Hytal Kitchens Reviews 136

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What can I say about Hytal kitchens apart from absolutely amazing 🤩!! From start to finish they have been incredible. Mick is a genius & a genuinely lovely guy, there’s nothing that can’t be done &... See more

Company replied

Rated 5 out of 5 stars

Our friends recommended Hytal Kitchens to us. We visited the showroom and discussed different options with Annabelle who gave us some excellent advice without being pushy. Nothing was any trouble to A... See more

Company replied

Rated 5 out of 5 stars

Am absolutely delighted with my refurbished kitchen. Hytal will provide as much change as you want without pressure to do more.A pleasure to deal with a company who immediately respond to enquiries an... See more

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Rated 5 out of 5 stars

We are very happy with our new kitchen, the whole thing went according to the plan we had been given. The Hytal team were all professional and tidied up each day,as much as was possible, which w... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Fitted Furniture Supplier
  4. Kitchen Furniture Store
  5. Kitchen Remodeler

Written by the company

Kitchen and Bedroom supplier of fitted kitchens and bedrooms to trade and retail clients. Services include planning, design and installation. Showroom based in Morley, Leeds with ample free car parking. Book your FREE consultation at our showroom and start creating your dream kitchen or bedroom!


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Would recommend

Hytal were excellent at arranging all the trades people attended on time. Everyone who came did a great job.
If we had any issues or queries these were sorted immediately. The finished kitchen is beautiful. I would recommend them to any one.

February 28, 2023
Unprompted review
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Reply from Hytal Kitchens

Thank you Tracy for the lovely review!

Rated 5 out of 5 stars

Excellent service from start to finish.

I have been really impressed by the service I've received at Hytal. Everything ordered was present in perfect condition. Delivered on time as wanted. Annabelle and Steve have been great over email, responding quickly and helpfully. The fitter,David and the glassman fitter , Mark did a fabulous job and highly recommend. Thanks Hytal, you are deserved for 5 star service

February 14, 2023
Unprompted review
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Reply from Hytal Kitchens

Thank you Alison, we hope you enjoy your passion for cooking in your beautiful new kitchen!

Rated 5 out of 5 stars

Fabulous Kitchen and Wonderful service!

The service was fantastic. I am so happy with my new kitchen. The fitters (Richard Pamment & Chris) did a great job. Ver hard working, cleaning up every night before leaving. I will recommend Hytal to anyone that wants a new kitchen or bedroom. I'd like to also mention Annabelle was a tremendous help in choosing the colours and materials. She is so knowledgable, friendly and helpful. Thank you Hytal

February 6, 2023
Unprompted review
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Reply from Hytal Kitchens

Thank you for your lovely comments and returning to us for your kitchen update after the initial installation over ten years ago!

Rated 5 out of 5 stars

Very Happy Customer

Great service from start to finish. Very helpful and knowledgeable in the showroom. Delivered on time and fitted well. Lovely quality, I am supper happy with my bedroom. I have used Hytal twice before and would definitely recommend them.

January 4, 2023
Unprompted review
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Reply from Hytal Kitchens

We love returning customers and we're so glad you're pleased with your new bedroom! Many Thanks, Hytal Kitchens

Rated 5 out of 5 stars

Hytal deliver again - top drawer (no pun intended)

This is the second fitted bedroom we have had from Hytal, fantastic experience all around. Sales staff friendly, knowledgeable and helpful, through to installation guys the same. All went to plan and we are extremely pleased with our new quality bedroom refit. I can highly recommend Hytal.

January 12, 2023
Unprompted review
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Reply from Hytal Kitchens

We love returning customers and we're so glad you're pleased with your new bedroom! Many Thanks, Hytal Kitchens

Rated 1 out of 5 stars

Discusting treatment of returning customer.

