Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
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Reviews shaping this summary
JUST AMAZING customer service. What a joy to receive very prompt replies, and lovely correspondence. I was returning an item that simply didn't work in the room I had bought it for AND Chloe could not... See more
Company replied
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Beautiful and well-packaged prints
Beautiful and well-packaged prints. My only down point was the long time freight, but the customer service replied to me within minutes when asking about my delivery.
I would recommend to others and would buy again.
November 7, 2025
Unprompted review
Reply from Fy!
Hi Livia,
Thank you for your review. I'm really sorry to hear that your order much longer than expected to be delivered.
I'm pleased that my customer support team was able to provide a positive resolution for you. I'm constantly working to improve all aspects of my service, including our shipping and handling processes. Your feedback is invaluable.
Thanks again for your understanding and for taking the time to share your experience.
Best,
The Fy! Team
Great choice of prints
Great choice of prints, framed for you if you wish, and really fast delivery.
November 3, 2025
Reply from Fy!
Hi Gail,
Thank you so much for the wonderful review! I'm thrilled to hear that you're happy with the choice of print, our framing options and delivery
Providing a high-quality product is our top priority, and your feedback lets us know we on the right track. I appreciate your support!
Best regards,
Team Fy!
Amazing business
Easy to shop, great value, timely delivery, beautiful products and amazing service. It sounds too good to be true, but in my experience anyway, it's not. 12/10
November 10, 2025
Unprompted review
Reply from Fy!
Hi M Efron,
Thank you for the fantastic review! I'm delighted that you are satisfied with the quality of our products.
We put a lot of effort into ensuring Fy! meets the highest standards. It's rewarding to know that you appreciate the hard work.
Thanks again!
Best,
The Fy! Team
Excellent customer service quick…
Excellent customer service quick efficient reply.
November 5, 2025
Unprompted review
Reply from Fy!
Hi JI,
Thank you for the wonderful review! I'm delighted to hear that you were pleased with our customer service.
At Fy!, providing excellent support is a top priority. We believe in going above and beyond to assist users like you. Your satisfaction is incredibly important to us.
Thanks again for the kind words!
Best,
Team Fy!
Best,
Brilliant framed prints
Absolutely impeccable customer service, prompt delivery, great quality products. I have bought three framed pictures from Fy! and I love them all - it’s especially handy how they can come framed so all you have to do is hang them up. I highly recommend.
November 8, 2025
Unprompted review
Reply from Fy!
Hi Jessica,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
I take great pride in my team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
Best regards,
The Fy! Team
Reply from Fy!
Hi Sarah,
That's wonderful to hear, I'm glad you completed your collection using Fy.
I'm sure it's stunning and thanks thanks for sharing!
Kind regards,
Team Fy!
Absolutely perfect
October 30, 2025
Reply from Fy!
Hi Eryn,
Thank you so much for the kind words!
I'm thrilled you're enjoying Fy!. I appreciate you taking the time to share your experience.
Best regards,
The Fy! Team
Great customer service
I ordered four prints and they are really good quality. There was a problem with the delivery and the customer support team (shout out Chloe) got it sorted straight away.
November 6, 2025
Reply from Fy!
Hi Molly,
Thank you so much for the fantastic review! I'm especially pleased that you appreciated the customer service you received.I'm glad Chloe was able to help you with the delivery issue.
I'm committed to ensuring every user has a positive experience with Chloe, and your feedback helps me achieve that.
Thanks again!
Sincerely,
The Fy! Team
Reply from Fy!
Hi Petra,
That's wonderful to hear, Petra! I'm glad that you're happy with our service and it is making a difference for you.
Thanks for sharing!
Best,
Team Fy!
Great Customer Service
I ordered a picture and was disappointed when it arrived it really didn't suit the frame it was in. I contacted Customer Service expecting to be told 'sorry its what you ordered' but to my delight and surprise they were happy to refund me. I would be very happy to use them again and recommend to others. The delivery time was great too
November 3, 2025
Unprompted review
Reply from Fy!
Hi SC,
Thank you for your review. I'm really sorry that your print didn't not work for you. We want all users to have a perfect experience.
I'm pleased that my customer support team was able to provide a positive resolution for you. We are constantly working to improve all aspects of our service, including our shipping and handling processes and your experience with our customer support agents. Your feedback is invaluable.
Thanks again for your understanding and for taking the time to share your experience.
Best,
The Fy! Team
Expensive.
Ordered a print.
I feel expensive for what it actually is.
Customer service excellent and replied promptly after there was a shipping issue.
