Purchasing the card was easy. It was easy to add multiple cards to one app and scan everyone in at once. We used the 48-hour card for public transit (including to Schipol airport), discounted 1/2 day... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to order online. Got the physical card over the digital version, as you don't have to worry about your phone battery. Used the app to find places to go visit. Only issue I had was the app saying... See more
Company replied
Very flexible card for our visit to Amsterdam. It gave us free entry to most of the attractions the we went to in a five day trip. It was great for use on the trams although it could be a little dif... See more
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Using the e-card was a breeze for us. We were able to get into Rijksmuseum, Artis Royal Zoo, and Nemo Science Museum without any problems. We were able to travel around the city with our card access t... See more
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Company details
Information provided by various external sources
Connection and cooperation is what makes amsterdam&partners strong and functional as a city marketing organisation. As the central organisation we connect cross-sector parties. More than ever, this comes down to this key principle: “together we are stronger”.
I amsterdam
Written by the company
- Your guide to visit, enjoy, live, work & invest in Amsterdam.
- Iamsterdam.com is the official portal website of the City of Amsterdam, with everything you need to visit, enjoy, live, work, invest and do business in the Amsterdam Metropolitan Area.
Contact info
De Ruijterkade 28 B t/m D, 1012 AA, Amsterdam, Netherlands
- citycard@iamsterdam.com
- iamsterdam.com
4.4
Excellent
16K reviews
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Great touring experience
This is a very handy card. 5 days for 120€ was a good deal if you plan on visiting a lot of the attractions listed on the app. Easy app access when traveling. Be sure to take advantage of the public transportation and as many attractions as possible to make it worth it. Will buy again when traveling to AMS again!
May 19, 2026
İt was wonderful experience
May 20, 2026
Easy to use, definitely recommending it
Easy to use, 95% of the locations i wanted to visit (museum, attractions, etc) were free. Also, the whole GVB network was free. Definitely recommending it! I've saved around 80 euros for 5 days exploring the city!
May 20, 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from I amsterdam
Hi!
Thank you for your review! We’re glad to hear the City Card worked well for getting around Amsterdam and helped make your travels around the city easier.
We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Super convenient- just tap in and out…
Super convenient- just tap in and out of any transport system ++ complimentary entry to museum , free cycle for 24 hrs , 1 canal cruise
May 19, 2026
Reply from I amsterdam
Hi!
Thank you for your wonderful review! We’re delighted to hear you found the City Card super convenient and enjoyed the ease of using public transport, along with the included museums, canal cruise, and bicycle rental 🚲⛴️
It’s great to know the card helped you make the most of your time in Amsterdam. We hope that you had a fantastic stay in the city.
Kind regards,
Davida - Team I amsterdam
Great way to experience Amsterdam while saving money
It was easy to use and saved us money. It includes tons of museums and attractions. We used our 4 day pass every day multiple times a day.
May 19, 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear the City Card was easy to use, helped you save money, and gave you access to so many museums and attractions throughout your 4-day stay.
It’s wonderful to know you were able to make full use of the card every day. We hope that you had a fantastic time exploring Amsterdam.
Kind regards,
Davida - Team I amsterdam
Could’ve included more transport
Not all of the transport is included in the card, which already costs kind of a lot, only one bus from the airport and it was extremely hard to find which one, even the workers at the info desk didn’t know, no transport at all to Zaandam, information about Fabrique de lumière is not clear enough in the description
In conclusion we barely paid off the price, but in general it’s a great idea
May 19, 2026
Reply from I amsterdam
Hi!
Thank you for your detailed feedback. We’re sorry to hear that the transport coverage and information around airport connections, Zaandam travel options, and experiences such as Fabrique des Lumières were not clear during your visit. Please note that the fare to the airport ant de Zaanse schans is not covered by the city card.
We appreciate you taking the time to share this, as it highlights important areas where clarity and communication can be improved. We’re glad to hear that despite these issues, you still felt the City Card is a great idea overall and that you were able to make use of it during your stay.
