iBUYPOWER Reviews 5,809

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the user experience, finding the setup straightforward and the systems performing smoothly without issues. People appreciate the quality and value, often highlighting the competitive pricing and the inclusion of high-end components, making it a great deal for gamers. The build quality is frequently praised, with many noting the clean and modern aesthetics, as well as the reliability of the systems for both gaming and everyday use. Conversely, a small portion of people felt dissatisfied with customer service, citing issues like slow response times, unhelpful interactions, and difficulties with warranty claims or faulty parts. Some customers also mentioned receiving damaged products or experiencing component failures shortly after purchase, leading to frustration with the resolution process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing significant... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpected costs... See more

User experience

People report positive experiences with user experience, highlighting easy setup and smooth performance for... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues such as unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this iBUYPOWER Slate Gaming PC (model SBI5N5701) from Walmart and have been using it for a short time. So far, everything has been working great. The PC arrived well-packaged and setu... See more

Rated 5 out of 5 stars

Very good pc build for a great price, especially on todays market. Was shipped fast, videocard was not installed to protect it while shipping, interior of pc was well insulated. Super easy instructi... See more

Rated 5 out of 5 stars

They have a lot of different options of builds available for purchase which was really helpful for finding exactly what I was looking for. I ended up going with the iBUYPOWER Slate Gaming PC Desktop (... See more


Company details

  1. Computer and Accessories Store

Written by the company

Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It's a scam

Its a scam. They sold a faulty computer and tried gaslighting when we reached out to customer support. Took the computer to several fix-it shops and everyone says the computer is poorly made and unusable. Ibuypower said they wouldn't refund it or take it back if we tried returning it and that they would charge us more to "fix it" if we tried returning it. It's a shit brand and scam. Don't fall for it.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible shipping

They have shipping restrictions that won’t allow FedEx to hold the package so they must deliver to the address. FedEx will only attempt to deliver during the middle of a work day so no one is there to receive it.

Ibuypower refuses to adjust the delivery with FedEx meaning it will just be returned to them.

When the money is refunded to me I will not be using it with them and I would recommend you look elsewhere if you can’t be home 24/7 to receive the package.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

My iBUYPOWER PC has been a solid and…

My iBUYPOWER PC has been a solid and reliable system for both gaming and everyday use. It runs games smoothly with stable performance, fast load times, and no major issues during long sessions. Setup was easy right out of the box, and the airflow and cooling have kept temperatures under control even when playing more demanding titles.

Overall, this PC offers great value for the price, especially for gamers who want strong performance without the hassle of building a system themselves. The build quality feels sturdy, it looks clean and modern, and it handles multitasking well. I’d definitely recommend an iBUYPOWER PC to anyone looking for a dependable prebuilt gaming computer.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Your service is awful-not just bad. Buy anything else.

Your service is, in a word, awful. I guess machines go bad after a month or so of use that can happen. However, It has been months i have been without an operational computer and it took a rediculous amount of time to send it back for repair. Then, another month goes by and still, no word, no computer.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

I realize the phrase "caveat emptor" or…

I realize the phrase "caveat emptor" or buyer beware applies to me. Having said that, I bought this computer thinking these clowns would warn me if it was missing something like bluetooth or wifi. They did not. So I paid nearly $4,000 for a computer that I can't hook wireless ear buds up to, and I can't use a mobile hotspot when my internet is down. Buy somewhere else. These guys are overpriced. They didn't even turn on a feature that prevents me from playing Battlefield 6.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

ibuypower element se…

purchased the ibuypower element se gaming pc and love this pc. the deal for the build on this thing is insane! no other company came close, hands down. gorgeous rig and i couldn't be more satisfied!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Element 9 Pro Customized:

Element 9 Pro Customized:
The customization steps were easy to follow and price adjustments were updated real-time before purchasing. Included free, cool keyboard and mouse. Communication on payment received and shipping date estimate were quick. Instructions to install the graphics card were easy to follow. I'm very satisfied with this PC.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Experience with iBUYPOWER

I couldn’t be happier with my experience with iBUYPOWER. From start to finish, everything was handled with professionalism, speed, and incredible attention to detail. The ordering process was smooth and easy, the customization options were excellent, and the communication throughout was clear and reassuring.

When my PC arrived, it exceeded my expectations in every way. The build quality is flawless, the cable management is clean and professional, and the system runs perfectly right out of the box. It’s obvious that iBUYPOWER takes great pride in their craftsmanship and quality control.

Customer support deserves special praise as well. Every question I had was answered quickly and thoroughly, and the team was friendly, knowledgeable, and genuinely helpful. It’s rare these days to find a company that combines great products with truly great customer service — but iBUYPOWER does exactly that.

If you’re looking for a reliable, high-quality custom PC from a company you can trust, iBUYPOWER is the clear choice. I would absolutely recommend them to anyone and will 100% be a returning customer in the future.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

PERFECT

AMAZING i absolutely love the color scheme on my pc especially the ram i would buy again for the first time if i could

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the RDY Element Pro R07…

I purchased the RDY Element Pro R07 directly from the IBuyPower website. The pc arrived on time, well packaged,and was up and running with no issues. Love this gaming pc. This is my first purchase from IBuyPower, but definitely not my last.
Keep up the good work, and be proud of your employees for the work they do, excellent!

December 26, 2025
Unprompted review

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