October 29, 2025
Unprompted review
Reply from Fy!
Hi J. Clark,
Thank you for your time to share your feedback. We're truly sorry to hear that you were disappointed with the quality of your art print and found the price higher than expected. We always to offer to offer high-quality prints and your experience is important to us.
I'm pleased that our customer support team was able to assist promptly with your shipping query. We're constantly working to improve all aspects of services, including our shipping and handling processes. Your feedback is invaluable.
Thanks again for your support!
Sincerely,
The Fy! Team
Excellent customer service
Excellent customer service. Best I’ve ever dealt with.
October 27, 2025
Unprompted review
Reply from Fy!
Hi Nicole,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
Thanks again for your support!
Best regards,
The Fy! Team
Customer Service
Such great service from Chloe. Had an issue with an item purchased in September last year and Chloe was so helpful. Answered queries very promptly and professionally.
Thank you FY!
October 22, 2025
Unprompted review
Reply from Fy!
Hi Vivien,
Thank you so much for the fantastic review! I'm especially pleased that you appreciated the customer service you received. I'm glad Chloe was able to help you with your query.
Best regards,
The Fy! Team
Quality of prints is good
Quality of prints is good, paper is thick, colour is bright. It's not the easiest to find the customer services link on the website but when I contacted them they were quick to respond and helpful
October 20, 2025
Unprompted review
Reply from Fy!
Hi K R,
Thank you so much for your review and we're sorry to that it wasn't easy for you to get in touch with our customer support team.
Please feel free to contact us on help@iamfy.co and through our live that can be accessed from the Fy! app and at the bottom of our website under 'Help & Support'
We're delighted to hear that you were happy with the quality if the prints and received help from our support team.
Thanks again for your support!
Best regards,
The Fy! Team
The customer service is the best I've…
The customer service is the best I've every come across with an online retailer! I had a query about delivery, responded and update instantly, with guided timeline. Then having made an adjustment to my order, they refunded via Klarna within seconds! Seriously I will be shopping here again. Give them a go, excellent quality products!
October 22, 2025
Unprompted review
Reply from Fy!
Hi John,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
Best regards,
The Fy! team
Amazing
Amazing !
Quick delivery, great quality item and outstanding customer service .
Have purchased several times and will be doing so again
October 20, 2025
Unprompted review
Reply from Fy!
Hi Melinda,
Thank you for the awesome review! I'm so glad to hear our customer service team provided you with a great experience.
If you ever need anything else or have further questions, please don't hesitate to reach out. I'm always happy to help!
Thanks again for your continuous support!
Best regards,
The Fy! Team
Great quality and service
I’ve made multiple purchases through fy! Love the variety of art and how it adds character to any space. Recently had a delivery not go well. Customer service was great and they were able to correct the issue.
October 18, 2025
Unprompted review
Reply from Fy!
Hi Andrea,
Thank you so much for your amazing review and for highlighting the variety of prints we have available! I'm thrilled that you had a positive experience.
We take great pride in the team's commitment to providing excellent support.
Thanks again for your support!
Best regards,
The Fy! Team
Excellent customer service
I have purchased several framed pictures over the years- fab site. I had an issue with newest framed print and I can honestly say the customer service was quick and efficient. I will certainly be ordering more.
October 15, 2025
Unprompted review
Reply from Fy!
Hi Penny,
Thank you so much for the fantastic review! I'm especially pleased that you appreciated the customer service you received with your query.
I'm committed to ensuring every user has a positive experience at Fy! and your feedback helps us achieve that.
Thanks again for your support!
Sincerely,
The Fy! Team
First time buyer good experience
First time buying from Fy! and overall very good and efficient. Chloe is very responsive and helpful in customer support
October 13, 2025
Unprompted review
Reply from Fy!
Hi Shirley,
Thank you so much for the fantastic review! "I'm glad Chloe was able to help you with your query.
We're committed to ensuring every user has a positive experience at Fy! and your feedback helps us achieve that.
Thanks again!
Sincerely,
The Fy! Team
Excellent quality
Excellent quality! The prints are beautiful and there’s a huge variety to choose from. My order arrived very quickly, and customer service was fast, efficient, and super friendly. Highly recommend!
October 11, 2025
Unprompted review
Reply from Fy!
Hi Nerina,
Thank you for the fantastic review! I'm delighted that you are satisfied with the quality of our prints and happy with the variety we offer.
I'm so glad to hear our customer service team provided you with a great experience.
Thanks again for your support!
Best regards,
The Fy! Team
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