Ibotta Reviews 3,950

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,280 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ease of use and its ability to replace traditional coupons, helping them save money on groceries and discover new products. Some users find the process of linking store accounts and receiving rebates to be quick and efficient, with money appearing in their accounts promptly. The customer service is also highlighted by some as being responsive and helpful in resolving issues. However, some customers frequently encounter problems with the app not recognizing purchased items or correctly processing receipts, leading to missing cash back or bonuses. There are also concerns about offers disappearing after purchase and difficulties with the refund process, with some feeling the app is unreliable in paying consumers. Additionally, some reviewers express frustration with the limited availability of relevant offers and issues with scanning barcodes or updating product information.

What people talk about most

Product

Users describe ambiguous interactions with product offers, with many reporting issues where clipped items or... See more

Refund

Clients share ambiguous opinions on refund, with many reviewers expressing frustration over missing cash... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

User experience

People report ambiguous experiences with user experience, with many finding the app easy to use and navigate,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting difficulties with receipts,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Pleas... See more

Rated 4 out of 5 stars

This rebate was excellent! But I did another rebate on 5/13/26 for Yasso Frozen Yog and Yasso I/C Sandwich that the system declined because the receipt images was from a copy because the paper at Pub... See more

Rated 4 out of 5 stars

Ibotta almost always gets it right. Though I am still missing cash from the Clorox Bleach offer from 5-22-26, as my review of this purchase is still pending. Thank you for looking at it again!

Rated 3 out of 5 stars

I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the ti... See more


Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

Learning experience

I started out a little confused but by following the directions I was able to learn and get a little cash back after a few days.

Why I chose this business:
Rising prices drove me to try something outside my comfort zone

May 9, 2026
Unprompted review
Rated 4 out of 5 stars

It would be nice if we actually made some money

It would be nice if there were actually stuff on here that people bought! It used to be that we actually made some good money but as the years have gone on were lucky if we make 5 cents a month! To be honest Ibotta has been pretty disappointing lately. :(

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Been really happy with Ibotta over the…

Been really happy with Ibotta over the years! Great that you point out if we miss an offer and you allow us the opportunity to find it and claim it! The only downside is if you exchange an item for size or color, your lose your cash back for that item.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Stupidest app ever

Stupidest app ever. They make you jump through hoops for pennies. Don't waste your time. I got rid of it because they kept telling me I didn't submit the entire receipt when I can clearly see everything they said they can't see so don't even try this app, minimal stuff to get cash back on and hope you even get it. And then you can only email them because they don't have people there who can talk to customers, just robots, hate that. I deleted and lost like 8 bucks and something, oh well, it's not worth it, just one more thing to stress about, so don't even bother trying it. Good luck staying in business ibotta!!!!

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

I find it very dofficult to get my…coupons read correctly and repaid

I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the time to search online is crazy. Also, why have my stuff linked if you aren’t going to automatically rebate us? Please help me understand how this is all worth it.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Polar soda rebate

For some reason, the Polar soda did not register on the app, but after scanning the upc code in? I quickly received the 25 cents per bottle. thanks Ibotta!

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

Why is it that Ibotta pick & choose…Getting frustrated!

Why is it that Ibotta pick & choose what & when you wanna give MY cash back??? I have an offer that been pending for days now without resolve! I’ve been doing Ibotta for almost 10 years & I ain’t trying to get over on nothing! I always scan each & every single time I use the app but it appears that I’m getting questioned more & more! I did use to enjoy doing it but I’m gonna cut back more. I’m retired but this would just give me something to do…

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Help came easily.

I just knew I would have trouble with my Rouses receipt. And as I expected, this receipt did not scan properly. When I requested my missing cash, it was accepted one first attempt.

May 13, 2026
Unprompted review

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