email at care@urpurchase.com, calling - +44 20 3808 9234

Regards,
Molly

Rated 1 out of 5 stars

These people are crooks I order a drone…

These people are crooks I order a drone a month ago and still wait,and they send me and tracking number that never works, a bunch of thieves.

May 18, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello,

We want to apologize for the experience you have had with the order.

We have forwarded your request regarding the problem to the appropriate department.

You will receive an email from them shortly. Please be assured that we will do our best to help you out.

For further queries, you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Warm Regards,
Jennifer

Rated 1 out of 5 stars

These people are here to con you. Do not buy anything.

Do not buy from these people. They will rip you off. Bought a drone with spares and of course the spares were not there. Contacted them and they said I could have a refund,but after getting asking how much I will get back. I was informed it would be less than I paid for them. I said in that case I will have the spares sent over. They then proceed with a refund I have not asked for. This is a con Do Not Buy anything from theses people. It is just your typical cheap Chinese rubbish. Stay clear.

May 13, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com

Kindly give us a chance to address your concern and provide the best possible resolution to you.

Warm regards,
Jennifer

Rated 1 out of 5 stars

Es un fraude este producto

Es un fraude este producto, no te mandan lo que anuncián. Después de haber pagado recibes 15 días despues el modelo M1825-01, que no es ni parecido a lo que anuncian, tiene un objetivo de solo 18 aumentos por un campo de visión de 25º que lo hace inmanegable a pulso. El trípode no aguanta el peso del telescopio con el móvil, desiquilibrándose fácilmente. Casí con el zoom de mi móvil iPhone consigo unas fotos parecidas sin necesidad del telescopio que te mandan desde China (basura china). Mi recomendación: no comprarlo, es un fraude denunciable a las autoridades.

This product is a fraud, they do not send you what they advertise. After paying you receive 15 days later the M1825-01 model, which is not even close to what they advertise, has a lens of only 18 increases for a 25º field of view that makes it unmanageable by hand. The tripod does not support the weight of the telescope with the mobile, becoming unbalanced easily. Almost with the zoom of my iPhone mobile I get some similar photos without the need for the telescope that they send you from China (Chinese garbage). My recommendation: do not buy it, it is a fraud reportable to the authorities.

May 12, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hola,

Queremos informarle que se necesita cierta información sobre el pedido para encontrar los detalles en nuestra base de datos. Se le solicita que comparta el número de factura de su pedido, el nombre completo y la dirección de correo electrónico que utilizó al realizar el pedido en care@urpurchase.com para que podamos verificar el problema y ayudarlo adecuadamente.

Para más consultas, puede comunicarse con nosotros al +44 20 3808 9234 o enviarnos un correo electrónico a care@urpurchase.com.

Un cordial saludo,
Molly

Rated 1 out of 5 stars

Esto es una estafa y además son unos desvergonzados

Esta ha sido mi contestacion a la oferta que me hace estos timadores:
Dear Sirs,

It is incredible that, after ripping me off, you offer me a 5% discount on something that you sent to me instead of what I bought.

It is also incredible that I, who are the scammed, have to look for a company to send back the product you sent to me.

The right thing, providing you were serious people, would be that you would take care of sending someone to pick it up the product you sent to me and return me back the money I paid. Or send me what I bough to you.

Therefore, that is what I expect from you to do. Meanwhile I will continue to report your scam in all possible forums including any association of internet sellers who can be considered injured by scamators like you, because after this experience, any of their buyers will not buy again.

Best Regards. Rafael Pastor.

May 6, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hola rafael

Queremos disculparnos por la experiencia que ha tenido con el pedido.

Hemos enviado su solicitud al departamento correspondiente y, después de la verificación, iniciarán el proceso de reembolso.

Recibirá una confirmación por correo electrónico cuando el reembolso se procese por nuestra parte.

Para más consultas, puede comunicarse con nosotros al +44 20 3808 9234 o enviarnos un correo electrónico a care@urpurchase.com.

