Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
JUST AMAZING customer service. What a joy to receive very prompt replies, and lovely correspondence. I was returning an item that simply didn't work in the room I had bought it for AND Chloe could not... See more
Company replied
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake and ordered two of the…
I made a mistake and ordered two of the same print! When I inquired about a return they responded immediately and issued a refund d with kind words. THIS IS CUSTOMER SERVICE! So appreciative for amazing companies out there still prioritizing customers!
November 25, 2025
Reply from Fy!
Hi Shannon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could assist you quickly and make the experience a positive one.
It means a lot to us that you appreciate our customer service, putting our customers first is always our priority. We really value your support and kind words!
Kind regards,
Fy! Team
The item is still not showing as shipped
The item is still not showing as shipped only pending via the link provided.
November 25, 2025
Reply from Fy!
Hi Tim,
Thank you for your review and for letting us know about this. We sincerely apologize for any inconvenience caused and want you to know that we take this very seriously.
I can see that our customer service team has already assisted with your query, but please don’t hesitate to reach out if you need any further help, we’re always here to support you.
Kind regards,
Fy! Team
Reply from Fy!
Hi Kelly,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your duck picture. 🦆💛
We really appreciate you sharing your experience and hope to delight you with more prints in the future!
Kind regards,
Fy! Team
Reply from Fy!
Hi Denise,
Thank you so much for your review! We’re delighted to hear you’re happy with the quality and that your order arrived quickly. We truly appreciate your support and hope to see you back for more artwork soon!
Kind regards,
Fy! Team
Gorgeous prints
Gorgeous prints - very good quality. Slight delay in despatch due to technical issue - but was kept informed which was much appreciated.
December 1, 2025
Unprompted review
Reply from Fy!
Hi Anita,
Thank you so much for your lovely feedback. We’re thrilled to hear that you’re happy with the quality of the prints.
We really appreciate your understanding and patience regarding the slight dispatch delay and we are glad that our updates were helpful.
Thank you for choosing Fy!
Kind regards,
Fy! Team
Great customer service
The FY! Customer Service team were very quick to respond to my issue, arranged a replacement and kept me informed at all times.
November 25, 2025
Unprompted review
Reply from Fy!
Hi Mandy,
Thank you so much for your kind feedback. We’re delighted to hear that our customer service team was able to respond quickly, arrange a replacement, and keep you informed throughout the process. We aim to provide the best service for our customers.
We truly appreciate you taking the time to share your experience and your support means a lot to us.
Kind regards,
Fy! Team
Great customer service!
Amazing and fast customer service even on Black Friday!
November 28, 2025
Unprompted review
Reply from Fy!
Hi Sophie,
Thank you so much for your fantastic review! We’re delighted to hear that you received amazing and fast customer service. We really appreciate your support!
Kind regards,
Fy! Team
Very friendly quick and good service
November 28, 2025
Unprompted review
Reply from Fy!
Hi Shayna,
Thank you for your feedback! We’re so pleased to hear that you found our service friendly, quick, and efficient. Your support means a lot to us, and we hope to welcome you back again soon. :)
Kind regards,
Fy! Team
Excellent experience
Excellent experience, beautiful prints and wonderful customer service,especially Chloe. Will definitely buy again.
November 27, 2025
Unprompted review
Reply from Fy!
Hi Claire,
Thank you so much for your lovely feedback! We’re thrilled to hear that you had an excellent experience and that you’re happy with the prints.
We truly appreciate your support!
Kind regards,
Fy! Team
Fantastic customer service
My poster was left on the doorstep in the rain by the delivery company and was water damaged. I emailed Fy on Sunday evening, sending photographs to show the problem. By 8am Monday morning I had a reply from Chloe. She had already arranged a replacement for me and it arrived today, Thursday. Communication and customer service has been fantastic. I am really impressed with Fy and I love my poster.
November 23, 2025
Unprompted review
Reply from Fy!
Hi Steve,
Thank you so much for taking the time to share your experience with us. We’re truly sorry that your original poster was left in the rain and arrived damaged, but we’re very glad we were able to resolve this quickly for you.
It's wonderful to know that you’re happy with your poster.
Thank you again for your understanding and support. We really appreciate it and look forward to welcoming you back to Fy in the future.
Kind regards,
Fy! Team
Recieved only 1 of the framed prints I…
Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy.
I did and after an initial query via chat, Chloe from Fy contacted me by email and within days, my missing print was despatched, no quibble, no arguing.
Their products and customer service are fantastic and I will be purchasing from them again in the future
November 21, 2025
Unprompted review
Reply from Fy!