Kind regards,
Davida - Team I amsterdam
Facilite to use
May 4, 2026
Reply from I amsterdam
Hi!
Thank you for leaving a review about your City Card. We're glad you liked it, and hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
Used this card to get loads of free…
Used this card to get loads of free visits. I created a spreadsheets of the non card price and card price to see if you save and it works if you are keeping busy
May 17, 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear you made such great use of the City Card and even put together a spreadsheet to compare the savings 📊✨
It’s great to know the card worked well for you while keeping busy and exploring many attractions around Amsterdam. We hope that you had a wonderful time in the city.
Kind regards,
Davida - Team I amsterdam
Wonderful
Wonderful, easy to use except for a few transit readers that were scratched when trying to scan the digital card.
May 18, 2026
Reply from I amsterdam
Hi!
Thank you for your review!
We’re glad to hear you found the City Card wonderful and easy to use overall.
We’re sorry to hear you experienced issues with a few transit readers not scanning the digital card properly due to wear or scratches. We understand how frustrating that can be while traveling, and we appreciate you sharing this feedback so it can be looked into.
We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Actavation didn't work.
Actavation didn't work.
I went Centraal station office and got manual card.
May 17, 2026
Reply from I amsterdam
Hi!
Thank you for your feedback.
We’re very sorry to hear that the activation did not work as expected and that you had to visit the Centraal Station office to receive a physical card instead. We understand this can be inconvenient, especially at the start of your visit.
We appreciate you sharing your experience, as it helps us improve the activation process for future visitors. We hope that you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for your feedback. We’re very sorry to hear the app did not work for you and that this caused a lot of frustration during your trip. We understand how stressful technical issues can be, especially when relying on the City Card while travelling.
Your feedback is very important to us and helps us continue improving the app experience and reliability for future visitors. We hope that despite these difficulties, you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for your review!
We’re glad to hear you found the purchase process easy and the explanations clear on how to use the City Card. We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Great options on Amsterdam museums
May 17, 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re glad to hear you enjoyed the wide range of museum options included with the City Card. We hope that you had a wonderful time exploring Amsterdam.
Kind regards,
Davida - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for your feedback. We’re sorry to hear that you did not find the City Card beneficial for your trip. We understand that the value of the card can depend greatly on the type of activities and transport used during a visit.
We appreciate you taking the time to share your experience, as feedback like this helps us better understand the expectations and needs of our visitors. We hope that you still had a pleasant time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Easy to book the museums and canal…
Easy to book the museums and canal cruise. Difficult to transfer cards to other people in your party. We had a 3 day train pass which is also good for trams and metro which we were not aware of so did not use the I Amsterdam card for that. Great using Get Your Guide and easy to book with them. Just a note that if you have a train card you do not need the I Amsterdam card.
May 3, 2026
Reply from I amsterdam
Hi!
Thank you for your review and for sharing your experience in detail. We’re glad to hear you found it easy to book museums and the canal cruise, and that you had a positive experience using GetYourGuide.
We’re sorry to hear there was confusion around transferring cards within your group and how the transport options overlap. We also appreciate your feedback regarding the clarity of what is included, especially in relation to train access and public transport coverage.
This is very helpful for improving how we communicate this information to future visitors.
We hope that you still had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
It was excellent
It was excellent, extremely helpful for the free public transport and entry to countless museums
May 17, 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear you found the City Card excellent and very helpful for using public transport and visiting so many museums. It’s great to know it added real value to your time in Amsterdam.
We hope that you had a wonderful stay in the city.
Kind regards,
Davida - Team I amsterdam
Didn't work right away
Didn't work right away. We had to activate it. I contacted someone in the app via chat. We lost much time because of that...
May 15, 2026
Reply from I amsterdam
Hi!
Thank you for your feedback. We’re sorry to hear the City Card did not work immediately for you and that you had to spend time resolving the activation issue through in-app chat. We understand how frustrating this can be, especially at the start of your visit when you want everything to run smoothly.
We appreciate you sharing this experience, as it helps us improve both the activation process and the support experience for future visitors. We hope that despite this delay, you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
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