Un cordial saludo,
Molly

Rated 1 out of 5 stars

I ordered a the x100 ZOOM SHOT PRO lens…

I ordered a the x100 ZOOM SHOT PRO lens only to recieve an APL-T18ZL X 18 LENS .
This company if based in China does a lot of damage to the reputation of the country and international transactions via the web.
They use different names -apparently not the real ones- in the customer service team and it appears that their entire advertisement is a scam
stay away from them.!

May 3, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey Moshe!

We want to apologize for the experience you’ve had with the order.

Please be informed that the wrong product delivered to you because of the shipping team's mistake.

We have initiated the process of refund from our end.

The process will take a maximum of 72 hours to refund the amount. You will get a confirmation via email when the refund is processed from our end.

If you need help, you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Warm Regards,
Molly

Rated 1 out of 5 stars

Drone

I also backed out of a purchase without clicking on confirm payment,a guy phoned me 2 hours later and asked why my card was declined I told him after reading the advert carefully it wasn't for me and would he please cancel the order but some how the money was taken out of my account even after I had informed my bank to stop the payment. I had 2 emails from them in which they said they would stop payment but the money had already been taken from my account this all happened over the course of 3 days so it shows how determined they were to take my money AVOID THESE PEOPLE AT ALL COST.
I have just received email informing me I have been refunded.

May 3, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey Gerald!

We are sorry for the inconvenience caused to you

This is to inform you that the site might be facing some technical issues at that time so the issue occurred. Kindly be informed that we have refunded your amount as per your request.

You can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Warm Regards,
Jennifer

Rated 1 out of 5 stars

Fraudsters will steal your money without authorisation

Backed out of a purchase without clicking on buy then they tried many times to steal money from my bank account!
Absolute fraudsters! Thieves!
Steer well clear of this company based in china
Bad news

Edit/reply yes because my bank blocked you as you'd tried 7 times to take money from my account for a purchase I did not make!
It seems barclays and many other banks know all your tricks

April 27, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello Richard,

We are sorry about the unpleasant experience you have encountered.

Please be informed that we have not received any amount from your end. If any amount is deducted from your account by us, then you can email us the details at - care@urpurchase.com. We will provide a best resolution to you.

For further queries, you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Warm Regards,
Molly

Rated 1 out of 5 stars

ZoomShot Pro - No Delivery

I ordered the Zoom Shot Pro and didn't get the order at all. The site promised a delivery within 15 days. The tracking number indicates that the product arrived to a delivery centre, but no details as to which company handles the deliveries. Contacted their customer support by chat and was instructed by Kristina (probably not a real name) to check with my nearest post office. But I live next to more than 5 postal offices. Later on Kristina apologised and claimed that it went to another courier company and that I should get in touch with them and I did. But off course that company didn't identify the tracking number I have provided as it uses a different format. I complained and was given an apology by Kristina followed by a promise to re ship the order. It has been 23 days since I ordered the product. It seems like this company uses a statistical method through massive online advertising, receiving lots of purchases with very poor service. Check real reviews first before you buy. I will however wait a few more days before sending a formal letter to the Chinese Chambre of Commerce in my country complaining about this company and it's methods. Such practices gives Chinese businesses a very bad name. Chinese authorities don't take lightly such practices and someone will pay the price! If the product arrives I will submit a review comparing it to the claims and features included in the video this company uses to promote it online. So that way I will give this company a chance to prove their product quality and commercial honesty. After reading other reviews it seems like some products are not as advertised.

April 23, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please give us a chance to evaluate the situation and investigate the concern so that we can provide the best possible resolution to you.

We will get in touch with you soon via email.

