IBZ Motorz  Reviews 

290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making the entire vehicle purchasing journey completely smooth, easy, and entirely straightforward. Many buyers deeply appreciate the transparent communication, excellent finance options, fair pricing, and quality cars that consistently match their advertised descriptions. Some reviewers were not happy with the customer service, pointing out very rude behavior, unprofessional responses, and dismissive attitudes from the team during critical interactions. Additionally, several people experienced unexpected mechanical issues shortly after driving away and faced serious difficulties when seeking proper support, refunds, or necessary vehicle repairs.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. Many... See more

Product

Reviewers share mixed feedback about product quality and reliability. While some consumers report a fantastic... See more

Staff

Customers had positive experiences with staff, highlighting helpful and honest interactions throughout their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. Many... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a 2015 Mazda 3 from Faz. The entire experience was smooth and hassle-free. We had a test drive the day before and decided to take some time to think about it. The next day, we return... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from these guys, great service and very helpful. Frank in the Epping branch even tried his best to get me a cheaper finance deal late at night without trying to rush and push... See more

Company replied

Rated 5 out of 5 stars

Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a vehicle, my first car, from IBZ Motors and had a great experience. The process was smooth, the staff were helpful and professional, and the car was exactly as described. Overall... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

If you are looking for great savings on quality used cars in the Essex area, then you have reached the right place. We are proud to offer you first class service and with competitive pricing, so don't hesitate to browse our up to date stocklist. Here is where you will find a range of makes and models. We realise that buying a car can be a daunting experience, but don't worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles, vehicle maintenance and part exchange. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. View our stock on the following websites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(290)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at IBZ Motors is absolutely…

The team at IBZ Motors is absolutely amazing. Everyone in the office is highly professional and ready to answer your queries. Its the first time i have bought a vehicle from IBZ but will be coming back again for sure because its value for money.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to IBZ Motorz team to help me…

Thanks to IBZ Motorz team to help me out for the whole deal guide us test drive the car car is excellent condition really thankful to ibz Motorz speacially Frank i will recommend to everyone in my family to bought the car from IBZ MOTORZ.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this dealership

Highly recommend this dealership. Very professional throughout the whole deal, confidently answered all of my questions about the car and the deal I was getting. Would definitely go back again.

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with the sales team we…

Very pleased with the sales team we bought a car from them yesterday and overall customer service was very good, Frank and Eddie were helpful in dealing with my enquiries about the car and very patient with my questions went above and beyond would definitely recommend this dealership seem very trustworthy

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from the IBZ MOTORZ LTD…

Great service from the IBZ MOTORZ LTD team, I could not get to the showroom, so they kindly helped with a viewing video. Farhan was very knowledgeable about the vehicle that I wanted to purchase, answering all my questions, and putting my mind at rest. I completed my purchase that same day, a big thank you to Farhan and the team.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Review of the dealership

I had a realy good experience with the garage the sales guys and manager were very good and helpfull there were a couple of tough bits but we were more than happy with the outcome would recommend the car dealership to anyone very good.

January 6, 2024
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off

They are scamming people promise to resolve issues on a new car. they don't and don't respond to any correspondence having to take them to court buy a car from a garage that is more reputable

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Big shout out to Farhan from Ibz Motors…

Big shout out to Farhan from Ibz Motors who helped me secure my first car! I’m very happy and the customer service Farhan provided made the whole experience very enjoyable and not as much stress as I thought it would be. Thank you again to Farhan for all of his fantastic help!

December 7, 2023
Unprompted review

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