ICBC Vancouver-Stay Away from this company
Yesterday, the ICBC lady(Vehicle Insurance Claim) called at 3 p.m. on Oct 24, 2024, regarding a vehicle claim. The staff required further training; she was insulting and impatient to my 81-year-old father and a young interpreter. In the middle of her call, she started to shout at my father and the Cantonese interpreter. By the end of the call, she also cut off the call from my father and the interpreter. How absurd is that? If you want to purchase vehicle insurance, stay away from ICBC. Their staff are very unprofessional and rude. They act highly impatient when you make a claim. They treated customers without respect at all. I suspected that she acted like this because she was racist against Chinese people in Canada. ICBC needs to investigate this. Luckily, I recorded the whole conversation, and I am looking forward to sharing with their fairness officer.