For further queries, you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Regards,
Molly

Rated 1 out of 5 stars

I also was naive to believe the little…

I also was naive to believe the little CoolAir is good.I bought it to my 90 years old mom.
When I picked up the delivery from a store, the man there told me-Good luck. I asked him why he’s saying it- So he answered that he got one and it doesn’t really work. And he was right. Water are cooling out, and not really cold air. It’s as you will do- foouuuu with your lips. I emailed them several times that i want to send it back and get my money back.
Each time they gave me another strange address - half in Chinese .
Finally they send an address in Germany. It cost me half the price of the cool air just to send it -but I wanted my money back. After a long time ... the package returned back to ...me!!
. Wasn’t a real address!!
No refund of course. So I paid 1.5 of the price and all i can do is throw the Cooler to garbage!!Around 140$!
I won’t recommend buying from them.

April 22, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey Ayala!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com

Kindly give us a chance to address your concern and provide the best possible resolution to you.

Warm regards,
Jennifer

Rated 1 out of 5 stars

completely false advertising.

completely false advertising.
the product in advert and the price charged for a A+ product but when delivered it is swapped out with the cheapest CHINESE crap imaginable... some of the components were not the box. SCAM do not waste YOUR money. calls to the "customer service" centre on UK number is pointless as the Indian or Pakistani chap on the line cares less about your problem and more about him getting respect from irate customers! if you don't want to deal with upset customers... then don't steel their money!!! Taking this further with local authorities and You Tube where this scam is being advertised

April 20, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello Johan,

We are sorry about the unpleasant experience you faced.

We request you to please share a picture that indicates all the items that you have received including the package by email at care@urpurchase.com.

Please be assured that we will try our best to assist you in this case.

If you have any further questions, our support team can be reached at +44 20 3808 9234 by calling or send us an email to care@urpurchase.com.

Warm regards,
Molly

Rated 5 out of 5 stars

I GOT MY REFUND FROM HYPERSTECH

I got 5 drones eachine e58 at 238£
I was not happy as the first 2 were defective after crashing..
I asked for a refund
They told me to return the 3 good drones and i would get a full refund.I did..
I read the reviews here and started pancaking
I checked my bank account this morning
I GOT MY REFUND FROM HYPERSTECH

April 12, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello,

We are happy to hear about the experience.

Keep shopping with us!

If you have any questions, you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Warm Regards,
Molly

Rated 1 out of 5 stars

I ordered ZoomShot Pro

I ordered ZoomShot Pro
And I got mobile phone telescope
you can not see a thing.
Missing part to connect to phone.
I was very disappointed.
It cost a lot of money.
I wanted to return the product- It costs as much as the product to send the package back.
Sorry I did check here before.
Ayelet

I got the money back.
Thanks
Ayelet

April 6, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey Ayelet!

We are sorry about the unpleasant experience you have encountered.

Kindly send the shipment back to us in the same address that is mentioned on the package.

Please indicate with a receipt, the tracking number and the delivery company promptly at - care@urpurchase.com also add the Trustpilot reference number 606c969af85d7508704bad6a in your reverting email.

Once you share the details with us, we'll proceed further and refund you the purchase amount.

For further queries you can reach out to us on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Warm Regards,
Molly

Rated 1 out of 5 stars

Scammers!

Scammers!
Ordered the zoomShot pro with some extras for 100$ and got a lesser model called APL-T18ZJ that worth 20$ and said that I should send them the product back to them so that they will return me my money. i asked them why they continue to sell an item that they don't have in stock.

answer and my new letter

I paid 100$
70$ for item
30$ for warranty, plastic body and platform
I didn’t receive it
The item I received cost’s 20$ in all famous site’s
Please return me 80$ or send the item I paid for without extras
I think it cover you ‘’mistake’’

From: Customer Care
Sent: Tuesday, April 6, 2021 12:52 PM
To:
Cc:
Subject: Re:[## 1103013 ##] Inquiry about invoice a4136784a22cda

Dear Customer,

We want to apologize for the experience you’ve had with the order.

