Hypertech Reviews 283

I bought a Drone X Pro from this company which, when it arrived, eventually, turned out to be a very cheap nasty piece of rubbish a really bad FAKE, just about every good point on the advertising video is missing from this piece of junk. The drone works in a very basic way, a way that a drone costing far less money would offer and it only works then if the phone app is used, limiting the use to inside a building. Having clearly stated what I think of the drone I now come to the remote control which is appaling, I spent a number of hours with it in pieces trying to get it to work, it's manufacturing quality is like something out of a Christmas cracker, truly dreadful, care off sticky pads and a large amount of profanity I eventually got it to work though I cannot see it lasting for long. Oh by the way if you expect to get a unit with a micro card slot for picture storage and a camera that can be rotated for horizontal and vertical photographs, and a bag to keep it in, none of these items exist. Basically you will be spending your money on rubbish, don't do it, learn from my missfortune please.

First of all - Trustpilot is referring to hypertech.com [US] whereas all the reviews here are referring to Hyper Sls Ltd shop.hyper-tech.co (e-mail: @hyperstech.com) [CN].
Apart from the fact that trademarks and patents are a fairly unknown concept in China, business practices are also not compatible with western standards. This is reflected in the reviews here.
I expect that the few positive ones have been produced by hyper-tech employees.
I ordered a Drone X Pro with spare propellers and travel case in early October 2018. I paid an amount of EUR 163 via PayPal. Three weeks later I received an e-mail with a tracking number of a package destined to Italy (not my country). I enquired by e-mail and received a message saying "We deeply apologise for the abnormal delay. Your order has already been shipped from our side and it should be delivered in a week as per the tracker." I received a new tracking number which 17Track could not find in the system. One month after placing the order I received a mail from Justine - stating that I should wait 7 more days. Two months after placing the order and threatening to send my lawyers after them, a certain Catherine from the "Customer Support Team" provided me with a new tracking number - this time for a shipment to Belgium (not my country) and advised me to contact the local post office. I went there but, as expected, they could not find the tracking number in their system
So finally, after almost 3 month of fruitless exchange of e-mails I contacted PayPal and filed a claim against Hyper Sls Ltd to get my money back. This process took a little over a week and I had my money back.
From now on, before ordering anything on the internet from a company I do not know I am checking the Reviews on the Web and if there are more than 20 % "Bad" marks I stay away from this outfit.
It does not matter whether the company is doing this because they are crooks or because they do not know how to operate an internet business - it ends up being a waste of time and money.

I received a ECOHEATS which does not work - I have been advised to send back to ESTONIA - WHY?? this will incur another additional cost of approx. £30 when the return address on the parcel states Feltsham in England

I have already paid for 2 adaptors - to prove the item does not work …. I am paying £35 for the joy of receiving and returning a faulty item absolutely ridiculous

Hypertech clearly advertise alleged happy customers - they should also publish negative reviews or at least explain to customers before they buy that faulty unused items are expensive to return

I am very annoyed and can ill afford this charge - I bought the unit to save money !!!!

Hi i bought a Drone x pro off Hypertech it arrived in good working order but i have crashed it and need a spare part, so i emailed Hypertech to ask them can i order spare parts and the only answer i got back was sorry to inform you we don't sell spare parts!
So i have emailed them again asking them where can i buy them from but still have not had a reply.
Poor after sales service if you ask me.

Hypertech.com; Hyper sls ltd; droneX pro...a ne pas acheter!!!!!!
Et ben oui grosse arnaque...j'ai quand même reçu les 3 drones xpro mais impossible de prendre des images, impossible de le connecter à un téléphone ou écran...et les 3 ont les même défauts.
Leur site web est une addition de mensonge.
Pas de garantie, pas de retour SAV, pas de réponse à tous mes demandes, documentation en anglais et très succinte et surtout incompréhensible...mauvaise traduction.
Drones vendu 3 fois leur prix.
Bref des gens qui "volent"...très bien.
Hypertech.com; Hyper sls ltd; droneX pro ... do not buy !!!!!!
And yes big scam ... I still received the 3 xpro drones but impossible to take pictures, can not connect to a phone or screen ... and the 3 have the same defects.
Their website is a lie addition.
No guarantee, no return service, no answer to all my requests, documentation in English and very succinct and especially incomprehensible ... bad translation.
Drones sold 3 times their price.
In short, people who "fly" ... very well.

I bought a dronex on line at the end of October.
7 days later I checked on the progress of the delivery and sent a mail querying why it’s as taking so long. I was told that it could take up to 30 days to deliver. I then waited and at the end of the 30 days queried again and was told that it could take up to 45 days to get delivered.
I have still not refined the dronex after paying for it online..., this is daylight robbery.
They should be offering to refund me.
I sent another mail last week enquiring about the progress and am still waiting for a reply. My tracking number is: 180665