Icarsoft Europe Reviews 5

As a trained mechanic with 30 years of experience and a daily user of professional equipment like VCDS Pro, I must strongly warn against iCarsoft products based on my recent technical failures.
1. CR MAX: Bricked after update
My CR MAX suffered a "black screen" failure after a standard update. The recovery design is flawed: it requires manual UID codes from system folders that are impossible to read when the hardware is unresponsive. Furthermore, the official "PCClientKits" tool fails with "Can't find you specified soft" despite a correct connection. When contacting their headquarters, I was offered a replacement display for $65, but they refused to guarantee if the mainboard was actually functional. It’s a "pay and hope" support model.
2. CR Plus: Systematic Port Errors
Tested with 4 different cables across 3 computers (Win 10/11), the software consistently fails to initialize the serial port. This indicates a lack of driver maintenance for modern operating systems.
3. Conclusion: Marketing over Mechanics
In my professional opinion, iCarsoft sacrifices software ergonomics and stability for low production costs. My technical warnings regarding these issues have reached over 22,000 views globally since 2016. I have now switched to an open J2534 PassThru solution for approximately 438 DKK, which offers far more freedom and reliability.
Don't buy locked hardware that can be disabled by a single update.

Vehicle - Range
Rover Vogue L322
Reg - AO52MWG
I Carsoft Diagnostic Tool does not work properly. I have downloaded the latest update for the device, diagnostic Setting Works but the other settings do not work correctly. The error message on screen is - cannot communicate. When I click on about on the device I can see the Serial Number, UID, Firmware Package And the latest Update for the device for Jaguar And Landrover.
Firmware Package V22.12.
Jaguar V32.80
Landrover V32.80

NO REPLY FROM SUPPORT AND DIRECTLY TO THE TECHNICIAN VERY UNHAPPY WITH THIS PURCHASE, AS THE DEVICE IS SUPPOSE TO WORK PROPERLY

Purchase a Icarsoft MB V2. I never received the item emailed several times no response. £145 out of pocket and nothing to show for it.
Do not use this company.
They have basically stole £145 from me.
Just to add to this review, icarsoft changed my review on their website from negative to positive. That just sums up the company. Untrustworthy and dishonest

Customer Service is terrible they never reply to e mails or answer the phone I would certainly not purchase from them again

I bought an iCarsoft CR MAX from iCarfoft Europe.com only to find it did not work on my 2020 model Vauxhall combo, I updated the software as suggested on the website, it now reads the steering module but no others. I have contacted this company for technical help using the form on their web site 7 times, I have emailed their customer service 3 times for help, I have not received any replies to my pleas for help from their technical department, nor from their customer service email address on their site. I have twice requested a return through their site which tells me to complete the returns form below, only there is no returns form to fill in on their site, so I do not know what to do, they advertise on their site that if you return the unit within the first 30 days of receipt you will receive a full refund. I do not trust that I can just send the unit back to their warehouse address in France, not without filling in the non-existent returns form and having no returns reference or authorisation, and expect that I would get a refund from them, when I cannot even get an answer to queries for help. I have only given them one star because this site does not let me give you zero. This is the worst customer service I have ever received in my life. I am apparently stuck with an expensive piece of equipment which is of no use to me as it does not work as intended. Buyer beware do not buy from this site, it is either fraudulent or it simply has the worst possible customer service you can imagine. You have been warned. Do not buy from this site!