This is to inform you that we can provide you a maximum discount of USD28 if you are ready to keep the order.
Please let us know if you are consentient with the discount or not so that we can proceed accordingly.

Once again, we apologize for the inconvenience and thank you for your understanding as we need your cooperation regarding this matter.

Regards,

Molly
Customer Support Team

April 5, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey there!

We want to apologize for the experience you’ve had with the order.

We have forwarded your request to the concerned department and after verification, they will initiate the process of refund.

You will get a confirmation via email when the refund is processed from our end.

If you have additional questions, you can contact our support team by email at care@urpurchase.com, calling - +44 20 3808 9234
Our phone and e-mail support is available 24 hours a day.

Best regards,
Jennifer

Rated 1 out of 5 stars

I ordered a drone 7 months ago and…

I ordered a drone 7 months ago and received no item or refund. Approximately £80 stolen from me. When you contact them, they send a wonderful reply saying that your money will be refunded in the next few days - or asking you for invoice/order number etc., which you will have given them on several prior occasions when vainly trying to get some satisfaction. I am a pensioner and the intended purchase was for a Christmas gift which should have brought pleasure but instead caused upset and hardship for me. Just watch the response to this review - I will be told for the umpteenth time that my money will be refunded and to keep an eye on my account over the next few days - I have done, since last November! And for the umpteenth time they will ask for order details! Such a waste of time. Can no-one do something about this firm? It's disgusting that they just steal money from folk and get away with it! I'm looking forward to seeing the wonderful response to this.....

April 5, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey Enid,

Your negative experience worries us a lot.

We want to inform you that the amount has already been reimbursed by us. Since you have not received it, we will investigate the problem and help you with the best possible solution.

For further questions, you can contact us on +44 20 3808 9234 or email us at care@urpurchase.com.

Greetings,
Molly

Rated 1 out of 5 stars

Scammers!

Scammers!
Ordered the zoomShot pro for 70$ and got a lesser model called APL-T18ZJ that worth 20$

April 3, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello Ofir,

We want to apologize for the experience you’ve had with the order.

We have forwarded the request to the shipping department regarding incorrect product delivery. You will be receiving emails from our side.

We will try our best to resolve the matter soon.

You can also contact our support team by email at care@urpurchase.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.

Regards,
Jennifer

Rated 1 out of 5 stars

I am waiting 2 months for delivery of a…

I am waiting 2 months for delivery of a anti-snoring device and pillow, nothing received, do not use this site.

April 1, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hey Ronan!

We are extremely sorry for the delay.

We have forwarded the problem to the appropriate department. We will update you as soon as the shipping team will update us with the latest tracking details.

Please be assured that we will do our best to help you out.

For further queries, you can reach out to our support team on +44 20 3808 9234 or send us an email to care@urpurchase.com.

Regards,
Jennifer

Rated 1 out of 5 stars

Zoom shot pro

I should have read this on Trustpilot! I too order Zoom shot Pro. And got a sheap telephoto lins that I could have buyed from local store for less than 20 euro. See if I can get the money back! Or else I will see it as learning money. Will not recomened Hyperstech. They have big trouble with the logistic or they are fraudly.

March 30, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech

Hello,

We want to apologize for the experience you have had with the order.

We have forwarded your request regarding the problem to the appropriate department.

You will receive an email from them shortly. Please be assured that we will do our best to help you out.

If you have additional questions, you can contact our support team by email at care@urpurchase.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.

Sincerely,

Catherine

Rated 1 out of 5 stars

Pure scam am calling my visa to get my…

Pure scam am calling my visa to get my money back

March 28, 2021
Unprompted review
Hyperstech logo

Reply from Hyperstech


Hello,

We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.

Also confirm the following details:

1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.

Kindly share these details with us by email at care@urpurchase.com

In your email, include the Trustpilot reference number 6000db37755dc107e87e4aeb

If you have additional questions, you can contact our support team by email at care@urpurchase.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.

Sincerely,

Catherine

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