Hi Karen,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying your framed print and that our Customer Service team could assist quickly to get your missing item dispatched.
We truly appreciate your kind words about our products and customer service, and we look forward to welcoming you back for future orders!
Kind regards,
Fy! Team
Kudos to customer service!
I received an item that was damaged in transit but the customer service was excellent, things got sorted very quickly.
The product is good quality, I would suggest reviewing your packaging process, placing a picture in a cardboard box, no other protection could have been avoided if protected better.
November 27, 2025
Unprompted review
Reply from Fy!
Hi Anita,
Thank you so much for taking the time to share your feedback. We’re really sorry that your item arrived damaged, but we’re glad to hear that our customer service team was able to resolve the issue quickly for you.
We truly appreciate your comments regarding the packaging. Your feedback has been noted and will be shared with our team as we’re always looking for ways to improve and better protect items during transit.
Thank you again for your understanding and for highlighting both your experience and the product quality, it means a lot to us.
Kind regards,
Fy! Team
The excellent picture arrived promptly!
The excellent picture arrived promptly as described. Well packed and undamaged.
November 10, 2025
Reply from Fy!
Hi Ian,
Thank you so much for your feedback! We’re delighted to hear that your picture arrived promptly, well packed, and in perfect condition.
We truly appreciate your support and hope you enjoy your print!
Kind regards,
Fy! Team
Love these fun prints
Love these fun prints. I have multiple prints around my house. This particular order,I added one too many of a print. Emailed to see if I could remove. Order was already started. But Fy was generous to refund for the extra print. Fast communication. Great service. Now I can order more prints!!
November 23, 2025
Unprompted review
Reply from Fy!
Hi Rachel,
Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying your prints.
We really appreciate your kind words about our communication and service, and we’re thrilled to hear you’re excited to order more prints. Your support means a lot to us!
Kind regards,
Fy! Team
Fabulous company
Quickly delivered, Items came packed well. small issue dealt with quickly & solved. Great communication will definitely be purchasing again from this company
November 21, 2025
Unprompted review
Reply from Fy!
Hi Debbie,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived quickly, was well packed, and that any issue was resolved promptly.
We really appreciate your kind words about our communication and look forward to welcoming you back for more orders soon!
Kind regards,
Fy! Team
The three stars for Chloe
The three stars are for Chloe on customer service. She delt with my problem, very promptly and I was issued a refund straight away.
The print however, I give zero stars, as the one that showed up, was totally different to what I ordered. It also looked like a blurry photocopy. So rather going through disappointment again I requested a refund.
November 22, 2025
Unprompted review
Reply from Fy!
Hi Emma,
Thank you for your review. I'm really sorry that the quality of the print was not as expected. We will make sure to have our production look into this.
I'm pleased that my customer support team was able to assist you and resolved your query. We're constantly working to improve all aspects of my service, including our shipping, quality of our products and handling processes. Your feedback is invaluable.
Thanks again for your understanding and for taking the time to share your experience.
Best,
Team Fy!
Really great customer service
Really great customer service! There was some confusion with the payment from my PayPal account (entirely my fault, I have two email addresses). When I reached out for help they were very quick to respond, and answered my inquiry pleasantly and quickly. I'm very pleased. Thanks Chloe!
November 22, 2025
Unprompted review
Reply from Fy!
Hi Wendy,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
We take great pride in my team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
Best regards,
Team Fy!
Fy!s customer service is a breath of…
Fy!s customer service is a breath of fresh air! An initial online chat question was followed up by an email (wow! Email) , and attentive , informative, speedy responses to my queries. Looking forward to my purchase
November 21, 2025
Unprompted review
Reply from Fy!
Hi PMC,
Thank you for the wonderful review! I'm delighted to hear that you were pleased with our customer service.
At Fy!, providing excellent support is a top priority. I believe in going above and beyond to assist customers like you. Your satisfaction is incredibly important to me.
Thanks again for the kind words!
Best,
Team
Very happy poster on time
November 6, 2025
Reply from Fy!
Hi Patricia,
Thank you so much for taking the time to leave such a kind review. I really appreciate your feedback.
It means a lot to me to hear that you're having a positive experience.
Best regards,
Team Fy!
Excellent quality of prints …
Excellent customer service with prompt replies to emails when I had a query on my order.
I have used this company for a few years now as the range and quality of prints are excellent.
November 19, 2025
Unprompted review
Reply from Fy!
Hi Linda,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
I take great pride in my team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
Best regards,
Team Fy!
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