Bad quality and return policy
I ordered a pair of sunglasses. They looked pretty high quality on the site, but in real life they looked like something straight off aliexpress. Plus you have to pay for return shipping yourself and the shipping costs aren't refunded. So I spent nearly 10 euros on a pair of cheap sunglasses I didn't want to keep. Save yourself the time and money. Better to order them from aliexpress yourself or invest in a better brand.
Reply from ICCLUB
Dear Annika,
Despite our best efforts to resolve this matter in every possible way, we haven’t heard back from you... We take customer satisfaction very seriously and have done everything we can to make things right.
After reading your review, we immediately reached out to you, as we had never received any prior email about any issues with your order. Once we understood your concerns, we fully refunded your shipping costs and even sent you a free item of your choice along with an extra gift as a goodwill gesture.
We regret that we haven’t received any response from you after these efforts. If there’s still anything we can do for you, feel free to reach out. We’re always happy to help!