Can only write this review after court case today, went back to Hytal as my first kitchen was excellent so you go back to what you know, wish i had never bothered and it's all down to the fitter Craig M, Hytal sent. I asked Hytal to send someone to look at the kitchen as I was not happy due to the state of the upstands, then I noticed the work top and sink were damaged after complaining to Hytal asking for someone to come and see this kitchen,they said that all 3 worktops would need replacing and the upstands, so again in January 2022 I had to have part of my kitchen taken out,(did not expect this) after another few days the kitchen was back in, but now with other issues caused by the fitter I had to keep complaining as each time the fitter came back to do the so called snagging reports he made a complete mess again,I did ask for a new fitter but was told no one will touch someone else work by now I think Hytal were sick of me phoning e-mailing, then the extractor they fitted was dripping water back into my pans( I was told to use my pan lids) they finally replaced the extractor 6 months later,the fitter left a big hole in my wall and after I phoned Hytal to tell them to get this fitter out of my house as I was not standing for this no more,so had to seek legal advice, I had to make applicaion for court. Which all together has taken 14 months for me to have to wait to try and get Hytal to take responsibility,all I wanted was a kitchen that I had paid for. Im so glad I took photos from start to finish as Hytal started to claim the fitter was not down to them they sent him, blamed me for doors not been flush, waste pipes been cross threaded, I could go on. Yes I won in court and can now sort my kitchen out. HYTAL this did not need togo this far, when someone complains believe your customer dont make them out to be liers, now you have court case against you all for sake of a few quid. I might have a few issues to sort out in my kitchen, but that's nothing to what its cost you.
Update - By the way if anyone wants proof i do have, phone call logs,even though i didnt use in court, also photos and proof of e-mails, also you did know about the issues , and the reason it was 4 days as you say is becsuse,it was weekend and Annabelle was on leave monday as it states in the e-mail i recieved off her. also regarding the money, i wasnt bothered about it was the princible of you taking responsability. Regards Julie Milner

January 28, 2022
Unprompted review
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Reply from Hytal Kitchens

Dear Julie Milner,
I am sorry that we could not meet your demands and expectations in this instance and to clarify your damaged worktops were reported 4 days after installation completion with what appeared to be a dent near the sink and window area. As the cause of the dent could not be ascertained after 4 days of being installed we agreed to replace the worktops as a goodwill gesture. After completion of the worktop re-fit you complained that the fitter had caused further issues. A Director of the company visited your property with the fitter and a snagging list of minor remedials was compiled with the work carried out the following week (January 2022). We have no record either verbal or via email recorded from yourself that the snagging was not completed to your satisfaction to May 2022. As you are fully aware, the extractor was replaced in May 2022, 6 months after the initial installation due to the fact that the one you originally chose was unavailable from any suppliers in the country due to supply issues at the time your kitchen was installed. You did however, at that time agree to a free upgrade extractor which, after had been installed you complained you didn’t like and it dripped water from excessive steam. We referred the issue to the manufacturer on your behalf who confirmed that the extractor was working as it should be and that you should use pan lids when cooking as when demonstrated your complaint pan lids were not used. The first we were made aware of any court action was when you made a claim through the online small claims court for £2,000 which you subsequently reduced to £1,200 after receiving a hand-written unverified estimate from a third party person. This was despite the fact that the complete installation of your kitchen amounted to £1,000 in the first instance. In relation to the hole in the wall due to the change of extractor, we offered to have this made good however, you did not respond to this offer. As a company we had no option but to defend our position in the civil court of your list of snagging which we had not been made aware of in the first instance either by phone or email? and ultimately accumulated to minor snagging issues amounting to a total of £75 that the judge in this case awarded you, not £2000 or £1200 you originally tried to claim! I can assure you that had you made us aware of the “minor” snagging issues that you claimed in court which were to replace the sink u-bend, re-align fridge door, re-fix cooker hood and re-seal the upstands as you had removed the sealant yourself we would have made good without hesitation. Hytal Kitchens has been trading for over thirty years and have an excellent reputation for service and product quality as our reviews clearly demonstrate. As a family business we pride ourselves on customer service and strive to exceed our customers expectations at all times which, unfortunately on this occasion we have not. I am sorry that you felt the need to take the matter to the small claims court as we would have happily carried out the minor snagging works had we been given the opportunity.
Kind Regards
Joanne Best & Michael Williams
Diretors.

Rated 5 out of 5 stars

Having received fabulous service from…

Having received fabulous service from Hytal when we had a new kitchen a couple of years ago we knew where to go for replacement wardrobe doors, once again we are more than happy with the service we have received and love our completed bedroom.
Thanks to Annabelle and Steve for their help.

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with hytel kitchen

Very happy with hytel kitchen, very polite and clean, always turned up on time would recommend hytel kitchen to anyone

December 12, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you Emma for the lovely review!

Rated 5 out of 5 stars

Hytal is an excellent company.

We had a great experience right from the start to completion of our kitchen. Annabelle was really helpful throughout the whole process. She is friendly and client focused. She is very efficient in coordination of fitting team as well as the other tradesmen needed. Steve who does the plans is really good and checked everything with us. Everything ran smoothly and to plan. Richard the fitter has done an excellent job. We are so pleased with our new kitchen.He works so hard and his work is very high standard. I would highly recommend Hytal as a company.

November 14, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you Susan for the lovely review!

