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Rated 1 out of 5 stars

I bought a bracelet and paid close to $700 for it. You would think it would not break within the first year. But it did, I contacted customer service and was told the warranty does not cover accide... See more

Rated 5 out of 5 stars

I like all my jewelry I purchased from these guys trust me if you haven’t gotten anything from them you’re going to hate going elsewhere…. I’m not done with them yet I see more that I want … And want... See more

Rated 5 out of 5 stars

Great customer service, these guys are on the ball and they don’t play. Always treated me with the utmost respect and the quality of the products are fantastic. That paired with amazing customer servi... See more

Rated 3 out of 5 stars

Overall experience is 5 star. I purchased the necklace and pendent for my son for Christmas. Unfortunately, after two days of wearing the chain my son had an allergic reaction. Since, this was orde... See more

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3.1

Average

TrustScore 3 out of 5

403 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

My package was returned for no reason…

My package was returned for no reason and it took half a month to even notify me

December 5, 2023
Unprompted review
Ice Mob logo

Reply from Ice Mob

Hey Darius,

We're sorry to hear about the issue with your package.

It appears that your shipment was out for delivery on time, and we're not sure why it wasn't delivered as expected.

Could you please email us at support@icemob.co? We'd like to look into this further and help sort things out for you.

Your satisfaction is important to us, and we'll do what we can to resolve this promptly.

Rated 3 out of 5 stars

Would b a 5 but the gold chain you sent…

Would b a 5 but the gold chain you sent with the cross pendant is changing(tarnishing) very dissatisfied with that. My husband and I like everything else.

December 3, 2023
Unprompted review
Ice Mob logo

Reply from Ice Mob

Hey Jessica,

we're very sorry to hear about the tarnishing on the gold chain. This sounds like a rare defect, and it's certainly not up to the standard we strive to maintain.

Please email our customer support team at support@icemob.co, and we'll take care of this for you right away.

We want to ensure you're completely satisfied with all aspects of your purchase.

Rated 1 out of 5 stars

Worst shopping experience for a long…

Worst shopping experience for a long time. Ordered Nov. 14 th. with express delivery. After one week still no outgoing package. Customer Service answered after third email with standard answers. They told that whoever is now in charge of my purchase and will take care about it. Nothing happened again and merchandise still not arrived. But marketing offers they send every 30 minutes. Very very disappointed so far.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I got one of their cheapest, basic chains and by the way it looks and feels, I already know I'll be buying more products in the future. Navigating the website was easy and and the checkout was smooth, plus quick shipping,,

November 12, 2023
Unprompted review
Rated 3 out of 5 stars

I’ve not received the order yet so how…

I’ve not received the order yet so how can I review it? Is there something I should know about the order? Has it been delivered elsewhere?
It was delivered 5 days after this and I am pleased to the point where I need to continually clean it to keep the bling going. Seems to lose its luster over a 2 day (FYI, it is not worn in the shower) span

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Icemob is the only mob to mob with

Icemob is the only mob to mob with! They are super chill they have great product and amazing philosophy. Why spend 1000s on an iced out chain when you can get chain from Icemob for way less that looks way better. Only a fool spends thousands on a chain. Ice mob will help you get your blizzard on looking amazing without breaking your bank real talk

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. They are a joke. My package was returned to the sender apparently a label issue "quoting the USPS" My order is being sent back to them and when I emailed them they responded back saying that one of the items is out of stock to choose something else. I asked for a refund and no response. They will still have your money and no communication. BE AWARE.

October 31, 2023
Unprompted review
Rated 1 out of 5 stars

Product hasn't been shipped

I ordered a chain for my son's birthday and paid for express shipping. I got a notice that the product was being shipped but the tracker says that it hasn't even left the facility. It's already 4 days and the product hasn't shipped, even though I should have already received it. There is no way to speak to anyone or to find a phone number. The only way to reach someone is apparently to send an email. That's ridiculous. I wish that I had read these reviews before I placed an order.

Three weeks later, no product, no refund- just a lot of canned responses and an occasional response that may be from a real person saying that “they’re working on it”. I question the legitimacy of this company. They have ZERO customer support.

Finally, received the product weeks later, after I had to file a dispute with my card company. Matter closed. Would not do business with this company unless they improve access to customer support.

October 29, 2023
Unprompted review
Rated 3 out of 5 stars

I really like the necklace I got but

I really like the necklace I got but, I have ordered twice now and I still haven’t gotten my other chains. It’s been a whole month and I haven’t received it. Nobody is there to help me either, I just want my pieces!

October 1, 2023
Unprompted review

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