Rated 5 out of 5 stars

We got our kitchen fitted from Hital in Morley very pleased…

We got our kitchen fitted from Hital in Morley from day one we were at ease with the showroom manager Annabelle Walker she told us there was no pressure to look around and no pressure if we did not go ahead with what we chose she would not be ringing us and she gave us plenty of time to make up our minds she kept her word .Once we decided on the kitchen we had chosen she kept in touch to make sure everything we chose was right and if we were unsure she would change anything for us .The workmen were all very very good from the person that ripped out all the kitchen out then the plasterer plumber electrician radiator fitter to the kitchen fitter and splashback fitter they had mostly all worked for Hytal for about 20 years and as one finished a job the next workman came the next day until all the work was done and each day the van driver came and took all the rubbish away he was excellent nothing was too much trouble for him .If anyone is wanting a kitchen fitted we highly recomend Hytel in Morley and as for Annabelle her after sales was very good she followed everything though to the finish the units are top quality the worktops and splashbacks perfect A&Y

October 19, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you Yana for the lovely review!

Rated 5 out of 5 stars

Well done and thank you Hytal

All the team have been very professional, friendly and helpful.
The fitters were very hard working and respectful whilst working in our home.
A few pieces of the bedroom furniture were slightly damaged. These were quickly reordered and then replaced, just causing a slight delay in the final completion of the works.
We are really pleased with the furniture.
The Hytal team have just completed fitting out the last of our four bedrooms. A recommendation in itself!

November 3, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you Karen for the lovely review!

Rated 5 out of 5 stars

Once again another fabulous job…

Once again another fabulous job completed by Hytal.
My existing Hytal wardrobes we’re given a makeover to bring them more up to date in a new soft grey. From design planning with Annabelle to the fitting with Richard the transformation was seamless. I’ve used Hytal for all my bedroom furniture & wouldn’t hesitate to recommend. A lot cheaper than other companies but with the personal touch & superb quality.

July 25, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you for the fantastic review!

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

All of the team at Hytal are 100% professional & the service is absolutely outstanding. The fitted wardrobes they supplied are of a very high quality & look stunning. From looking around the showroom to all the work being completed, every process was delivered efficiently & stress free. Thank you so much!

October 10, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you Diane for the review!

Rated 5 out of 5 stars

Great from start to finish

Hytal were excellent from start to finish. Their sales and administration team were quick, efficient and very professional. I was put at my ease in their showroom and at no stage ever felt like I was being 'sold to'. The installation process was on time, clean and well managed. I'm very happy with my new wardrobes.

August 10, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you so much Steve for the fantastic review!

Rated 5 out of 5 stars

Kitchen Refit

We received absolutely amazing service from Hytal from start to finish during our kitchen refit. From the first showroom visit to signing up for it to the rip out and refit happening, we were kept informed the whole time and we had regular courtesy phone calls from the showroom to check we were happy with how everything was progressing. We now have our dream kitchen and we couldn’t be happier. Hytal project managed the whole process and arranged the dates with each individual tradesman needed for the job. We really didn’t have to do anything and the personal service is what sets them apart from the larger chain kitchen companies. I couldn’t recommend them enough.

July 20, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you for the lovely review!

Rated 5 out of 5 stars

Highly recommend Hytal!!!!!

We have just had our second Hytal kitchen installed in a new house, as we sadly had to leave our previous Hytal kitchen behind, and I have to say that the service has been amazing! Customer service is 100%, tradesmen have been 100% fantastic workers, clean and tidy ( yes even the plasterers!!!!) and above all, lovely people to have in your house. I would recommend Hytal over and over again!!!!

July 18, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you for the lovely review!

Rated 5 out of 5 stars

We are absolutely in love with our…

We are absolutely in love with our wardrobe from Hytal. They are of such a high quality for an unbeatable price! The fitters were very friendly, tidy (cleared up all the rubbish and took it with them) and very precise making sure the end result was perfect. When choosing the wardrobes Annabelle was amazing helping us choose the correct colour, style and even the best handles which go with the design. She was always there to answer any questions I had. Overall hytal is an amazing company and I couldn’t recommend them enough! Thank you so much and I look forward to my utility room been fit next month! Charlotte and Jordan

July 15, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you for the lovely review!

Rated 5 out of 5 stars

Excellent service and quality!

Excellent service and quality!! 3rd wardrobe installation completed by Hytal. Excellent service and advise from start to finish. 100% recommended. Will use again when I'm ready for something else. Xx

July 13, 2022
Unprompted review
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Reply from Hytal Kitchens

Thank you for the lovely review!

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